Ratings based on 410 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Posted Sep 5, 2017
Pros: Was quiet and clean.I liked that the bathroom had a facecloth. Many don't...
Cons: Inform guests about the new WIFI and maybe upgrade the TV experience.
Location: The hotel is physically connected to Reading football stadium. It gets packed here on game nights.
Modern clean hotel with easy parking and kept to good standards. Only stayed one night but restaurant was very good for dinner and breakfast. WIFI was not great but upon checkout I was told that a new WIFI system is in the hotel and is individual to the specific room. Unfortunately, this was not told to me when I checked in. The room still had the login details to the old WIFI. Rooms are nice but the TV is showing it's age and is a bit small by today's standards. I was in hotels in Stockholm and Swindon in the last couple of weeks and the TVs were 55 inch modern Smart TVs.
Comment from Hotel Management
Sep 25, 2017 by Stefanie, Hotel Management
Thank you for your email. I am pleased you enjoyed your stay. I am sorry you had problems with the Wifi and did not have the correct code. We have upgraded 126 rooms to 42 inch TV so please ask for a newly refurbished room on your next stay. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from kent, England

Happy

Posted Sep 2, 2017
Hotel was lovely, It ticked all the boxes! Food was great and loved the 24hour room service. Very clean throughout however I think the Spa area needs a little TLC. All in all a lovely stay.
Comment from Hotel Management
Sep 25, 2017 by Stefanie, Hotel Management
Thank you for your email. We are delighted you enjoyed your stay and hope to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from somerset

Close to m4 exit

Posted Aug 29, 2017
Excellent stay with fab staff and great room. Best breakfast ever.
Comment from Hotel Management
Aug 29, 2017 by Stefanie, Hotel Management
Thank you for your review. We look forward to welcoming back soon.
4 out of 5
by A verified traveler

Posted Aug 18, 2017
Pros: Staff was extremely pleasant and helpful
Good facilities but did not see a business center.
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Thank you for your review. I am delighted you enjoyed your stay and hope to welcoming you back soon. We do not have a Business Center but our reception can help if required.
3 out of 5
by A verified traveler from London

Ok

Posted Aug 18, 2017
Pros: parking
Cons: view
Location: M4!
Good parking, slightly soul less but ok. My room actually faced inwards (despite me booking one with a view). This meant the window (tinted) overlooked the bar and there was no sunlight. Ridiculous. Felt more like a prison The room is a better version of a Premier Inn. The Hilton Reading much better given the choice however
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Thank you for your review. Our bedrooms have Internal view on the Atrium Bar and External view on the outside. We do our best to accommodate every request and I am sorry if we did not on this occasion.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Just stayed for an overnight business trip - The hotel was good, nothing outstanding about it - Wifi was good and room was clean
Comment from Hotel Management
Jul 10, 2017 by Stefanie, Hotel Management
Thank you for your review. We look forward to welcoming you back soon.
4 out of 5
by Carol

Ok for stopover

Posted Jun 27, 2017 on Hotels
Overnight business stop. Room spacious and clean. Bed very comfortable. Pool very disappointing-small,old,changing room and showers really grubby and in need of refurb. Breakfast not good value for £16 on top of room price of over £100. Good transport link but not in walking distance of anywhere to eat etc. Just a corporate business/conference venue.
Comment from Hotel Management
Jul 1, 2017
Thank you for your review. I am sorry if you did not enjoy the Leisure Facilities, I will pass on your comments to the team and we will take action as appropriate. The Full English Buffet Breakfast is charged at £15.95 per person, you can get a discounted rate by booking your breakfast at the same time as your room. We have a Fine Dining restaurant Cilantro, a Brasserie-style restaurant Le Cafe, Bar snack and room service available at the Hotel and we are about 10 minutes drive or in a taxi to Reading Town Centre. We look forward to welcoming you back soon.
5 out of 5
by Sharon

Last minute booking

Posted May 30, 2017 on Hotels
Booked hotel last minute. Have been past it many times, but have never stayed. It was a fantastic stay. Room really comfortable, especially nice with the air conditioning, wish we could have stayed longer.
Comment from Hotel Management
Jun 6, 2017
Thank you for your comments. I am delighted you enjoyed your stay and hope to welcoming you back soon.
4 out of 5
by Tim

Posted May 30, 2017 on Hotels
We had two issues. We didnt leave the room until 12pm one day and returned at 9pm 1) the room had not been cleaned. 2) the breakfast tray had sat outside the room for all the time. The room was spacious, bathroom a bit intimate. The staff were great.
Comment from Hotel Management
Jun 6, 2017
Thank you for your review. I am glad you enjoyed your stay. I am very disappointed to hear about your two issues as this should not have happened. Please rest assure that retraining will take place with the relevant department.
4 out of 5
by Miriam

Posted May 30, 2017 on Hotels
Hotel was good but hotels.com did not send our booking through so we had half an hour wait to get it sorted We found the bed very hard Breakfast was good
Comment from Hotel Management
Jun 6, 2017
Thank you for your review. I am sorry to hear about the reservation issue and the delay in resolving it. I am glad that you still enjoy your stay and our Full English Buffet Breakfast.