Ratings based on 140 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
I found the Residence Inn to be convenient, clean and safe. There were lots of amenities. Enjoyed my stay.
5 out of 5
by A verified traveler

Posted Nov 26, 2016 on Hotels
very nice hotel
1 out of 5
by A verified traveler from United States of America

Don't stay here.

Posted Nov 26, 2016
When I booked from Expedia it said the check out time is noon. On the day of check out the staff said it was 11:00. This of course made is check out late. did the staff inform me when I checked in? No. Anyway, we wanted to us the whirlpool and when we got to the pool area the whirlpool was closed. There was no sign but someone had put caution tape on the rails. Did the staff inform us? No. they also didn't tell us what time was breakfast when we checked in. We found the information on the fridge. One other bad thing is that we booked a two bedroom two bathroom and only one room was cleaned. Hotel staff only made the bed, replaced towels and took out garbage for one bedroom. I never had this bad experience when staying in a two bedroom. Both bedrooms and bathrooms should be clean. Oh yeah... We went don't stairs to get breakfast at 9:00 and the waffle mix was out but they never refilled it. Breakfast was lame. We ended up making our own breakfast on our last day. I've never given a hotel bad reviews but I felt this one deserved it. I wouldn't stay here again.
Comment from Hotel Management
Nov 29, 2016 by Jessica, Hotel Management
Dear Kay, I do apologize for the issues you experienced during your stay here. I will be sure to discuss the items you mentioned to our front desk staff, so that they might work on communicating these things to our guests. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Neptune.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 4, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Lovely room. Large and airy. Kitchen furnished nicely.
5 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Chris was fantastic! The entire staff was friendly and helpful! We will definitely stay here again!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 13, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Friendly staff, comfortable room, good breakfast.

Posted Sep 13, 2016
Check-in only took as long as it took to encode the key cards. Pool closed at 2200, but I didn't take my glasses and no one came to kick us out, so we ended up staying there until almost 2300. The EMS equipment laying on the table was a little disconcerting. Room was large and comfortable. Breakfast was very good. Check out was also very quick.
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE HOTEL CLOSE TO EVERYRHING

Posted Sep 12, 2016
Very modern clean hotel close to everything good breakfast buffet also will definetly be back