Terrace/patio

Reviews of Hilton Garden Inn Ras Al Khaimah

4 out of 5
Hilton Garden Inn Ras Al Khaimah
Bin Daher Street, Ras Al Khaimah

Reviews

8.2

Very Good

Rating 10 - Excellent. 199 out of 508 reviews" "
Rating 8 - Good. 186 out of 508 reviews" "
Rating 6 - Okay. 76 out of 508 reviews" "
Rating 4 - Poor. 29 out of 508 reviews" "
Rating 2 - Terrible. 18 out of 508 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Liked: Staff & service, amenities, property conditions & facilities
Great staff. Beautiful pool. Good bar/hangout area. Good breakfast. Room was very comfortable. My ONLY complaint was the carpet in my room was very dirty (and even sticky). Otherwise this place is fantastic.
Stayed 1 night in Feb 2024
Response from Evan on Feb 27, 2024
Dear Brett,Thank you for the wonderful feedback and we will be sure to look into the carpet right away. Hope to see you again soon in the near future.Best wishes,Evan HarringtonGeneral Manager

10/10 Excellent

Sergei

Liked: Staff & service, property conditions & facilities
Probably, the best known hotel for budiness-trips in RAK.
Stayed 12 nights in Dec 2023
Response from Evan on Feb 26, 2024
Dear Sergei,Thank you for your wonderful review and I am glad to see that our location and facilities met your requirements. We hope to see you again soon.Warm regards,Evan HarringtonGeneral Manager

8/10 Good

KEVIN

Stayed 1 night in Jan 2024
Response from Evan on Feb 12, 2024
Thanks for your review, Kevin!

8/10 Good

Mishari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
‏I stayed for one night. I love the room. Also the reception guy was so nice and friendly. I didn’t catch his name. But I met him when I checked in at night and when I was checking out in the morning. I like his sense of humor. I booked the very standard room with king bed. I didn’t get any upgrade. However, the room is very nice and spacious. I would definitely come back. قضيت ليلة واحدة بالفندق. أخذت أرخص غرفة بسرير حجم كينج، كانت الغرفة واسعة جدا ومريحة. موظف الاستقبال كان لطيفا ومتعاونا وصاحب روح مرحة. أنصح بالفندق
Stayed 1 night in Jan 2024
Response from Evan on Feb 12, 2024
Thanks for your review, Mishari. Its great to see that we will welcome you back soon.

10/10 Excellent

Filiberto

Liked: Amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Evan on Feb 12, 2024
Thanks for the great score, Filiberto!

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our repeat trip. We like the place and shopping, eating houses nearby and friendliness of staff.
Stayed 1 night in Dec 2023
Response from Evan on Jan 2, 2024
Dear Victor,Thank you for your marvelous review! We hope to welcome you back real soon.Best wishes for 2024.Evan HarringtonGeneral Manager

4/10 Poor

ARWA

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not a 4-star hotel
The hotel may be 4 stars, but facilities, customer service, and accommodating attitude were completely like a 3 star hotel or lower. They made the room but didn't vaccum or refill any toiletteries. We came from a swim and only 2 people could shower, with the very little shampoo and shower gel we could pump out. We asked for that and bedroom slippers at least 6 times before only partial toiletteries were sent to us. We had to call several times to ask them to come vacuum the room. The breakfast spread is decent. But dinner spread was minimal. If you can dine only on salads and appetisers, you'll be good. There were no main course options. We were celebrating a birthday and were very disappointed with our 2 night stay.
Stayed 2 nights in Dec 2023
Response from Evan on Jan 2, 2024
Dear Arwa,I am sorry to see that you did not love your stay with us. We hope to welcome you back in future to see the progress.Best wishes,Evan HarringtonGeneral Manaher

8/10 Good

Hans

Stayed 1 night in Dec 2023
Response from Evan on Jan 2, 2024
Thanks for your review Hans!

10/10 Excellent

Faraj

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Oct 2023
Response from Evan on Oct 23, 2023
Dear Faraj,Thank you for staying with us and for your wonderful review! We are happy that you enjoyed spending time with us and we look forward to welcome you back soon.Best wishes,Evan HarringtonGeneral Manager

10/10 Excellent

Shaheen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gentleman was polite and efficient. Did not get his name but he’s from Egypt. Great experience checking in as well as the stay. Thanks!
Stayed 1 night in Oct 2023
Response from Evan on Oct 18, 2023
Dear Shaheen,Thank you for your wonderful feedback and I will be sure to share your compliments with Amin from the Front Desk. We look forward to see you again soon.Best wishes,Evan HarringtonGeneral Manager

10/10 Excellent

Faraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Evan on Oct 17, 2023
Dear Faraj,Thank you for the wonderful review and I am happy to see that you enjoyed your stay with us. We look forward to welcome you back soon.Best regards,Evan HarringtonGeneral Manager

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and the facility is good for sleeping. I didn’t use the pool so I can’t comment on that. Staff is helpful and very friendly. The rooms are not sound proof and you can hear the sound from other rooms (slightly). Also room doors shutting was somewhat annoying. In total it was a pleasant stay if you want to go around RAK and want a good sleep.
Stayed 1 night in Sep 2023
Response from Evan on Oct 5, 2023
Dear Mahmoud,Thank you for your review and I am happy to see that you enjoyed your stay. We look forward to seeing you again in future.Best regards,Evan HarringtonGeneral Manager

10/10 Excellent

SAEED ALI ABDULLA SUBAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Evan on Sep 18, 2023
Dear Saeed,Thank you for the wonderful review and I am delighted that you enjoyed your stay with us! We are looking forward to welcome you back soon.Best wishes,Evan HarringtonGeneral Manager

10/10 Excellent

Sukalyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, wonderful stay
Great location, wonderful stay; friendly staff and service, loved it. ❤️
Stayed 1 night in Sep 2023
Response from Evan on Sep 18, 2023
Dear Sukalyan,Thank you for the wonderful review and I am delighted that you enjoyed your stay with us! We are looking forward to welcome you back soon.Best wishes,Evan HarringtonGeneral Manager

4/10 Poor

Prasanth

Stayed 2 nights in Jul 2023
Response from Evan on Sep 18, 2023
Dear Prasanth,I am sorry to see that you did not enjoy your stay with us. Hope to see you again in future to provide you a better experience.Best regards,Evan HarringtonGeneral Manager

8/10 Good

ABDULHAMEED, Kuwait

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Reservation Department on Jul 18, 2023
Dear Adbulhameed, Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves we hope to welcome you back in the nearest future.

10/10 Excellent

Angie

Stayed 1 night in Jun 2023
Response from Reservation Department on Jul 18, 2023
Dear Angie, Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves we hope to welcome you back in the nearest future.

10/10 Excellent

Liza

It was great! Very clean room and comfortable !
Stayed 2 nights in May 2023
Response from Evan on Jun 8, 2023
Thank you for a wonderful review Liza. Glad you enjoyed your time with us.Best regards,Evan HarringtonGeneral Manager

10/10 Excellent

RAJESH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Evan Harrington on Apr 26, 2023
Thank you for the perfect score, Rajesh! Hope to see you again soon.

8/10 Good

Imane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Lory on Apr 24, 2023
Dear Imane,Thank you for taking the time to answer our electronic questioner. We look forward to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Sincerely, Lorenel OchoaFront Office Leader Hilton Garden Inn Ras Al Khaimah

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel in an ok but limited area. It’s not Dubai but it’s also not a traditional area, it’s just stuck in the middle. The hotel was good tho.
Stayed 1 night in Apr 2023
Response from Lorenel Ochoa on May 2, 2023
Dear Valued Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel and the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely, Lorenel OchoaFront Office Leader Hilton Garden Inn Ras Al Khaimah lorenel.ochoa@hilton.com 0097172288888

6/10 Okay

Omar

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lorenel Ochoa on Mar 26, 2023
Dear Omar,Dear Guest,Thank you for taking your time to rate your visit to Hilton Garden Inn Ras Al Khaimah and we hope you had a pleasant stay.We look forward to welcoming you back in the nearest future.Sincerely,Lorenel OchoaFront Office in ChargeHilton Garden Inn Ras Al Khaimah

10/10 Excellent

Moses

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2023
Response from Lorenel Ochoa on Mar 21, 2023
Dear Sir/Madam,Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves.Sincerely, Lorenel OchoaFront Office in ChargeHilton Garden Inn Ras Al Khaimah971 7 228 8888

8/10 Good

Jaffer

Stayed 1 night in Mar 2023
Response from Lory on Mar 19, 2023
Dear Jaffer,Thank you for taking your time to rate your visit to Hilton Garden Inn Ras Al Khaimah and we hope you had a pleasant stay.We look forward to welcoming you back in the nearest future.Sincerely,Lorenel OchoaFront Office in ChargeHilton Garden Inn Ras Al Khaimah

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area lovely, back way river walk to Manar Mall and even closer Al Naeem Mall, (late just move past gates) access at a small cost to the beach at the Hilton resort, Jebel Jais zipline is amazing, effort free and very safe, special thanks to Naeem for passionate customer service, the discount for extended stay and all staff that made it very enjoyable, coming back for sure.
Stayed 7 nights in Feb 2023
Response from Lory on Mar 11, 2023
Dear David,Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to write to us. We greatly appreciate any comments made by our guests. Your positive scores about the overall satisfaction have been noted and shared with the team members which make us very proud of our services and our team.We are looking forward to welcoming you back in the near future at your home away from home.Sincerely, Lorenel OchoaFront Office in ChargeHilton Garden Inn Ras Al Khaimah

10/10 Excellent

kishor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was central and it was comfortable. We found all the staff helpful throughout our stay. Definitely recommend this hotel.
Stayed 5 nights in Feb 2023
Response from Judith Asadon on Feb 21, 2023
Dear Kishor, Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to share your review. We greatly appreciate it and your positive scores or feedback about the overall satisfaction have been noted and shared with the team members which make us very proud of our services and our team. We are looking forward to welcoming you back in the near future at your home away from home. Sincerely, Judith AsadonReservation Supervisor

8/10 Good

Sobhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, good amenities
Stayed 5 nights in Feb 2023
Response from Judith Asadon on Feb 21, 2023
Dear Sobhan,Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to share your review. We greatly appreciate it and your feedback about the overall satisfaction have been noted and shared with the team members which make us very proud of our services and our team. We are looking forward to welcoming you back in the near future at your home away from home. Sincerely, Judith AsadonReservation Supervisor

10/10 Excellent

SAEED ALI ABDULLA SUBAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Lory on Feb 3, 2023
Dear Saeed,Thank you for taking the time to complete our electronic guest questionnaire following your recent stay at the Hilton Garden Inn Ras Al Khaimah and thank you so much for your feedback!We are pleased to see from your scores that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times, it really makes us proud.Sincerely,Lorenel OchoaFront Office in ChargeHilton Garden Inn Ras Al Khaimah

10/10 Excellent

Adel Abu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable and stuffs are helpful
Response from Lory on Jan 18, 2023
Dear Mr. Adel,Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to write to us. We greatly appreciate any comments made by our guests. Your positive scores about the overall satisfaction have been noted and shared with the team members which make us very proud of our services and our team.We are looking forward to welcoming you back in the near future at your home away from home.Kind Regards,Lorenel OchoaFront Office in ChargeHilton Garden Inn Ras Al Khaimah

8/10 Good

Saeed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great value and super clean, and amazing staff.
Response from Lory on Jan 8, 2023
Dear Mr. Saeed,Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to write to us. We greatly appreciate any comments made by our guests. Your positive scores about the overall satisfaction have been noted and shared with the team members which make us very proud of our services and our team.We are looking forward to welcoming you back in the near future at your home away from home.Sincerely, Ms. Lorenel OchoaFront Office in ChargeHilton Garden Inn Ras Al Khaimah

10/10 Excellent

Dr. Thomas

Stayed 2 nights in Dec 2022
Response from Evan on Nov 20, 2023
Thanks for your great review!

6/10 Okay

Vanitha

Stayed 1 night in Nov 2022
Response from Islam on Nov 18, 2022
Dear Vanitha,Thank you for taking time to rate us 6/10 , we are looking forward to welcoming you back soon in our hotel.Sincerely, Islam FaragFront Office Manager,

4/10 Poor

Neeta

Traveled with family
Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from Islam on Nov 14, 2022
Dear Neeta,Thank you for taking the time to rate us. We look forward to welcoming you back to our hotel.Sincerely, Islam FaragFront Office Manager,

8/10 Good

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Islam on Oct 17, 2022
Dear JakobGreeting from Hilton Garden Inn Ras Al Khaimah!Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel.We are looking forward to welcoming you back soon in our hotel.Sincerely, Sabri ChouaibOperations Manager,

8/10 Good

Faozi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its good. Just make sure you get the marina view
Stayed 1 night in Oct 2022
Response from Islam on Oct 17, 2022
Dear Faozi,Greeting from Hilton Garden Inn Ras Al Khaimah!Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel.We are looking forward to welcoming you back soon in our hotel.Sincerely, Sabri ChouaibOperations Manager,

4/10 Poor

Hayee

Stayed 1 night in Sep 2022
Response from Sabri on Sep 8, 2022
Dear Hayee,Thank you for taking time to rate us, we are looking forward to welcoming you back soon in our hotel.Sincerely, Sabri ChouaibOperations Manager,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful hotel!
Check in was efficient and friendly. Service in the breakfast was excellent. The evening happy hour was excellent and the bar staff were very polite and kind and caring with us and other customers. The lobby staff was helpful with bags. The duvet and bed were heavenly!
Stayed 1 night in Aug 2022
Response from Islam on Aug 29, 2022
Dear James,Greeting from Hilton Garden Inn Ras Al Khaimah!Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel.We are looking forward to welcoming you back soon in our hotel.Sincerely, Sabri ChouaibOperations Manager,

10/10 Excellent

Zafer

Stayed 3 nights in Aug 2022

10/10 Excellent

Tami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is so helpful and kind. Life guards and staff are very friendly. It is a great hotel for a weekend or a night.
Stayed 2 nights in Aug 2022
Response from Sabri on Aug 8, 2022
Dear Tami, Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to write to us. We greatly appreciate any comments made by our guests. Your positive scores about the overall satisfaction have been noted and shared with the team members which make us very proud of our services and our team. We are looking forward to welcoming you back in the near future at your home away from home. Sincerely, Sabri Chouaib Operations Manager,

10/10 Excellent

Tami

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I have a family of 4. 2 adults and a teen and an 8 year old, it is very hard to find a hotel in the region that just has 2 queen beds, I was very happy to find a reasonable priced hotel that offered this arrangement. The front desk was very friendly.
Stayed 1 night in Jul 2022
Response from Islam on Jul 18, 2022
Dear Tami, Greeting from Hilton Garden Inn Ras Al Khaimah! Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel. We are looking forward to welcoming you back soon in our hotel. Sincerely, Sabri Chouaib Operations Manager,

8/10 Good

Sulaiman, Abu Dhbai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location &good price.
Stayed 2 nights in Jun 2022
Response from Islam on Jun 19, 2022
Dear Sulaiman , Greeting from Hilton Garden Inn Ras Al Khaimah! Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel. We are looking forward to welcoming you back soon in our hotel. Sincerely, Sabri Chouaib Operations Manager,

8/10 Good

Vinay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Islam on Jun 19, 2022
Dear Vinay , Greeting from Hilton Garden Inn Ras Al Khaimah! Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel. We are looking forward to welcoming you back soon in our hotel. Sincerely, Sabri Chouaib Operations Manager,

10/10 Excellent

Mohammed Nadim

Stayed 1 night in May 2022
Response from Islam on May 31, 2022
Dear Mohammed, Greeting from Hilton Garden Inn Ras Al Khaimah! Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel. We are looking forward to welcoming you back soon in our hotel. Sincerely, Sabri Chouaib Operations Manager,

2/10 Terrible

Areej

Stayed 2 nights in May 2022
Response from Islam on May 22, 2022
Dear Areej , Greeting from Hilton Garden Inn Ras Al Khaimah!We sincerely appreciate your feedback and we are very sorry we did not exceed your full expectations. We are looking forward to welcoming you back in near future and gain your trust again make your stay unforgettable. Sincerely, Sabri Chouaib Operations Manager,

4/10 Poor

Ahmad Faiszal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad management
The restaurant manager during breakfast ia very rude as they ask us to leave the restaurant while we are eating where about breakfast time is about to finish, the first breakfast day the indian manager asking us about the empty chair at our table of 6 in order to put other arab guest to have breakfast. At that time my wife and my other kids not yet come down for breakfast and i have to argue to him that my wife is coming down now. Then again he ask my wife to leave the restaurant coz time is about to finish. This is absolute rude 😡
Stayed 3 nights in May 2022
Response from Sabri on May 6, 2022
Dear Mr. Faiszal, Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to write to us. We greatly appreciate any comments made by our guests. We noted your dissatisfaction about the way our F&B Manager and rest assured the necessary corrective actions will be taken to prevent occurrence in the future team. Hope this misgiving will not hinder you from coming back and stay with us We are looking forward to welcoming you back in the near future at your home away from home. Sincerely, Sabri Chouaib Operations Manager,

10/10 Excellent

yossi

Stayed 1 night in Apr 2022
Response from Sabri on May 1, 2022
Dear Yossi, Greeting from Hilton Garden Inn Ras Al Khaimah! Thank you for sharing your feedback. We are happy to see from your scores that you have enjoyed your time in our hotel. We are looking forward to welcoming you back soon in our hotel. Sincerely, Sabri Chouaib Operations Manager,

8/10 Good

Gabrielle Eugenie Mary

Stayed 4 nights in Apr 2022

8/10 Good

Thekkapat Govinda Kumar

Stayed 2 nights in Mar 2022
Response from Sabri on Mar 30, 2022
Dear Thekkapat Govinda Kumar, Thank you for taking your time to rate your visit to Hilton Garden Inn Ras Al Khaimah and we hope you had a pleasant stay. We look forward to welcoming you back in the nearest future. Sincerely, Sabri Chouaib Operations Manager, Hilton Garden Inn Ras Al Khaimah

10/10 Excellent

Renato

Stayed 1 night in Mar 2022
Response from Sabri on Mar 24, 2022
Dear Renato, Thank you for taking the time to complete our electronic guest questionnaire following your recent stay at the Hilton Garden Inn Ras Al Khaimah and thank you so much for your feedback! We are pleased to see from your scores that you found our overall service and facilities to your satisfaction. We are expecting to welcome you back to our hotel next time you will travel to our area. Sincerely, Sabri Chouaib Operations Manager, Hilton Garden Inn Ras Al Khaimah

10/10 Excellent

Nasser

Stayed 3 nights in Mar 2022
Response from Sabri Chouaib on Jun 21, 2022
Dear Valued Guest, First of all, I would like to thank you for staying in Hilton Garden Inn Ras Al Khaimah!We are pleased to see from your scores that you found our overall service and facilities to your satisfaction. We hope to welcome you back in the nearest future. Sincerely, Sabri Chouaib Operations Manager, Hilton Garden Inn Ras Al Khaimah