Ratings based on 167 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New City, NY

Amazing stay!

Posted Nov 4, 2017
Staying at this hotel was an amazing experience. The entire staff is wonderful and very helpful. My room was spacious and had many great ammentiries. I appreciated that the hotel was pet friendly, as I was driving cross country with my cat. I would absolutely stay there again if I return to the area.
Comment from Hotel Management
Nov 7, 2017 by Casey S, Hotel Management
What a fantastic Review! Thank you very much! We are always glad when we can provide a great Stay. Please come back and see us, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverton Wyoming

Hotel Stay

Posted Nov 3, 2017
Everything was Awesome! Even though I had to leave early sadly this hotel stay and staff were amazing and will recommend and stay again for sure! :)
Comment from Hotel Management
Nov 7, 2017 by Casey S, Hotel Management
Thank you very much for the great Review! We appreciate it, and look forward your return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel - Great Stay

Posted Sep 21, 2017
The Best Western Cotton Tree Inn in Rawlins was a nice surprise. The lobby area was very attractive and the lady at the front desk was very friendly and helpful. I liked how our room had an outside door and an inside door - it felt very safe and we were able to park right outside the room. The room has a king bed, with a microwave and refrigerator. The bed was very comfortable and the room was very clean. A nice addition to the hotel was the restaurant inside the hotel. We ate dinner there and the meal was excellent and very affordable. The waitress was a pleasure! Breakfast was good - a normal continental breakfast - but plenty to get us back on the road. The gentleman in charge of the area was very nice and accommodating. A great night's stay - all the way around!!!
Comment from Hotel Management
Sep 25, 2017 by Casey S, Hotel Management
Thank you for the Excellent Review! Nothing pleases us more than when we can provide a Stay that is beyond the expectations of our Guests! We hope that you will come back and see us again, soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stop off of I 80 for road trips!

Posted Sep 14, 2017
Great stop off of I 80 for road trips! Friendly! Clean! Pool! Nice Breakfast!
Comment from Hotel Management
Sep 18, 2017 by Casey S, Hotel Management
Thank you for the great comments! We are glad that you had a terrific Stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Trip across the country

Posted Sep 1, 2017
We had a very good experience at this hotel. Staff was friendly, food was good, and of all the hotels we stayed at traveling 2600 miles this was the best!
Comment from Hotel Management
Sep 1, 2017 by casey s., Hotel Management
We appreciate your great Review, and comments! We hope that you come and see us again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2017
Cons: The parking lot needs a make over.
Came to see the ECLIPSE in Casper. The coffee at the Sinclair across the street was Very Good.
Comment from Hotel Management
Aug 28, 2017 by Casey S, Hotel Management
Thank you for your comments! We are glad that you shared the Eclipse experience in our area!
4 out of 5
Recommended
for Everyone
by A verified traveler from The Shire

Posted Aug 23, 2017 on Orbitz
Good pool. Good breakfast. Strange rooms that enter into an enclosed hallway.
Comment from Hotel Management
Aug 28, 2017 by Casey S., Hotel Management
Thank you for your Review! We look forward to seeing you again!
4 out of 5
by A verified traveler

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017
Thank you!
4 out of 5
by Debbie

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017
Thank you!
2 out of 5
by Debra

Don't stay here

Posted Aug 15, 2017 on Hotels
The pool was out of order. Our room was on the second floor and the hotel does not have an elevator. The area is undesirable!
Comment from Hotel Management
Aug 23, 2017
Hi Debra Thank you for completing a review regarding your recent stay at the Best Western CottonTree Inn Rawlins. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry that you experience a pool closure during your stay and thank you for your patience with that. Unfortunatley we had some issues that forced us to close the pool until the issues could be resolved. We hope to see you again! Casey Shinkle General Manager