Ratings based on 525 Verified Reviews

4.0 out of 5
75% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to River View Hospital

Posted Apr 17, 2017
Relaxing, elegant. I especially enjoy the complimentary coffee and muffins in the lobby each morning.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Charming and comfortable hotel

Posted Mar 1, 2017
Pros: Fantastic restaurant, love the coffee and muffins in the lobby in the morning. The room had lots of natural light and the pillows were great.
Cons: I would have liked in room coffee and maybe an extra blanket int he room.
Location: Count Basie theater is just a 10 minute walk
We stayed here to go to the theater, getting a pre show dinner was easy and the food was fantastic at the hotel restaurant. Check in and check out was a breeze, I love the historic feel of the building too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful Hotel with a Great Location

Posted Feb 27, 2017
Pros: The location on the river. Beautiful view of the river from the hotel restaurant.
I was only at the hotel for one night but I would go back again. Staff very nice. Room was quaint.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Lovely venue. Amazing restaurant. Room was very clean but very small with no view.
3 out of 5
by A verified traveler

room #204

Posted Feb 20, 2017
Small room No view- only messy roof and air conditioning units Toilet doesn't flush properly
5 out of 5
by Jane

This traveler left a rating score only Posted Jan 21, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
3 out of 5
by A verified traveler

Posted Dec 29, 2016
Cons: customer service
A Expedia reservation was treated as a second class reservation !
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice old style hotel

Posted Dec 26, 2016
Staff was great. The restaurant is fantastic. The view are nice.
1 out of 5
by A verified traveler

Come for food & bar. Stay somewhere else. Bad

Posted Dec 18, 2016 on Hotels
Room was horrific. Located in basement. Described on Hotels.com website at deluxe room. There was absolutely nothing deluxe or even modern about it. Room window was tiny window. Sill was about 4' off the floor which is ground level outside. Sliding window with a 2x4 to keep intruders out? Probably last updated in the 70's. Bathroom was cheap makeover with tub insert over old tub and fake tile surround. Water pressure in shower was so slow it took 5 minutes to get the shampoo out of your hair. Was told at check-in there would be coffee in lobby in AM. There was not. Snowed overnight and driveway and parking lot was still not plowed at 1 PM. Even the valet parking staff had water in their shoes from rain slush and snow you had to walk through. BTW - was told at check-in that since we booked via Expedia (Hotels.com) that she couldn't tell what we paid for room so perhaps this is why we got this level?