Ratings based on 107 Verified Reviews

3.7 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex, U.K

I love the room size

Posted Jan 13, 2017
All the facilities except ironing board something really strange you have to request the reception to get it. Distance from the station is the problem. But taxi is available at anytime. I love the little town, it is quite. Ideal for the people want to be away from all the city noises. But I wouldn't recommend the people who uses Frankfurt Hahn Airport. It's almost 160km away from the airport. There is a 2 hours bus journey needed from Frankfurt Main Airport to Frankfurt Hahn Airport.
1 out of 5
by A verified traveler from Vancouver, Canada

Poor service

Posted Sep 25, 2016
Cons: Hotel Shuttle.
We booked this hotel as we had a 10 hour layover in Frankfurt before our next flight and wanted to get some rest before our flight that evening.We got into Frankfurt in the early afternoon and it took 2 hours for a shuttle to come and pick us up. Once we got to the hotel there was no apology for the wait. We only had time for a shower and to sit down to rest (no sleep) before it was time to return to the airport for our flight. We have traveled around the world and have never waited more than 30 minutes for a hotel shuttle. Very disappointed in the Best Western.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2016
we only stayed for one night, very close from the airport and staff is very customer service oriented. beds could be more comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire UK

good standard hotel near airport

Posted Jul 1, 2016
Pros: Comfortable and good value.
Cons: car parking expensive in car park
Location: Not much nearby except obviously Frankfurt airport.
This is a convenient comfortable hotel near Frankfurt airport. Not noisy, rooms pleasant and comfortable, good beds.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Has airport shuttle

Posted Jun 24, 2016
Lower priced room had fridge and kitchenette, which was nice. However they charge for parking, and a lot for breakfast. Not within walking distance to anything much. Meal at restaurant a little pricey but GREAT.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location with great staff

Posted May 22, 2016
The hotel might not be 4 stars, but the price is good, the staff were extremely helpful, multiple times, and the location was very convenient, especially with the shuttle to the airport. We stayed there twice, and would return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Prague, Czech Republic

Good hotel for short stay

Posted Sep 28, 2015
Pros: I was very happy to make tea and coffee myself.
Cons: At least one warm meal after 10 p.m.
Location: 20 km from exhibition centrum Frankfurt.
Staff was professional. Hotel and room was very clean. Tea/coffee facilities included. Welcoming mineral water.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Posted Sep 9, 2015
Pros: The room have an small balcony and had a small kitchen area...and the coffe was great!
Cons: Maybe to consider who arrive to the hotel, don't know german; even english may not be their main language. The bus schedule was somewhat confusing.
Location: They have a nice open bar, which seem very nice. They have their own restaurant, a there are some other in a walking distance.
Everything was according what being advertised. The driver was in the designated area, took us to the hotel. We stay one night for a connection flight. A soon as we arrive, got the notice that our room, got upgrade and ready for us. Both my parent was so please with the place. It was clean, confortable, quite and had everything we need for a good night of rest. The personlel were very helpful. Not so many places (restaurants) around but was ok.
Comment from Hotel Management
Sep 29, 2015 by Andreas K., Hotel Management
Dear Mercure Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Wings Frankfurt Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by A verified traveler

Posted Aug 24, 2015
Staff were unfriendly, rooms are too small, food is too expensive and not to the standard
4 out of 5
Recommended
for Everyone
by A verified traveler from kuwait

Nice hotel

Posted Aug 6, 2015
Nice staying at mercure. Clean, spacious room. Air conditioning is excellent during those hot days. The bathroom is clean
Comment from Hotel Management
Aug 13, 2015 by Andreas K., Hotel Management
Dear Saleh, We very much appreciate your comments regarding your stay at the Mercure Hotel Wings Frankfurt Airport. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely,