Ratings based on 998 Verified Reviews

4.6 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2017
Friendly hotels staff and quite convenient location
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Holiday with the adult kids

Posted Dec 13, 2017
Such a great hotel to stay at - in a very convenient location. Staff are super friendly and nothing was a drama. Thank you so much - we thoroughly enjoyed it and will look forward to a return trip Peter
Comment from Hotel Management
Dec 14, 2017 by Vichaya, Hotel Management
Thanks for staying with us. We work hard to make our you happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Dec 2, 2017
We stayed in a lot of hotels in Thailand and this was among the cheaper ones which was more modern and cleaner. Great hotel.
Comment from Hotel Management
Dec 12, 2017 by Vichaya, Hotel Management
Thanks for staying with us. We work hard to make our you happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Easy access bangkok city center.

Posted Nov 30, 2017
Amazing hotel! Exceptional concept! Loved every bit of my stay!
Comment from Hotel Management
Dec 12, 2017 by Vichaya, Hotel Management
Thanks for staying with us. We work hard to make our you happy and appreciate your feedback!
5 out of 5
by A verified traveler from Chippenham

Boutique hotel ideally placed

Posted Nov 19, 2017
Pros: Ambience and options for dinner.
Cons: Not sure there is anything.
Location: Located in the business sector with good transport links.
Modern boutique hotel providing an ideal place to unwind and relax after the madness of Bangkok. Friendly and helpful staff who were prepared to go the extra mile to ensure you enjoyed your stay.
Comment from Hotel Management
Nov 23, 2017 by Vichaya, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach, Fl.

One word....Outstanding!

Posted Nov 1, 2017
I was slightly nervous arriving in Bankok, once i reached Hotel Muse, the staff made me feel at home in the lap of luxury! I could not recommend staying here when in Bangkok!
Comment from Hotel Management
Nov 23, 2017 by Vichaya, Hotel Management
Thank you for your review and I sincerely hope you would give us another chance to show you the true Muse experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Helens, Merseyside, England

Lovely hotel and very attentive staff.

Posted Oct 22, 2017
Loved the decor of the hotel, lovely ambience. Room was great, luxury bed linen, towels etc. Staff in hotel were really helpful and approachable. Breakfast was good with plenty of choice. Ate in Medici restaurant one night which was really enjoyable.
Comment from Hotel Management
Nov 23, 2017 by Vichaya, Hotel Management
Thank you for your review and I sincerely hope you would give us another chance to show you the true Muse experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from bkk

Great location

Posted Oct 15, 2017
Great location , friendly staff and best restaurant.
Comment from Hotel Management
Nov 23, 2017 by Vichaya, Hotel Management
Thank you for your review and I sincerely hope you would give us another chance to show you the true Muse experience.
3 out of 5
by A verified traveler from Hong Kong

Good location, but not a true boutique hotel

Posted Oct 4, 2017
Pros: Room clean. Good bed
Cons: See above
Too large for a real boutique hotel, and does not have the cosy atmosphere one associates with a boutique hotel. Decor pretty funky, but tired and needs more money spent to keep it current. For example, the tables in the Italian restaurant badly need refurbishing. Staff well intentioned, but not trained very well, so little aspects fall down, such as serving pasta on a cold plate so it immediately cools off, or not checking which park dish (of two) the guest is ordering. In the steak house, no question of how the meat was to be cooked. To top it off, after a couple of days, we received a message telling us we had charges exceeding the amount of our deposit (despite the room itself having been paid for in advance!), so immediately need to visit reception to top up our deposit. Never had this before in any hotel, and certainly do not expect it in a supposedly luxury hotel. Lastly, we chose the most expensive class of room in order to enjoy the executive lounge facilities, as we always do. In this case, the lounge is only open from 4:30pm to 6:30pm. While fine during that time, to pay extra for lounge access seems questionable, so suggest others pass.
Comment from Hotel Management
Oct 17, 2017 by Nicolas Peth, Hotel Management
Dear Richard, Thank you for sharing your candid feedback regarding your recent visit. Disappointed of course that whilst you enjoyed some aspect of Muse it was not entirely to your liking. My team and I are working hard to maintain our high standard both service and facilities and we are well aware of tired furniture especially in a busy property. We are continuously improving Muse and reviewing furniture and clearly we have to monitor it even more. Please accept my sincerest apologies that your dining experience did not meet your expectations. I have raised your constructive comments with Paul our Food & Beverage Manager as it is one of the strong point we are renown for and again complacency cannot be tolerated. As for the deposit during your stay it is simply usual policy but again I wish it could have been told differently, in a more comfortable way. Our executive lounge facilities are very different to those you will find in a more corporate hotel and we do find them to be more adequate with our style, more privileged and personal with complimentary canapé, desserts and cocktails in an ambiance of home away from home. Thank you again for your constructive feedback and I hope to have the pleasure of welcoming you back in the not too distant future Best Regards, Nicolas Peth General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Continent location

Posted Sep 27, 2017
A botique hôtel in Langsuan is 7 minutes walks from Chit Lom station. Conscient location to all of the major shopping area. Sizeable roomwith relax ambient. Friendly and helpful staff. There’s a rooftop bar that over look the city, great way to relax.
Comment from Hotel Management
Nov 23, 2017 by Vichaya, Hotel Management
Thank you for your review and I sincerely hope you would give us another chance to show you the true Muse experience.