Ratings based on 106 Verified Reviews

3.7 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice location

Posted Jul 25, 2015
Pros: comfort
awesome ... good and comfortable stay. a little out of city though
Comment from Hotel Management
Aug 1, 2015 by Andreas K., Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Hotel Wings Frankfurt Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable and staff was very helpful.

Posted Jul 24, 2015
Pros: beds
Cons: shower curtains would be so much better, the shower window is not large enough and water gets on floor
Everything at hotel was wonderful, We only had a shuttle problem. We were told by mercure bus driver the wing bus would be arriving next and it did not arrive for 1:40 later. We would have taken a taxi had we known. We were told by airport staff 10 minutes. The worst part was that we saw our bus drive away just as we arrived at 6:00. If that bus waited for 1 minute we would have been on the bus and not standing waiting for two hours. We were also told the shuttle runs every hour. Not true...there is no 7:00pm shuttle.
Comment from Hotel Management
Jul 29, 2015 by Andreas K., Hotel Management
Dear Mercure Guest, We very much appreciate your comments regarding your stay Mercure Hotel Wings Frankfurt Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but far from the airport

Posted Jun 17, 2015
The hotel is half an hour by car from the airport, and the shuttle to the hotel operates only from 6:00 am until 10:00 pm. So if you were like me arriving at the airport at 10:00 pm and having to be at the airport the next morning at 6:00 am you have to pay for a taxi (25 euros each way, approx. $US 60.00)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
We booked a Superior Room, 1 Queen Bed & two singles for us and our two primary school aged children online. It was approx. 175NZD/night and included only free wifi. While the overall décor was a little dated, we were pleasantly surprised to find our room to be spacious, including a dining and kitchenette area within the open plan room, the layout of the room meant that all the space was well utilised and there was also a desk and chaise lounger available for use and a small balconey area with French doors. Nice view from our room over the river & buildings (4th floor). About 15 minutes by car from Frankfurt Airport - roads busy & multi-laned, we found the GPS in our car extremely useful as it was not straight forward to get here. We arrived at 3pm, for check in, there is a noted extra charge for parking of 10 euro, however we found ample safe street parking on a side street at the rear of the hotel, only 50 metres from our room. There is a supermarket (Rewe Besser Leben) about an easy 5 minutes walk from the hotel, which has an extensive range of food & beverages (including wine & spirits) at what we considered to be good value prices. Also many eateries within this area. About 35 minutes drive by car to Frankfurt city centre. It appears there are no public toilets in Frankfurt city, we were lucky enough to find one in the parking garage we parked in, otherwise you have to buy at a cafe/restaurant and use their facilities.
Comment from Hotel Management
May 12, 2015 by Andreas K., Hotel Management
Dear Mercure Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Wings Frankfurt Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from luton

great hotel close to the train station

Posted Apr 22, 2015
Pros: great rooms and staff
Cons: none
Location: close to the river and town for beer n food . and a short walk to trains to franfurt
hotel in a lovely town freindly people . and such a clean place . hotel staff are great so helpfull . and you get a free hotel to airport bus or taxi .the hotel is so nice. and very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
all good, convenient to airport with shuttle bus provided
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Just a quick stay before leaving Frankfurt.

Posted Apr 4, 2015
Pros: Very nice and clean. Breakfast buffet looked amazing
Cons: Nothing
Location: Frankfurt about 12 kilometers from the airport
Very nice Only there for a quick overnight before leaving for the airport early in the morning.
3 out of 5
by A verified traveler

Location is everything

Posted Feb 20, 2015
Pros: Staff
Cons: Shuttle bus should service Terminal 1 AND 2!
Location: Nothing. Located in a small town, and as mentioned public transportation not easy to use and taxi extremely expensive.
While the hotel has pleasant staff and room facilities are ok (ok, because more is offered than really available....no minibar and breakfast delivery at room was forgotten); the location is far from perfect. Too far away from the airport (over Euro 35 by taxi),...the hotel only has shuttle bus from Terminal 1 not Terminal 2; and too far from Frankfurt. While public transportation is available, they are not easyto use.
4 out of 5
Recommended
for Everyone
by A verified traveler

Solid hotel - does what it says on the tin

Posted Jan 26, 2015
Airport transfer well organised. The shuttle doesn't run on Saturdays and Sundays between 11am and 6pm, but if you call the hotel from the shuttle stop at Terminal one they will organise a free taxi for you. Reception friendly and efficient. The hotel has heavy room turnover, as all airport hotels do, so is showing signs of wear and tear. But for a couple of nights stay, it is fine and perfectly comfortable. I stayed on Saturday night and there was only a very limited menu available in the bar - the restaurant was closed. The bar menu has about 5 items on it, but they were quite nice.
Comment from Hotel Management
Mar 12, 2015 by Andreas K., Hotel Management
thank you for taking the time to tell us about your experience at the Mercure Hotel Wings Frankfurt Airport. We very much appreciate your comments regarding your stay. Your feedback, positive as well as critical, is very important to us. Please rest assured that we are taking the appropriate measures to address problems and prevent future occurrence. During the weekend our restaurant is open until 8 pm. After this time we offer a limited snack menu at our bistro. Thank you again for sharing your experience, and we hope to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great location with reliable airport shuttle

Posted Dec 11, 2014
Pros: Staff, shuttle bus, spacious room
Cons: New carpet in the hallways
NO surprises. The pictures and description are accurate. Friendly, helpful staff. WiFi was reliable. Grocery store, shopping center is in walking distance. Rooms are spacious and clean. The shuttle bus is prompt, both at the airport and at the hotel. A printer was available for boarding passes. The hallway carpets were cleaned, but could use some updating. We stayed here twice and would choose this hotel again.