Checked into old room. Good bed and clean is only good things. Phone did not work. No alarm. Chef did not show up had to order out delivery. Stayed 3 days. 2nd day they would not transfere my husbands phone call to my room. They said not allowed unless he knew my room number. Never again. This was a $45 room, at best.
Comment from Hotel Management
May 12, 2016 by Mike, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. While we understand your fustration with the policy on transferring phone calls, it is the policy of the hotel for a caller to know the guest name and room number. This policy is to protect all our guest privacy.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager
Quality Inn, Pottstown