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Reviews of Royal Phala Cliff Beach Resort and Spa

4 out of 5
Royal Phala Cliff Beach Resort and Spa
241-242 Moo 6 Phala, Ban Chang, Rayong

Reviews

6.2
Rating 10 - Excellent. 10 out of 127 reviews" "
Rating 8 - Good. 34 out of 127 reviews" "
Rating 6 - Okay. 48 out of 127 reviews" "
Rating 4 - Poor. 24 out of 127 reviews" "
Rating 2 - Terrible. 11 out of 127 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Wichet

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

PRACH

Disliked: Cleanliness, property conditions & facilities
Hotel look from outside is nice but when we get in the hotel area and hotel room are not clean luke the photo I attached​ to you. Breakfast​ is good. Staffs is very good.
Stayed 1 night in Feb 2020

8/10 Good

Vorasarn

Stayed 5 nights in Dec 2019

6/10 Okay

Royi

Traveled with family
Disliked: Cleanliness, staff & service
The water in bathroom not clean and the wall also not clean when I am check in I saw some plate that use already stay at the front of my room until my data check out it still there nobody picked up to clean it You should fixing your hotel staff for to be clean and great service just us you get 4stars
Stayed 2 nights in Nov 2019
Response from PooH on Nov 27, 2019
Dear Royi, We thank you so much for selecting to stay with us and for sharing your score and feedback. Thank you for this comment. Please accept our deepest apologies we will investigate with department concern to resolved. Thank you for this feedback. The entire team and I, are always at your service, and very much look forward to warmly welcoming you back in the near future.

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Thawatchai N.(Tom): Assistant Front Office Manager on Oct 7, 2019
Dear Valued guests, Thank you for your sending in a review. However, we do apologize for everything made you unhappy and disappointed to stay with us. We will do everything we can to minimize the inconvenience. With Best regards,

6/10 Okay

Scheidweiler

Disliked: Cleanliness, room comfort
Good location ...poor condition of the hotel
Stayed 4 nights in Aug 2019
Response from Thawatchai N.(Tom): Assistant Front Office Manage on Oct 7, 2019
Dear Valued Guests, Thank you for your sending in a review However, we do apologize for everything made you unhappy and disappointed to stay with us. We will do everything we can to minimize the inconvenience. With Best regard

6/10 Okay

Verified traveler

Liked: Staff & service
Hotel must put more staffs for cleaning hotel facilities, many areas from front to elevator to rooms are dirty. Hot & cold water didn’t have properly flow.
Stayed 1 night in Aug 2019
Response from Thawatchai N.(Tom): Assistant Front Office Manager on Oct 2, 2019
Dear Valued guests, Thank you for your sending in a review. However, we do apologize for everything made you unhappy and disappointed to stay with us. We will do everything we can to minimize the inconvenience. With Best regards,

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
very nice staff, but the room is too old.
Stayed 2 nights in Jun 2019
Response from Management Team on Jul 4, 2019
Dear Valued Guest, We appreciate your comment regarding to your stay and thank you very much for your comments. We look forward to service you again next time. Best Regard,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort to stay near to beach. Rooms are spacious and clean
Stayed 1 night in Dec 2018

6/10 Okay

I W

Disliked: Property conditions & facilities
WOULD NOT RECCOMMEND
The hotel is a long way from anywhere - without a car, you would find it very difficult. The hotel is quite run down and needs some serious maintenance. When we checked in, the room they gave us, after walking to the room, was already occupied! Not very good! When we tried to park our car, there was no spaces available (due to staff filling the carpark park!) so we needed to park 300meters away in a black allotment next door. The beach was very very dirty with litter, and no effort had been made to tidy it up.
Stayed 1 night in Aug 2018
Response from Arpa on Sep 27, 2018
Plese accept your apologise for you unpleasant stay with us. There are a lot of room of improvement for our hotel such as, room preparing , parking space availability, and beach cleanliness. We are truly appriciated your sincere feedback

4/10 Poor

Mike, thailand

Disliked: Staff & service, property conditions & facilities
Beautiful setting right on the beach. Outdoor faciilties, pool, dining were very nice and well designed. Overall the hotel upkeep was poor. Staff was incredibly unhelpful. Checking in took 20 minutes, we asked for a taxi and they argued with us about the location of our destination and then told us a hotel taxi was not available. did not offer to call a public taxi, we had to do that ourselves.
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Old hotel, very dirty beach and slow service
The hotel is very old and everywhere are signs that there is construction ongoing. Actually no construction was visible. The business seems to run not bad in this hotel but nobody is interested in maintaining the buildings. The beach in front of the hotel is very dirty. The guesthouse direct at the beach is in catastrophic conditions. Unbelievable that guests could stay there. It’s more like an abandoned old house. But we saw people which got a room there. Woooow, very scary. The food at the breakfast was okay. My son broke a glass bottle in the room. We left the room because the kids couldn’t walk anymore as there were everywhere glass splitter on the floor. I asked the staff the clean the floor while we are at the breakfast. After 1,5h nothing was done and the last from the receiption finally did it. They mentioned the maids are in a meeting....

2/10 Terrible

Nichapat

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
look like run over hotel the beach was dirty
1. the part way go to beach was broken and dirty beach Hotel never clean a lot of bin and broken glass 2.we ask for repair line phone in hotel 3 day for stay they fail for repair 3.Many area in hotel out off service and broken 4. Coffee machine was out of service because small customer 5.last day drunken bell boy nearly broken our case
Stayed 3 nights in Mar 2018

8/10 Good

Ketkanok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not impressed, unclean and run down
I arrived about 5 pm and the staff had no record of my booking. After getting things sorted out and I got taken to my room, I was greeted with an amazing sea view from my balcony. Unfortunately that was about the only good thing I have to say about the hotel. The balcony and the toilet was really dirty. That balcony had obviously not been cleaned in a long time. I tried to order room service but the phone in my room was broken, so I had to go outside to use the phone next to the elevator to order. The AC unit badly in need of being replaced. Yes it worked but it was very noisy and even though I turned it down to low, it wasn't much better. Even the entrance area on arrival just looked dirty and dusty, obviously there is no management there that has any pride in the place anymore. I think this hotel was probably very nice a long time ago but it just feels so run down and unclean. I wouldn't stay there again
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down hotel, owner doesn't seem to care anymore
My wife and I stayed at this hotel years ago several times before. However, this time was absolutely our last time. From a quality, condition, & service, this hotel has fallen off the cliff. I am stunned by the mismanagement, poor maintenance, poor condition, poor breakfast, poor service, and various safety risks presented to customers. It is obvious, the owner does not seem to care for his customer. Also, keep in mind, as the owner is building a new & large blue/red color hotel almost next door. I will avoid this too, as the experience with the “Royal Phala Cliff Beach Resort” tells me: If the owner did not care before, what makes you think he will care later.
Stayed 3 nights in Feb 2018

2/10 Terrible

Debayan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service Horrible reception Very very disappointed
Stayed 1 night in Feb 2018

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
Hotel is quite old

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Find
We originally only chose this since it was close to the airport and we were flying early the next morning, however we ended up really enjoying our stay! All rooms face the ocean. Spectacular ocean and pool views (although we did not swim in the ocean, we did enjoy the pool). Staff was nice and we ended up in a large room with one King bed and one twin for two people. Not sure how much there is to do around here since we only stayed one night but the hotel does offer a nice and affordable restaurant.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Moderate hotel with good atmosphere
We are a small family with a 2.5-year old boy. We went to visit Rayong in vacation period of Thailand for three days. The hotel was enough for relaxation, with good atmosphere but some disappointment.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Wayne , Sydney,Australia

Liked: Room comfort
Good Hotel with great beach view and beach access.
The location is a sleepy fishing Village and the Hotel overlooks the beach and ocean. It's a good breezy sea side location and the Hotel has 3 very nice swimming pools. The large Lobby and ground floor eating areas are kept spotlessly clean. There are old wings of the hotel that are very very tired, needing refurbishment.! The new rooms have the same good layout all with beachside balconies. It is a large hotel but it was very quiet when I stayed. Breakfast was very good, with a good range of food available. Staff were friendly but a bit reserved. If your looking for a quiet location with a great view, this is the place.
Old guest lounge area
small pool
Larger pools with Dogongs
Room outlook

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

BOB, BKK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
The Terrence was very dirty seems that was never cleaned ,Bathroom was dirty and the Hot water wasn't working All together not worth to stay

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Hospitality
I have traveled to many places in the world, and have stayed at many hotels in Thailand both on the mainland and on the islands, and I must say of all I have stayed at I was extremely disappointed in the hospitality and "lack" of friendliness at this hotel. This is far removed from the very normal, warm, smiling, welcoming you receive from Thai Hotels. Upon check in (and it was not busy) it took them time to find my reservation, I finally provided my expedia copy. I had to ask them for someone to assist me with the bags, when they gave me my room key, they pointed in a certain direction, never having been there before......I had to request again. My fiance and I stayed there, yet they would only provide 1 room key, even when asked, they would but for an additional 300 B, the money was not the issue, it was the point, 2 people in one room, but only one key...never ran into that before. The breakfast staff where anything but hospitable, when I asked for an omelet the chef (lady) just nodded to a plate, that had 2 "pre-cooked" omelets that had every sign of being cold...I opted out of that. It did not appear overly clean either, birds were flying in and picking up scraps on the counters, most of the steam warmers, were not warm..it goes on and on. To summarize, extremely disappointing, and I will never stay there again...nor recommend it...and if I do only to warn potential visitors.

4/10 Poor

Geoffrey, Southport, UK

Disliked: Property conditions & facilities, room comfort
Tired Hotel in need of a facelift
This is one seriously tired hotel, looks like it's about to go out of business. Everything needs renovating or redecorating. There are no European TV channels whatsoever, there was mould all round the bathroom and the hotel had a general air of weariness. Restaurant is best avoided, by day 2 at breakfast it was as if they had run out of food...... Cheap rooms in a great location (seaview was great) but needs a few million spending on it.

6/10 Okay

Andrew, Toronto

Liked: Cleanliness
Disliked: Room comfort
Expected a lot better
Pool and view good. No hit water or temperature control of AC

8/10 Good

Richard

Liked: Cleanliness, room comfort
Hotel could use some maintenance. Breakfast dissap
This hotel could use some maintenance. The first thing that hit me was the creaky boardwalk out to the panoramic sea view room. Then the rusty railings on the balcony of the rooms (a little paint would have saved a bigger problem). Beach could do with some clean up. Need feet wash place at the beech as people bring the sand into the hotel. Need some maintenance. Basic things like re-stick the room numbers missing off the walls. I took photos of the things so can send to the hotel if they contact me. Bed was good. Nice next to the sea. Staff were fine. No complaints. The breakfast was disappointing, with the potatoes tasting as if they were re-heated (from the day before?) They had practically ran out of some of the dishes - chicken Thai sweet and sour by 8:15am. After 30 minutes it wasn't replenished. Synthetic orange 90% Thai people.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
This was our second stay here and we were disappointed. We booked a seafront room which didn't turn out to be good value for money. Nice that it was on the seafront but that was all. Aircon didn't cool well enough, small room, not very clean. Couldn't get any channels on the TV. Manager was helpful and supplied us with a fan.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Warapin, Nonthaburi

Liked: Room comfort
Disliked: Staff & service
Nice Hotel
swimmig pool are beautiful,room is comfortable but check in office must be inproved.

6/10 Okay

V, Thailand

Disliked: Property conditions & facilities, room comfort
Phala beach hotel
The hotel is good. The beach is pretty good , not many people, personal and can swim. However the hotel building B infrastructure is not good. The shower is too spray! Sometime a power outage, and no slipper provided.

8/10 Good

Chris Parker, New Zealand

Liked: Room comfort
Very Good - The only negative no air con in the restaurant uncomfortable when eating even when doors open not enough breeze to keep comfortable - maybe have a pat lom at every table - also dirty plates not removed after room service - plates still out side room 3 days later

4/10 Poor

frankieboy, Henley on thames

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel ever, anywhere.
In short, this hotel is a dump. Dangerous underfoot(I fell off a tiny step in reception area that was marked BEWARE (in Thai, I learned later)I couldn't walk for three days. There was broken furniture everywhere round the pool and nails sticking out of the boardwalks. The free towels for the pool were like shredded rags, when they arrived. The room had air conditioning that sounded noisier than a tuk tuk. (807) The bed clothes were threadbare with holes in them that matched those of the curtains. The beach is a dog toilet and the debris on it is a disgrace to Thailand not just the hotel.The restaurant is overpriced and less than average, the entertainment is a singing pianist who sounds like he needs a career break and the cashier could not work a credit card machine. I would like to say something nice about it so I will say it is not representative of Thailand which is brilliant. Avoid this place, it really is woeful.

6/10 Okay

Steve, Ban Chang

Liked: Cleanliness, room comfort
3 day get away.
Nice hotel..Bad location

8/10 Good

Vanchai srisushon, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

S, Bangkok Thailand

Liked: Property conditions & facilities
Very good location
Just Okay, but still wanna visit once again.

6/10 Okay

arun, thailand

Royal Phala
Good hotel, great beach. Unfortunately too far from my office, so had to travel a lot. But great for a holiday spot.

8/10 Good

Hugh, UK

Liked: Cleanliness, room comfort
Re booking
I have stayed before - so knew what to expect. It is a hotel that appears to have been over ambitious in its expansion; and appears to have very low occupancy rates. One frustration I found was trying to book a room for the following weekend at reception - they refused and told me to go on-line and book.

6/10 Okay

sho, Japan

Disliked: Staff & service, property conditions & facilities, room comfort
Front of sea
I stayed 1 night this hotel. My room is cheapest one. It's old, but keep clean. I recomend to stay new building. Old tower don't have Wifi, Hot pot. I like this hotel, because I realy have relux time.

8/10 Good

GB, London, UK

Liked: Staff & service, room comfort
Good hotel if you are in the main hotel .
Beach was a let down .needs cleaning up .lots of debris - bottles,plastic ,polystyrene etc Don't stay in the old wing - not shown in the brochure . It is very tired . The small extra charge for the newer main hotel is well worth it .

6/10 Okay

Verified traveler

Beware Phala Wing Rooms!
Beware the Phala Wing Rooms! They are located in the old hotel building next door and are very run down. Absolutely horrible rooms. The pictures are quite misleading, as they are of the new hotel built next to it with its own separate facilities, and not of the actual Phala Wing rooms. Best to spend a few extra dollars on the Panorama rooms... Apart from the better view, they are new and also the only rooms with a proper stand alone shower next to the bath tub (the other rooms have a shower head on a hose in the bath tub only).

8/10 Good

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Elina, Finland

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in the middle of nowhere. Staff nice,but they didn't speak English almost at all. The beach next to hotel was dirty and it was not possible to swim in the sea. Room was very comfortable and had a very beautiful view over the pools and sea.

6/10 Okay

Verified traveler

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
This resort has a beautiful room
This resort has a beautiful room with beach view.Breakfast is great but it has flies in dining room.

6/10 Okay

pattama

Liked: Cleanliness
Disliked: Staff & service
The hotels staffs have no service
The hotels staffs have no service minded, especially bell boys who just look at me carrying belongings without help.

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
2024年々始にタイ人の親族と５名で３部屋に三泊いたしました。 私(日本人)の印象としては、かつて栄えたであろう在りし日の面影を残したリゾートホテルといったところでしょうか。 良い意味で 寂れています。 ３部屋ともダブルルームでしたが WベッドとSベッドが一つづつあり、かなり広く 同行者は皆驚いていました。 英語を話すフロントスタッフも数人(親切)いますし、朝食会場のレストランスタッフにも一人(貴重)いました。 ホテル名の通りクリフの斜面に建てられていますので、海岸端のビルディングでなくても 海は問題無く見ることができました。 ビーチに建てられている棟は、リノベーション中で今年の春か秋にリニューアルオープンとのことでした。 ３箇所あるプールの内の一つもメンテナンス中でクローズでしたが、ビーチに最も近いプールは 小さいですがインフィニティプールです。 このクラスのホテルが、朝食抜き･日本円で5〜7,000円ならば リピート有りですよね。(朝食は 300tb、タイ料理と洋食がそれぞれ３種類づつ。私は、ふた朝エスプレッソだけを飲みに行ったら サービスだとして請求されませんでした。) 周辺には 素敵な飲食店もありますが、車でおみえにならない方は レンタカー･レンタルバイク･Taxi･Grabなどの手配をお忘れなく。 ちなみに バンチャン市街地までは グラブタクシーで、日中は 往復300tb･夜間は 500tbでした。 ラヨーン県バンチャン地区に宿泊するな らば、私的にはお勧めです。タイ 最高!!
Stayed 3 nights in Jan 2024
Response from Bee on Mar 19, 2024
Dear Guest We're appreciate for you kindly stayed and share your experiences with us.We hope you are enjoy your stayed with us and we'll looking forward to welcoming you back for next time.Management Team

6/10 Okay

Torben Lohmann

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Nice pool area and nice view from hotel room. Nice staff but difficult to communicate with them. Superficial cleaning and worn out buildings. Good food in restaurant.
Stayed 3 nights in Nov 2023