Ratings based on 188 Verified Reviews

4.1 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

Basic resort that needs updating.

Posted Dec 3, 2017
Pros: Cost
Cons: Update furniture
Location: Nothing near by
The road to get in and out is inconvenient and there is no facilities near the resort. There is no ATM on the premise and you have to walk a long ways on a dangerous side road to get to the nearest one. The food is basic and only one restaurant on the property. There is another restaurant on a close property. Several bars and pools and great beaches. Privacy was great. Cost for value was good.
5 out of 5
by Christelle

Posted Sep 2, 2017 on Hotels
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
Dear Christelle, We would like to thank you for your choosing the Cove Rotana Resort for your recent stay and for sharing your experience with us. We were delighted to read that you have been overall impressed with the quality of our hotel and service. I do hope you will return to Ras Al Khaimah in the near future and look forward to the opportunity to welcome you back to our hotel. Yours Sincerely, General Manager The Cove Rotana Ras Al Khaimah
1 out of 5
by Naser Al Katheeri from Abu Dhabi

very bad experience

Posted Aug 26, 2017 on Hotels
I consider myself paid lots of money In front of nothing. I am not recommending anybody to go.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Dear Naser, Thank you for your review of your recent stay with us. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please accept our sincere apology and rest assured that your review will be shared with my team in order to understand the shortfalls in service and in order for us to continuously improve. We are hoping your recent experience will not deter you from coming back and that we will have the pleasure of welcoming you back very soon. Sincerely yours, General Manager The Cove Rotana Resort
4 out of 5
by A verified traveler

Leisure Stay at The Cove Rotana Resort

Posted Jul 13, 2017 on Hotels
The Cove Rotana Resort is a great place to chill if you are transiting for a few days in either Abu Dhabi (two & half hours drive) or Dubai (one hour & 15 minutes drive). The staff at resort are very courteous & polite especially the dining staff, room service staff & valet staff. The only downside to our stay was the cost of wine & liquor in the restaurants which was outrageously over priced, but other than that the quality of food was outstanding both in buffet restaurant & fine dining restaurant
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments following your recent stay with us. We were delighted to read that you had enjoyed your stay and that you were pleased with the location and facilities at our property. In regards to prices, we are confident our pricing is in line to similar properties in the area, but we will certainly look into it more closely. All your kind comments are greatly appreciated and we look forward to welcoming you back in the near future. Kind regards General Manager The Cove Rotana Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, UAE

Good hotel, Great views BUT !! water issue ..!!

Posted Jun 29, 2017
Pros: You will see a great view from every spot in the hotel to the see, great water, great facilities, great staff they are very kind and cheerful
Cons: Never tell a client if the room has an issue just fix it before my check-in time OR immediately check me in another room but don't let me wait 1 hour.
its a good hotel, great views but i faced some issues i waited for almost 1 hour to check-in and go to my room because there was a water leakage in my room!! it happened once while i was taking a shower the water has been cut and come back again several times so it was too annoying and the water has been cut from 2am to 5am when i complained they sent me water bottles and they told me it will be fixed by 5am, But it happened again at the same timing from 2am to 5am ..!!
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for staying at the Cove Rotana Resort - Ras Al Khaimah. We are delighted to read that you were pleased with the location and facilities at our property and found our Team to be very kind and cheerful. Please accept our sincere apology for any inconvenience caused and be assured that your review will be discussed internally, so that permanent solutions for improvement can be found. My team and I look forward to be of continued service and hope to welcome you back in the very near future. Kind regards, General Manager The Cove Rotana Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Vacation

Posted May 21, 2017
Pros: Hotel stuffs were lovely, helpful, gentle.Management knows how to fix moods of their clients if any case of misplacing. Receptionists are well trained
Cons: Open buffet(meat section) needs improvement, house keeping perform at 3pm one day of our stay, but they fixed later.
We spent lovely 3days in peace and calm atmosphere at RAK Cove.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your review of your recent stay with us at the Cove Rotana. We are pleased to read that you enjoyed your stay and that our team was able to provide you with an outstanding service. Our Executive Chef has taken note of your comments and the team will work on improving this. Thank you very much for your constructive feedback and we look forward in welcoming you back in the near future. Kind regards General Manager The Cove Rotana Resort
5 out of 5
by Marina

Amazing birthday weekend

Posted Apr 16, 2017 on Hotels
Stayed for two nights with my husband for my birthday. We have been upgraded to a lagoon view villa with private pool which was a great start of our weekend away. The villa was spacious and very comfortable, private pool was not temperature controlled but it was still nice to enjoy a swim after the sunset when infinity pool and beach were closed. The only negative I have is number of flies in the room from the lagoon, maybe cleaning water there would help? As it was my birthday, a complimentary cake was delivered to the room, which was a nice touch, thank you Rotana. Staff were friendly and attentive, breakfast at the restaurant was good. The resort is huge, so depending which room/villa you stay, be prepared to walk a lot as it takes time to get to the restaurants from the villas and to the beach, alternatively of course you can call golf carts/cars to pick you up and drive you where needed. Overall good experience and will be recommending this hotel to friends and family.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments following your recent stay with us. We are delighted to know that you chose our resort to celebrate your birthday and that our team was able to provide you with an outstanding service. Your comment with regards to flies has been shared with housekeeping department for immediate action. Thank you for recommending our property and hope to have you back in the near future and take part in more of your life's celebrations and milestones. Kindest regards General Manager The Cove Rotana Resort
4 out of 5
by A verified traveler

Great views and breakfast

Posted Mar 24, 2017 on Hotels
the room had so many flies and the pool was dirty
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for staying at the Cove Rotana Resort - Ras Al Khaimah and for sharing your experience during your recent stay with us. Please accept our sincere apologies for the inconvenience caused during your stay, and be assured that your feedback is taken seriously and will be discussed internally, so that permanent solutions for improvement can be found. We sincerely hope that this will not deter you from coming back again to the Cove Rotana Resort and giving us another chance to recuperate from our shortcomings. Warmest regards General Manager The Cove Rotana Resort
5 out of 5
by A verified traveler

Nice escape from the City life

Posted Feb 21, 2017 on Hotels
Excellent staff, good customer service, faced little issue on first night when rainwater came inside the room.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your review of your recent stay with us at the Cove Rotana. We are very pleased to read that you enjoyed your stay and that our team was able to provide you with an outstanding service. Please accept our sincere apology for the inconvenience caused and be assured that your feedback will be discussed internally, so that permanent solutions for improvement can be found. We look forward to welcome you back in the near future. Sincerely yours General Manager The Cove Rotana Resort
5 out of 5
by Chun Yip

Nice hotel

Posted Feb 16, 2017 on Hotels
Got upgraded to 1 bedroom villa, everything was perfect apart from flies from lagoon. Baslico is a very good restaurant to me, good food, good view and good service! Love to go back one day.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments following your recent stay with us. We are delighted to know that you enjoyed your stay as well as your dining experience in our Basilico restaurant. Please accept our sincere apology for any inconvenience caused and be assured that your comment with regards to flies will be shared with concerned department for immediate action. We look forward to welcoming you back in the near future. Yours Sincerely, General Manager The Cove Rotana Resort