Ratings based on 73 Verified Reviews

3.7 out of 5
53% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Just the room is big.

Posted Feb 15, 2018
Pros: Big room and none others
Cons: Everything needs to be improved
Location: Nothing
Sickening disgusting terrible. Never to stay there again!
Comment from Hotel Management
Feb 16, 2018 by John M. , Hotel Management
Dear Valued Client, Thank you for taking time raising your comments. We will surely address this matter to all department for more improvements. Have a nice day ahead.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chonburi

Great choice

Posted Feb 12, 2018
Very impressed with this hotel. I booked for 2 night for weekend and have been upgraded to junior suite. Top 10 roof bar very good view. I will go back again if I have chance.
Comment from Hotel Management
Feb 12, 2018 by John M. , Hotel Management
Dear Valued Guest, Thank you for your overall positive comments towards the hotel. We always put priority to all our guest satisfaction. We do hope to see you again in your next Bangkok Visit. Have a great day ahead. John
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice boutique hotel

Posted Jan 8, 2018
Stayed here for 4D3N and was pleased to know that the staff la here provided a very pleasant experience to check into our room. We only had to wait for about 5-10mins and we’re in our rooms. Rooms are pleasantly large and had a lot of room space to leave ur luggage and bedsheets were clean. However, one thing to note was that if you’re not staying in the suite, you may face an issue with e toilet’s cleanliness. There were rusty corners around the shower areas and also the water outlet on the shower head was rusty as well. My friends who were staying in the suites had a very clean toilets on contrary. If u intend to use the gym here, don’t bother as the gym is quite inadequate in terms of their range of machines and in addition, the machines were very old. If u’re just staying in the rooms for rest and not looking to use the facilities, it’s a pleasant stay.
Comment from Hotel Management
Jan 12, 2018 by John M. , Hotel Management
Dear Valued Client, Thank you for your overall positive comments. We will surely address this matter to all concern department for improvements. Have a nice new year to all. Many thanks
1 out of 5
by A verified traveler from california

Not worth anyone's stay! Just don't stay here!

Posted Dec 4, 2017
Room was moldy, Super hard bed. Water pressure was crazy! The second you turned on the faucet water would shoot out soaking your shirt then dull down to a trickle, then randomly shoot out strong again and splash everywhere, same with the small crappy shower. Floors become very slippery after just washing hands from all the water. And not to mention there was NO HAND SOAP provided! Then all night we heard people talking, You can even hear people peeing the walls are soo thin! The room doors make a loud click and SLAM when opened and closed. We heard this all night long. Then the front desk gave us a 6am wake up call that we did NOT order. After hanging up the phone we try and go back to sleep, however the housekeeping service started their rounds at 6:15am, slamming doors, giggling, talking loudly making it impossible to rest. After explaining all this to their "manager" he tried to upgrade our room to a suite right next to the roof top bar, I told him no way would I take a room in a louder area only to hear drunk people going in and out all night long again. We asked for a refund, he talked a lot about his experience in other hotels, i guess he was trying to "relate" to our situation, which was pointless because he is suppose to be solving the problem. Finally after his story about himself he said he could not refund us because the real manager is out of town. We left and switched hotels last minute. Expedia came to the rescue and refunded us fully and the difference.
Comment from Hotel Management
Dec 12, 2017 by John M. , Hotel Management
Dear Valued Guest, Thank you for your time sharing your thoughts. First of all we do apologize for the unhappy experienced. This is surely not our service towards our staying client. We take this review as a case study and we handle this matter to improve the products and services in order not to happen this kind of unfortunate experience. We have address every details to concern staff / department for improvement and training purpose. Once again, thank you and have a great day.
3 out of 5
by A verified traveler

Posted Nov 15, 2017 on Hotels
1. WiFi is weak 2. Breakfast’s quality is lower than last time. (March 2017)
Comment from Hotel Management
Dec 12, 2017
Dear Valued Client, Thank you for your time sharing your thoughts towards the hotel. We will surely share this matter to all concern staff for our improvement. Thank you for choosing Hi Residence and we hope to see you again in your next trip. Regards, John M.
4 out of 5
by A verified traveler

Posted Nov 3, 2017 on Hotels
Comment from Hotel Management
Nov 8, 2017
Dear Client, Thank you for your overall nice comment. We will surely improve our service to continue service our incoming guest for more memorable stay at our hotel. Have a nice day ahead. Regards, John
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel

Posted Oct 16, 2017 on Wotif
Hotel is very nice and handy to local shops and markets in the area. Beautiful view from the restaurant on the top foor..
Comment from Hotel Management
Nov 8, 2017 by John M. , Hotel Management
Dear Client, Thank you for your overall nice comment. We will surely improve our service to continue service our incoming guest for more memorable stay at our hotel. Have a nice day ahead. Regards, John
5 out of 5
by Julian

This traveler left a rating score only Posted Sep 1, 2017 on Hotels
4 out of 5
by Aliakbar

This traveler left a rating score only Posted Aug 31, 2017 on Hotels
3 out of 5
by A verified traveler from australia

Posted Aug 30, 2017
Very noisy place because of many rude and inconsiderate Chinese tourists that do not care about anyone else... tiny pool.. breakfast at 250 baht ripoff.. tiny gym.. got into room and I work hi end construction and could smell chemicals straight away in room... they didn't want to do anything about it.. it gave me a headache in the first 5 minutes of being in room they gave me air freshener.. I was on 8th floor and the works were being done on the 4th floor... I complained again and they finally moved me... too many Chinese tourists which have no manners...
Comment from Hotel Management
Sep 2, 2017 by John , Hotel Management
Dear Valued Client, Thank you for your stay with us. Your comment will help us improve our service and we do look every consideration to avoid any inconvenience from our in house guest. Is there anything we can do, we will raise this matter to all management concern for improvement. We do apologize for inconvenience caused again. Many thanks John M.