2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Grand Hotel De La Ville

4 out of 5
Grand Hotel De La Ville
Via B Rota 15, Sorrento, NA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 717 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 5 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Traveled with partner
The property was beautiful and squeaky clean. Very pleasant staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Dynis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Staff & service, property conditions & facilities
The whole experience was fantastic! The hotel is lovely, the staff are amazing. Erica & the bell hop were extremely helpful & friendly. The hotel is close walking distance to everything we wanted to see & do. One suggestion I have is to keep the pools opened later at night. Thank you for everything. We will return!
Stayed 2 nights in Apr 2024

10/10 Excellent

Luisa, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Room was spacious, super clean and beautiful. Great breakfast in the morning and staff is really nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Highly recommend!
Stayed 1 night in Mar 2024

4/10 Poor

Svetlana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk service was terrible! We just came from Rome, very tired after 6 hour trip and the clerk made us to stay in the hall for half an hour!!! Also, our son was staying in the different hotel with the football team. When he stopped by to see us, the concierge did not allow him to go on elevator to visit our room??? The excuse given - he is not a guest of hotel. In my traveling to Europe I stayed in many five stars properties, and NEVER heard about the child cannot visit his parents in the room ruling?!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Location and view

10/10 Excellent

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The view is spectacular and the service of the people outstanding and cordial.

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Service was impeccable and the breakfast was amazing!

8/10 Good

Meena

Stayed 2 nights in Nov 2023

8/10 Good

migdalia

Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room in a great location. The rooftop pool was lovely and the breakfast was very large with lots of options
Stayed 2 nights in Oct 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel De La Ville in beautiful Sorrento!
Grand Hotel De La Ville was more than what we expected. The hotel is in an excellent location, just a few minutes walk to the main shops and a 2 minute walk to a catholic church, for those who go to mass. The hotel was beautiful and spotless, with very friendly staff. The room we had was huge, the bed very comfortable and the washroom very roomy! You could wash clothes and hand them to try in the washroom. The cleaners were thorough and it is the first hotel we have stayed in in Italy, where the cleaners were amazing! The buffet breakfast was very good, with lots of options and so far, the best coffee for us. The grounds were impecable and beautiful, with a nice bar and seating area for evening drinks and food options. This hotel serves breakfast, lunch and dinner, we did not have lunch or dinner there, but did order some food with our drinks one evening, which was handy and the food good. They also have a pool on the roof, with several lounge chairs and umbrellas. The Grand Hotel de la Ville is directly across the street from a lemon orchard, that you can walk through for free; it's quite impressive. Please note that this hotel closes this year mid-November, so we were lucky to stay there. It was worth every penny! Sorrento was our favourite place to visit!!
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Gorgeous spacious room with lovely colorful tile floors and an elegant bathroom. The buffet breakfast was sumptuous with attentive waitera. It was an easy walk to shops and restaurants.
Stayed 3 nights in Oct 2023

10/10 Excellent

Donna, Kingston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful hotel with lots of space for relaxing both indoors and out. We had a beautiful room with a balcony overlooking a lemon grove & the sea. Lots of breakfast choices and a lovely bar to have cocktails. Walking distance to the main area however out of the tourist centre.
Stayed 6 nights in Oct 2023

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the clean rooms to the friendly and helpful staff, this hotel is wonderful. The breakfasts are amazing!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel- The ambiance alone plus the decor are reasons to visit. We had dinner there and it was incredible. We felt as though we had been transported back in time to the 1959’s- out of the Sophia Lauren movie. This is an experience not to miss!!
Stayed 1 night in Oct 2023

10/10 Excellent

Frank, Cheshire

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Exquisite hotel with beautiful rooms and lobby area. Close to city center and other attractions.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely 4 star hotel. Great location about two blocks out of Tasso and short walk from the train station. We were there in early October, 2023. We stayed 5 nights, which was plenty of time to explore Sorrento and area towns. The hotel arranged for a driver to take us to Positano, Amalfi, and Ravello. A & P extremely crowded, but Giovanni dropped us at good entry points. Ravello not anywhere as nearly crowded, with nice cafes on the main square. Room was good sized, over the "garden", so no sea view but nice little balcony. The pool deck on the roof is spectacular, with views across the Bay of Naples to Vesuvius. Breakfast buffet typical but very good and fresh. Omelet/eggs prepped fresh as ordered. Crowd seemed mostly American. Shout out to Alessandro, the barman in the bar off the hotel lobby and on the pool deck. Always working, courteous, and attentive. Same can be said for entire staff. We'd definitely stay here again. Mike and Sandy L. Massachusetts
Stayed 5 nights in Oct 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Clean, friendly and would stay again except pools were too cold to swim in after a long day of touring.
Stayed 3 nights in Oct 2023

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nicely appointed hotel, great view and wonderful staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bekkah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our favorite hotel throughout our stay in Italy! The room was super clean and we had a large private balcony. The top floor with the pool was amazing. All of the staff members were amazing! Breakfast each morning was also great!
Stayed 5 nights in Oct 2023

8/10 Good

colleen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great having a balcony in our room and we used it every morning with a view. The coffee was the best we had our entire stay in Italy and the breakfast is worth every dime. Most of the staff was very helpful and accomadating but a few were a bit rude and snarky- the others made up for it though.
Stayed 4 nights in Sep 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and service was excellent. Seemed to be short staffed but management could help waiters by not accepting too many reservations at one time. Spread it out.
Stayed 3 nights in Oct 2023

8/10 Good

Louis

Traveled with partner
Liked: Staff & service
The speaker on the roof was blown.

10/10 Excellent

Rezie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, solid 4 star hotel w many amenities (2 pools, late night food menu options, very good breakfast buffet) and caring/ cheerful staff. Would recommend for location (easy walk w suitcases to and from main bus and train station), atmosphere and location (quiet at night and 5 minutes from city center). Views from the seaward side rooms are awesome and Mt Vesuvius looks great. Rooms are spacious, well decorated, clean and beds are super comfy.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marc and Janice, Fairfax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, upscale hotel and grounds. Our room had a balcony facing the sea. Breakfasts were amazing, rooftop bar is a must for sunsets, and rooms are exquisite. Location is about a 10-minute walk to the main piazza of this part of Sorrento.
Stayed 5 nights in Sep 2023

10/10 Excellent

PULIN

Stayed 3 nights in Aug 2023

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was soooo hospitable. They went out of their way to offer everything we needed. What a beautiful wonderful hotel. So sad to leave…
Stayed 4 nights in Aug 2023

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels! Swimming pool is amazing! Very clean, classy and such a friendly staff. Highly recommend!
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with an amazing view.
Stayed 3 nights in Jul 2023

10/10 Excellent

Maclovia

Stayed 1 night in Jul 2023

10/10 Excellent

keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacation
Beautiful hotel and very nice and professional stuff!
Stayed 2 nights in Jul 2023

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarmad

Stayed 3 nights in Jul 2023

10/10 Excellent

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, everything looks crisp an fresh, breakfast buffet delightfully varied, rooftop pool and bar with sea view.
Stayed 3 nights in Jul 2023

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2023

10/10 Excellent

Antoinette

Stayed 1 night in Jul 2023

10/10 Excellent

Tanya Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room,very friendly staff
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. A little old but well maintained and clean.
Stayed 2 nights in Jun 2023

2/10 Terrible

Joseph

Disliked: Staff & service
TL:DR if you want poor customer service and a hotel that will nickel and dime you for a bucket of ice or make you jump through hoops to open a bottle of wine, then this is the hotel for you. I’ve never stayed at a hotel without a wine bottle opener in the room or that does not offer complimentary ice service. To make matters, worse the staff guilts you when you ask for a wine bottle opener and expects you to bring the bottle down to the lobby for it to be opened. To get ice, you have to head to the lobby bar or the pool bar (on the 6th floor) which is not adequately staffed. We went and no one was present at either. If you ask for ice to be sent to your room, they charge you an additional fee! Yes, for ice. I would not recommend this hotel to anyone.
Stayed 2 nights in Jun 2023
Response from RM on Jun 16, 2023
Dear Guest,First of all, we want to apologize for the inconveniences experienced and we thank you for dedicating us part of your time to write this review. We have reported to our bar staff that a bucket of ice was needed and they have delivered it to your room with no extra charge.Regarding the bottle opener, when one is needed, our Guests can get one delivered to the room.We apologize once again for the inconveniences and we will be more than happy to welcome you once again if you ever want to come back to our hotel Best regards,The Management

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel! A truly high standard of excellence. The room is comfortable and cozy and spotless clean, restaurant serves high quality food with very dedicated stuffs. Front desk are super helpful. I had a very good experience there.
Stayed 2 nights in May 2023

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service
Staff greeted us with a smile every time we came in the front door or came downstairs. The rooms were immaculate. The view from the room was gorgeous.
Stayed 2 nights in Jun 2023

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Kara

Stayed 2 nights in Jun 2023

10/10 Excellent

Hany Gamil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely professional and helpful, service was great. One person in particular on the front desk would like to mention "Rosalisa". she helped us plan the entire trip and made our stay so enjoyable.
Stayed 6 nights in May 2023

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 3 nights in May 2023