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Reviews of Homewood Suites by Hilton Eatontown

3 out of 5
Homewood Suites by Hilton Eatontown
4 Industrial Way E, Eatontown, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 614 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with two double beds in the bedroom, a living room w/ pull out couch and kitchenette. The room was way bigger than it looked in photos. We are a family of six, two adults, two young kids, and two under two. This space would accommodate all of us comfortably. And having a separate bedroom, allows us to be able to put the babies to sleep, while the adults stay up a little bit later. The kitchenette came fully stocked with silverware, dish soap, dishes, and dishwasher detergent. It was like a mini airbnb. The hotel also had a continental breakfast, which was great being able to go downstairs and get milk for the babies and I have to spend additional money. We booked through Expedia, and the check-in process was so quick on a Friday night. My Husband was in and out and under five minutes.
Stayed 1 night in Apr 2024
Response from jp on Apr 8, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Gayle

Liked: Staff & service, property conditions & facilities
Only issue was too many dogs barking. Disappointing they can be in area of dinning
Stayed 5 nights in Mar 2024
Response from jp on Apr 8, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us!

10/10 Excellent

Tanyanic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Apr 8, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Michael, Refton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and clean comfortable suites. Convenient location.
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us!

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

10/10 Excellent

jacqueline

Stayed 3 nights in Mar 2024
Response from jp on Apr 15, 2024
We are glad to hear you enjoyed your stay with us at the Homewood Suites by Hilton!

10/10 Excellent

Jaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

8/10 Good

Carla-Anne, Perris

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from jp on Mar 19, 2024
We are thrilled you enjoyed your stay with us. We look forward to seeing you again soon!

6/10 Okay

Abraham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't get my hands on a second blanket at 9pm because noone was available to come to my room.
Stayed 1 night in Mar 2024
Response from jp on Mar 19, 2024
I am sorry to hear of your recent experience. Hope you could visit us again soon.

8/10 Good

Myunghee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel good for family
Stayed 1 night in Mar 2024
Response from jp on Mar 11, 2024
We are thrilled to hear you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Ira, Missoula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really good hotel for both business and visiting friends in the area.
Stayed 1 night in Mar 2024
Response from jp on Mar 11, 2024
We are thrilled to hear you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Arceline

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Feb 2024
Response from JP on Feb 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Vincent

Stayed 1 night in Feb 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

4/10 Poor

Sean

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Too difficult to find if you don't know the area, or if it's dark, needs signage. The staff is fine, room is nice, clean, but screwy interior layout. .
Stayed 1 night in Feb 2024
Response from Joe on Feb 8, 2024
I apologize it was hard finding us. The brand has changed the signage. Ours is being installed mid-March.

8/10 Good

Andrea, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Wei

Stayed 1 night in Jan 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

4/10 Poor

Christine

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was outdated, the beds were extremely small as well. Shredding on the skirts of the bed, just a more tired and outdated hotel. Wish breakfast was until 10am but it is from 6am to 9am. No water in your room, my check in was fine, the front desk was nice, check out you would have thought I was asking for a kidney and i just wanted to check out :). Anyway, better options in that area for places to stay in my opinion. I definitely didn't research properly my options.
Stayed 1 night in Jan 2024
Response from Joe on Jan 10, 2024
Good morning, thank you for letting me know about your stay. I apologize it was not up to brand standard. We are getting renovated at the end of the year. I hope you try us again.

10/10 Excellent

Ging

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JP on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Arthur

Traveled with group
Liked: Amenities
The room was very clean and comfortable
Stayed 1 night in Dec 2023
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

10/10 Excellent

Maryfrances, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Staff were all friendly and helpful.
Stayed 4 nights in Dec 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

8/10 Good

Carla

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff was super kind! Lady at front desk went out her way to get my daughter something to eat. Room was a little dated but a good deal. Would stay here again
Stayed 1 night in Dec 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay with us. It was a pleasure having you and your daughter. We look forward to welcoming you back!

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
n/a
Stayed 1 night in Dec 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay. We look forward to welcoming you back soon.

10/10 Excellent

Arceline

Stayed 1 night in Nov 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay and we look forward to seeing you again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Stayed 4 nights in Nov 2023
Response from Theresa Perez on Nov 29, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Dorothy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bath tub full of dark liquid! I’ve never seen anything like it which is what we said to the staff. They quickly changed our room to across the hall. If it hadn’t been so late on Thanksgiving Eve we would have left!
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 27, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry about the dark liquid, we have our maintenance looking into it to assure it does not happen again. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Theresa Perez on Nov 17, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Chahat

Stayed 1 night in Nov 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

8/10 Good

Arceline

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 11, 2023
Thank you for recent stay at the Homewood Suites! We look forward to welcoming you back again soon.

10/10 Excellent

evonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintain with excellent service.
Stayed 2 nights in Oct 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Ahalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 7, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JP on Oct 24, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness
Breakfast was nice
Stayed 2 nights in Sep 2023
Response from Theresa Perez on Oct 20, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Arceline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on Oct 10, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Chandler, Raleigh

Stayed 1 night in Oct 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Frank

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from jp on Sep 25, 2023
We thank you for your feedback.

6/10 Okay

Tara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Comfortable Rooms but Terrible Hot Breakfast
Family of 4 visiting for weekend. Hotel room was clean and beds were comfortable. Breakfast was extremely disappointing. Terrible "hot food" was inedible. We had cold cereals and yogurt instead which was very disappointing.
Stayed 1 night in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for your recent stay at our hotel. We apologize that you did not enjoy our breakfast. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very nice. Room was what we wanted and was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Mahendra

Liked: Cleanliness
Disliked: Property conditions & facilities
Old, furniture broken/torn. Needs new carpeting. Bath & facilities to be upgraded.
Stayed 3 nights in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

4/10 Poor

Mina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

2/10 Terrible

subhradip, norristown

Traveled with family and small children, Traveled with family
Disliked: Amenities
This was the worst experience till now. we booked this hotel because they promised they would provide a crib fir my 8 mo old son. As soon we reached the arrogant front desk guy wanted to charge me full amount without even checking whether i had a reservation. once that was resolved he said therd is no crib available and nothing shows on my reservation. he was so lazy that he did nog even pick up calls, even when i escalated to Hilton customer service,they couldn’t reach him either. instead when i came down to front desk, he was in on his phone not attending calls. as he did not care nor attempted to find one, we left after staying for one hour. i will never stay at this property again. hope this helps other parents with young child.
Stayed 1 night in Sep 2023
Response from JP on Sep 19, 2023
We thank you for your feedback. The hotel does not promise cribs. We have a limited amount of cribs and are based on availability.

10/10 Excellent

Marget

Stayed 2 nights in Aug 2023
Response from jp on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was excellent. The rooms were nicely sized and clean. I traveled with my family and I would highly recommend. Not to mention that breakfast options were excellent!!!
Stayed 2 nights in Aug 2023
Response from JP on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Monir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and 4 miles from beach. Hotel clean, staff friendly and helpful. Breakfast buffet great. Good location.
Stayed 1 night in Aug 2023
Response from jp on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Trinette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased customer.
Clean room, great breakfast. Quiet as well.
Stayed 1 night in Aug 2023
Response from jp on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

6/10 Okay

Joseph

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from jp on Aug 23, 2023
We thank you for your feedback and hope you enjoyed your stay.

6/10 Okay

Cheryl

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from JP on Aug 23, 2023
We thank you for your feedback and hope you enjoyed your stay.

2/10 Terrible

Alexander

Stayed 1 night in Aug 2023
Response from Theresa Perez on Sep 25, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We hope you will consider staying with us in the future.