Ratings based on 178 Verified Reviews

4.1 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, UAE

Good hotel, Great views BUT !! water issue ..!!

Posted Jun 29, 2017
Pros: You will see a great view from every spot in the hotel to the see, great water, great facilities, great staff they are very kind and cheerful
Cons: Never tell a client if the room has an issue just fix it before my check-in time OR immediately check me in another room but don't let me wait 1 hour.
its a good hotel, great views but i faced some issues i waited for almost 1 hour to check-in and go to my room because there was a water leakage in my room!! it happened once while i was taking a shower the water has been cut and come back again several times so it was too annoying and the water has been cut from 2am to 5am when i complained they sent me water bottles and they told me it will be fixed by 5am, But it happened again at the same timing from 2am to 5am ..!!
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for staying at the Cove Rotana Resort - Ras Al Khaimah. We are delighted to read that you were pleased with the location and facilities at our property and found our Team to be very kind and cheerful. Please accept our sincere apology for any inconvenience caused and be assured that your review will be discussed internally, so that permanent solutions for improvement can be found. My team and I look forward to be of continued service and hope to welcome you back in the very near future. Kind regards, General Manager The Cove Rotana Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Vacation

Posted May 21, 2017
Pros: Hotel stuffs were lovely, helpful, gentle.Management knows how to fix moods of their clients if any case of misplacing. Receptionists are well trained
Cons: Open buffet(meat section) needs improvement, house keeping perform at 3pm one day of our stay, but they fixed later.
We spent lovely 3days in peace and calm atmosphere at RAK Cove.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your review of your recent stay with us at the Cove Rotana. We are pleased to read that you enjoyed your stay and that our team was able to provide you with an outstanding service. Our Executive Chef has taken note of your comments and the team will work on improving this. Thank you very much for your constructive feedback and we look forward in welcoming you back in the near future. Kind regards General Manager The Cove Rotana Resort
5 out of 5
by Marina

Amazing birthday weekend

Posted Apr 16, 2017 on Hotels
Stayed for two nights with my husband for my birthday. We have been upgraded to a lagoon view villa with private pool which was a great start of our weekend away. The villa was spacious and very comfortable, private pool was not temperature controlled but it was still nice to enjoy a swim after the sunset when infinity pool and beach were closed. The only negative I have is number of flies in the room from the lagoon, maybe cleaning water there would help? As it was my birthday, a complimentary cake was delivered to the room, which was a nice touch, thank you Rotana. Staff were friendly and attentive, breakfast at the restaurant was good. The resort is huge, so depending which room/villa you stay, be prepared to walk a lot as it takes time to get to the restaurants from the villas and to the beach, alternatively of course you can call golf carts/cars to pick you up and drive you where needed. Overall good experience and will be recommending this hotel to friends and family.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments following your recent stay with us. We are delighted to know that you chose our resort to celebrate your birthday and that our team was able to provide you with an outstanding service. Your comment with regards to flies has been shared with housekeeping department for immediate action. Thank you for recommending our property and hope to have you back in the near future and take part in more of your life's celebrations and milestones. Kindest regards General Manager The Cove Rotana Resort
4 out of 5
by A verified traveler

Great views and breakfast

Posted Mar 24, 2017 on Hotels
the room had so many flies and the pool was dirty
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for staying at the Cove Rotana Resort - Ras Al Khaimah and for sharing your experience during your recent stay with us. Please accept our sincere apologies for the inconvenience caused during your stay, and be assured that your feedback is taken seriously and will be discussed internally, so that permanent solutions for improvement can be found. We sincerely hope that this will not deter you from coming back again to the Cove Rotana Resort and giving us another chance to recuperate from our shortcomings. Warmest regards General Manager The Cove Rotana Resort
5 out of 5
by A verified traveler

Nice escape from the City life

Posted Feb 21, 2017 on Hotels
Excellent staff, good customer service, faced little issue on first night when rainwater came inside the room.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your review of your recent stay with us at the Cove Rotana. We are very pleased to read that you enjoyed your stay and that our team was able to provide you with an outstanding service. Please accept our sincere apology for the inconvenience caused and be assured that your feedback will be discussed internally, so that permanent solutions for improvement can be found. We look forward to welcome you back in the near future. Sincerely yours General Manager The Cove Rotana Resort
5 out of 5
by Chun Yip

Nice hotel

Posted Feb 16, 2017 on Hotels
Got upgraded to 1 bedroom villa, everything was perfect apart from flies from lagoon. Baslico is a very good restaurant to me, good food, good view and good service! Love to go back one day.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments following your recent stay with us. We are delighted to know that you enjoyed your stay as well as your dining experience in our Basilico restaurant. Please accept our sincere apology for any inconvenience caused and be assured that your comment with regards to flies will be shared with concerned department for immediate action. We look forward to welcoming you back in the near future. Yours Sincerely, General Manager The Cove Rotana Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Review required

Posted Jan 23, 2017
Great and nice experience at this place that I recommend to friends
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments following your recent stay with us and for recommending us to your friends. We are delighted to know that you enjoyed your experience and we look forward to welcome you back in the near future. Kind regards General Manager The Cove Rotana Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Amazing

Posted Jan 8, 2017
We really enjoyed our time. You don't need to go out the resort. Will come Evey year
Comment from Hotel Management
Jan 11, 2017 by general manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us at the Cove Rotana Resort. We are happy that you enjoyed your stay and its a pleasure to note that you are planning to visit us every year. We certainly look forward to welcome you back. Kind regards General manager The Cove Rotana Resort
4 out of 5
by Shahzad

Great family resort on the beach.

Posted Jan 1, 2017 on Hotels
It was great.. relaxing and Basilico had great food.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. We were delighted to read that you had enjoyed your experience as well as the food at our Basilico restaurant. We look forward to welcome you back in the near future. Sincerely yours General Manager The Cove Rotana Resort
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 25, 2016 on Hotels