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Reviews of The Cove Rotana Resort

5 out of 5
The Cove Rotana Resort
Sheikh Mohammed Bin Salim Road, Al Dhaith South, Ras Al Khaimah

Reviews

8.4

Very Good

Rating 10 - Excellent. 146 out of 302 reviews" "
Rating 8 - Good. 93 out of 302 reviews" "
Rating 6 - Okay. 34 out of 302 reviews" "
Rating 4 - Poor. 17 out of 302 reviews" "
Rating 2 - Terrible. 12 out of 302 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Avril

Stayed 1 night in Jan 2024

8/10 Good

Dima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is due for renovation, nothing major though! Amazing architecture and landscaping and views. Breakfast was delicious too !
Stayed 1 night in Jan 2024

10/10 Excellent

CHRISTOPHE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property on the beach nice pools, great staff excellent service.
Stayed 1 night in Dec 2023

4/10 Poor

Stuart

Traveled with group
Disliked: Cleanliness, staff & service
This is not a 5 star resort in anyway - more like a 3 star. The resort is lovely but its operational style is a disaster. To many issues to mention - but the most unbelievable one was that the last breakfast was at 10.30 - we arrived at 10.15 but 10.45 they were already clearing away the food so we couldn't finish breakfast. I paid over US$500 for one night. To be treated like this - unacceptable - I will never go back.
Stayed 1 night in Dec 2023

4/10 Poor

Mahmoud

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Food quality can be improved
Stayed 1 night in Nov 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jayker Gaurang

Stayed 2 nights in Oct 2023

6/10 Okay

ASIA

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The villa room is not clean, service to provide with shampo ..etc was bad and delayed for hours. System for exclusive rotana card holder is too old and need every time reg.
Stayed 3 nights in Sep 2023

10/10 Excellent

Khawaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ziad

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This is outdated and older hotel, they need to start updating, the rooms are small, and doesn’t have iron or ironing board. You need to use golf carts to go to your room, and when I ordered the cart to check out it took them forever to send one.
Stayed 2 nights in Sep 2023

10/10 Excellent

JOE

Stayed 2 nights in Aug 2023

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
review
an amazing place with amazing facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, peaceful, quiet, well ornamented with lights and beautiful trees and small roads of cobble stone. Lovely beach and beautiful pools (3 total). Staff is amazing and understanding and goes the extra mile to help out. For instance, I wanted a closer look to the sea and they helped me getting another room for my second day with a closer seaview. The only thing that could be improved a bit is the speed at which one can obtain a buggy to get around. Nonetheless, the resort is walkable for the most part, withstanding the weather. Overall great place, private, quiet, neat, well designed. Totally worth it.
Stayed 2 nights in Jul 2023

2/10 Terrible

Sana

Stayed 1 night in Jul 2023

10/10 Excellent

stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice holiday destination in a quieter more private section of the UAE.
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Stayed 1 night in May 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. Buffet left about to be desired though.
Stayed 2 nights in May 2023

4/10 Poor

Yakov

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our stay was okay but the room was definitely not worth the price at all. It was overpriced multiple times of what it is worth. The room was tiny and had a smell of mold. The bed was rock solid. We woke up with sore body. Otherwise barbeque event was nice. The location is great and once you are out of the room and walk a bit, the view is nice. Not sure if I want to come back. We paid way too much for it.
Stayed 1 night in Apr 2023

8/10 Good

Elsemarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

IAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent setup. Very nice views from rooms. The rooms are spacious. The beach is far to walk but the pool is very large ... Nice bars. The buffet was too hectic as many package tourists were there. The personnel was friendly. The front office, esp. Anastasia was very friendly and professional. The food quality could be better. We loved it and highly recommend this place. Very nice family vacation.
Stayed 1 night in Mar 2023

10/10 Excellent

Andre

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you feel like you are in your own little village
Stayed 3 nights in Jan 2023

10/10 Excellent

arif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Guest Service Team on Jan 23, 2023
Dear Guest, Sunny greetings from The Cove Rotana Resort - Ras Al Khaimah! We would like to thank you for taking the time to share your experience with us in so much detail. Please be sure we will go through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to The Cove Rotana Resort. Best wishes, Klaus Reinwand General Manager

6/10 Okay

Verified traveler

Traveled with family
Family stay
The service was very poor and obviously understaffed for the number of guests. The hotel is really nice with a special vibe but it is a little outdated. Food was expensive and with an average quality. Check in took sometime. Beach was very clean. Good for families with young children
View from the room
Stayed 2 nights in Oct 2020
Response from General Manager on Oct 28, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apology for any inconvenience caused and be assured that your review will be shared with our team for further improvement. We hope to welcome you back in the very near future. Best Regards Klaus Reinwand General Manager

8/10 Good

IK, Dubai

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff are super friendly and are masters in Customer Service. I had one issue at the beginning and it was all perfectly resolved. Perfect destination for honeymooners, staycations or getaways
Stayed 2 nights in Sep 2020
Response from General Manager on Oct 28, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excellent

Rania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from General Manager on Oct 28, 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from General Manager on Oct 28, 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excellent

Bram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from General Manager on Oct 28, 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

4/10 Poor

Swati

Traveled with family
Disliked: Staff & service, room comfort
Amazing Establishment - BUT Poor Service
We originally had booked 2 rooms. Both rooms were given late. 1st room 8020 and then one hour later 8012. We also requested both rooms be next to each other when we initially booked the rooms from Hotels.com. Also we did not get the view from the room which we originally had booked for (Deluxe Room) which we paid extra for. Then after getting the key to 8020 - as we were walking to van to take us to the room, I noticed where my luggage was on the trolley, there was also someone else's garments which were on top of my luggage - to be exact it was on top of my 7 month old's foldable bed. In current conditions with COVID, this was very appalling. I raised the concern to the attendant who was putting other peoples garments on top of my luggage - at which the attendant completely ignored my concern. Then I went back into the reception and raised the issue, and also raised the issue with Ibrahim (Front end manager). The difficult part was obtaining a van to take us to and from the beach + pool. Waiting time was ridiculous as we had to make several calls because we had a children 5yrs and below with us, walking in the heat was difficult for them. At one point when we were taken from beach back to our rooms - the driver made another stop to pick up additional guests to pack the vehicle. Now this is another COVID precaution red flag - especially with a newborn in the vehicle the driver was mixing up guests.
Stayed 1 night in Sep 2020
Response from General Manager on Sep 24, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us.I am very sorry to hear that your stay did not meet expectations. Whilst, not making any excuse the resort strictly complies with the Operational Guidelines established by Ras Al Khaimah Government concerning Covid 19 to ensure the safety of guests and colleagues. Please be assured that your comment has been shared with our team for further improvement. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

6/10 Okay

omar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
bad experience
When I booked the villa. I thought it will be amazing, but I faced the fact of facility had old furniture , bad smells , unclean and in safety pool , old style bathrooms need to be changed. Really I would never go back there again.
Stayed 2 nights in Sep 2020
Response from General Manager on Sep 24, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cove.. The amazing place
Whether was amazing. Room was clean and housekeeping staff was very kind.
Stayed 1 night in Aug 2020
Response from General Manager on Sep 24, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you had enjoyed your stay. It is encouraging to note that you were pleased with the services provided by our housekeeping team, i will personally share your compliment with them. We look forward to welcome you back in the near future. Warm regards Klaus Reinwand General Manager

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from General Manager on Sep 24, 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excellent

Liudmyla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on Aug 13, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards General Manager The Cove Rotana Resort.

8/10 Good

SAJEER

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2020
Response from General Manager on Aug 13, 2020
Dear Valued Guest, Thank you for taking the time to rate your stay with us.We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Best Regards General Manager The Cove Rotana Resort.

4/10 Poor

Walid

Traveled with family
Disliked: Room comfort
Too early to enjoy staycations
To be fair the major influence is the fact that the COVID-19 conditions made it very difficult to enjoy. We were relegated to pool or room and restricted restaurant services So we did not even stay the night. A case of wrong timing.
Stayed 1 night in Jul 2020
Response from General Manager on Aug 13, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. I am very sorry to hear that your stay did not meet expectations due to Covid-19. We hope to welcome you back when the pandemic is over. Warm regards General Manager The Cove Rotana Resort

4/10 Poor

CM, Dubai

Traveled with family
Disliked: Staff & service, amenities
The hotel tried to follow safety guidelines but the first room provided was a smoking and it smelled of mold. Majority of the staff were rude and curt during our stay. We would not stay there again
Stayed 1 night in Jul 2020
Response from General Manager on Aug 13, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apologies and be assured that this is not the usual treatment. Corrective customer service training will be conducted to improve friendliness and attentiveness. We hope to welcome you back in the near future. Kind regards General Manager The Cove Rotana Resort

4/10 Poor

Mousa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad Stay.
Dears, My experience was very bad, this was my first visit to this hotel and unfortunately it will be the last, and here I will mention a few points : 1- The room was smelly and dusty. 2- The Tv signal was lost and there was no channels at all 3- The Sink was broken and whole was blocked adding to that we found that the water that is coming from the water faucet was yellow! means not clean. 4- The service was very poor due to the current circumstances so it was taking like 20 - 25 mins to get car for transportation between the rooms and the Main restaurant or to the beach. 5- My wife passed out due to the heat on the beach and they didn't send a car to pick us from there for more than 35 mins!! more than 5 calls to reception and no response. IN the end I had to check out 1 day before my check out due to this poor service.
Stayed 2 nights in Jun 2020
Response from General Manager on Aug 13, 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. We hope to welcome you back in the near future. Sincerely Yours, General Manager The Cove Rotana Resort

8/10 Good

BB, Washington DC

Traveled with family and small children
Beautiful grounds with hills and winding roads. Gorgeous views and beach. Property dated needs facelift. Rooms small for UAE resorts. Staff not at 5* level more of 3 stars... they mean well but are inexperienced.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Ajay

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from General Manager on Jan 22, 2020
Dear Valued Guest, Thank you for your rate and for staying with us. We look forward to welcome you back in the near future. Warm regards General Manager The Cove Rotana Resort

6/10 Okay

Zaina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from General Manager on Dec 26, 2019
Dear Valued Guest, Thank you for taking the time to rate your stay with us and we look forward to the opportunity of welcoming you back in the near future. Sincerely yours, General Manager The Cove Rotana Resort

8/10 Good

Dr.Katrina

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, with a wonderful secluded feel. Staff were unbelievably friendly and helpful. I had a fab room with a balcony from which I could see the sea. The huge stretch of beach was amazing too. Breakfast offered a great choice and I dined in Basilico, which was delicious.
Stayed 2 nights in Oct 2019
Response from General Manager on Oct 20, 2019
Dear Valued Guest, thank you for your review and for staying with us. We are glad that you enjoyed your stay. We look forward to welcome you back in the near future. Kind regards General Manager The Cove Rotana Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from General Manager on Oct 10, 2019
Dear Valued Guest, Thank you for your review and for staying with us. We are glad that you enjoyed your stay and we look forward to welcome you back in the near future. Kind regards General Manager The Cove Rotana Resort

10/10 Excellent

Ibrahim Wayel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great time, even it was short but definitely we’ll come back..
Stayed 1 night in Sep 2019
Response from General Manager on Sep 30, 2019
Dear Mr. Ibrahim, Thank you for your review and for staying with us. We are glad that you enjoyed your stay. We certainly look forward to welcome you back in the near future. Warm regards General Manager The Cove Rotana Resort

10/10 Excellent

Ania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from General Manager on Aug 31, 2019
Dear Valued Guest, Thank you for taking the time to rate your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to the opportunity of welcoming you back in the near future. Sincerely Yours General Manager The Cove Rotana Resort

8/10 Good

Siwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
descente
not bad
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from General Manager on Aug 14, 2019
Dear Valued Guest, Thank you for taking the time to rate your stay with us. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards General Manager The Cove Rotana Resort.

10/10 Excellent

Mohamed manaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from General Manager on Aug 14, 2019
Dear Valued Guest, Thank you for taking the time to rate your stay with us. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards General Manager The Cove Rotana Resort.