Ratings based on 280 Verified Reviews

3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Edmonton

Location made sense but a bit disappointing.

Posted Jan 9, 2017
Pros: It was close to the soccer fields.
It wasn't until we arrived in Red Deer that I found out that the soccer team had changed their hotel location - so I was booked at the Baywood when the team, and my daughter were not staying there. I tried to appeal to the Baywood for a cancellation but they would not agree to it using the reason that they were full and no longer could rent out the room. This was funny as they did offer me an upgrade (so a room was available) and when we could not get into our room (keys would not work after several tries) they provided us a different room (so they were not sold out) The room was clean but a bit old - the tv was small and the reception was very poor - very hard to see the picture. The room that we finally ended up in was right by the elevator so was incredibly noisy - although by 11 it did quiet down.
Comment from Hotel Management
Jan 16, 2017 by Halla Saleh, Hotel Management
Dear Donna, Thank you for taking the time to write this review. I am sorry to hear that your recent experience at our hotel was disappointing, and I apologies for all the inconvenience that it may have caused. We always try to accommodate guest's request as much as possible, but sometimes reservation conditions do not allow us to make a cancellation. Our hotel is currently under renovations, and while the courtyard area of the hotel has been updated, we still have some rooms that are in the process of being renewed. Once again, please accept our sincere apology. Although we, unfortunately, did not meet your expectations during your last stay I hope that you could give us another chance in the future so we can try our best to improve and deliver an outstanding service you truly deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

central location for us

Posted Dec 5, 2016
Pros: The location was convenient for us, we were attending an event in this area.
Cons: update the rooms
Location: Went to the Lockdown Escape rooms nearby
The hotel was clean and staff were friendly, the lady in the buffet area was very accommodating and helpful. The bed was comfortable but the bathtub was in rough shape. Need some updates. We have stayed here a number of times over the years and nothing has changed at all.
Comment from Hotel Management
Dec 7, 2016 by Halla Saleh, Front Desk Manager, Hotel Management
Dear Kim, Thank you for taking your time to give us feedback. It is so great to hear that our staff members are friendly and accommodating. Our hotel is currently under renovation, and all of the rooms will be updated soon. I hope you will consider our property again in a future.
4 out of 5
Recommended
for Everyone
by A verified traveler

well located older hotel.

Posted Nov 17, 2016
Cons: Coffee in the room was awful.
Quiet and comfortable. Good Value. A bit dated in parts but updated where it counts (new TV, bedding etc).
Comment from Hotel Management
Nov 24, 2016 by Halla Saleh, Front Desk Manager, Hotel Management
Dear Guest, Thank you for giving us your feedback. It is great to hear that you had a quite and comfortable stay. We are currently under renovation process, and all of the rooms will be updated soon. I hope that you will consider our property next time when you're travelling to our area again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2016
Have stayed here before and will again as its located centrally. Had some problems with check in as my name was wrong from expedia but expedia was quick to help.
Comment from Hotel Management
Dec 7, 2016 by Front Desk Manager, Hotel Management
Dear Guest, Thank you for taking your time to give us feedback. I would like to apologize for the delay at the front desk. We try our best, but unfortunately, thing like that happen sometimes. I really hope we will see you again soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Carbon, Alberta

Two Night Conference Stay

Posted Nov 15, 2016
Pros: The staff and free breakfast.
Cons: Would have liked a flat screen TV.
Location: Located on Gaetz Avenue so easy access to everything in Red Deer.
We were attending a conference at another hotel but booked a room at the Baymont Inn to save money. The stay was peaceful, comfortable, staff friendly & accommodating, with a hot breakfast included. But the thing that impressed me the most was when I attempted to login to the public computers in the lobby and went to the desk for assistance a man standing in front of the desk asked if I needed something. When I told him of my problem he went to the computers, crawled under the desk to jiggle wires, and didn't give up until he had the computer operational. A few moments later the desk clerk came over and asked me if everything was okay, telling me that the person who had just helped me was the owner of the hotel. No wonder that the staff are accommodating when they have leadership like that.
Comment from Hotel Management
Dec 8, 2016 by Front Desk Manager, Hotel Management
Dear Terry, Thank you for writing this fantastic review, it is so great to hear that you had a great experience at our hotel. The owners of the hotel are amazing people, and they always try their best to accommodate our guests. Therefore all of our staff have an excellent example to follow. We really hope to see you again in a future so that we can thank you in person for your kind words.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Comfortable Place To Stay

Posted Nov 14, 2016
Location: Located on the edge of downtown. Just a few blocks drive to shopping and restaurants.
Room was pretty good (bathtub drain stopper didn't work) and very clean. Hotel is comfortable but wish there was a dinning facility. The pool and courtyard very good.
Comment from Hotel Management
Nov 16, 2016 by Halla Saleh, Front Desk Manager, Hotel Management
Dear Jim, Thank you for complimenting our pool and courtyard area. It is always nice to hear that our guests are enjoying the hotel. We do have the on-site restaurant available to our guests. It is open from 6:30 a.m. to 9:00 p.m. Monday to Saturday and 6.30 a.m. to 2:00 p.m. on Sundays. We really appreciate your positive feedback and hope to see you soon.
3 out of 5
by A verified traveler from Canada

Very noisy A/C system

Posted Nov 12, 2016
Pros: Breakfast was OK
Cons: Check in and sound
Difficulty in checking in, over a vandalism deposit.
Comment from Hotel Management
Nov 16, 2016 by Halla Saleh, Front Desk Manager, Hotel Management
Dear William, Thank you for taking your time to share your recent experience during your stay at Baymont Inn and Suites. I am sad to hear that we did not meet your expectations. I really appreciate your feedback. Our team will be working on improving our customer service and hopefully, we will see you returning to our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Outlook, sk

Great family hotel, with bunk beds!

Posted Nov 7, 2016
Pros: Very family friendly and quiet
Cons: Continental breakfast didn't have as many options as other hotels
Location: Location was good for what we did in town. Nice and close to sports hall of fame!
The room was a tad small for a family of four but was set up perfectly with the space that was there. The kids had their own "room" with bunk beds. We were nice and close to the pool and since it's salt water no chlorine smell!
Comment from Hotel Management
Nov 16, 2016 by Halla Saleh, Front Desk Manager, Hotel Management
Dear Danni, Thank you for your kind words regarding the pool and its location. It is nice to hear that your family have enjoyed their stay at Baymont Inn and Suites. I am sorry to hear that our complimentary breakfast did not meet your expectations. We are currently working on improving it. Thank you for taking your time to write this feedback, it will help us to improve. I hope we will see you and your family soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

A good place for a team

Posted Nov 7, 2016
We travelled with a U10 and U12 soccer team and the girls had a great time. Good breakfast which was included and a fun little pool that was very well used at the end of the day. Nice central location across the street from a grocery store was useful as well. Staff very pleasant and willing to help out if needed. No issues at all there. Pool is in a courtyard surrounded by rooms so if you want to be asleep before 10pm, choose a room that does not face pool.
Comment from Hotel Management
Nov 16, 2016 by Halla Saleh, Front Desk Manager, Hotel Management
Dear Beth, I would like to thank you for your time to write this fantastic review; it is so great to hear that these soccer teams have enjoyed their stay at our hotel. We are very happy to hear that all of you had fun at the pool and enjoyed our complimentary breakfast. Thank you for staying at Baymont Inn and Suites. We hope that you will consider us during your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Posted Nov 5, 2016
I left my IPad in the room and when I got home that's when I realized I left it behind, the hotel staff found it and turned it in to the front desk and I had a friend pick it up for me. The room itself was good but the heater/air conditioner was so loud it was impossible to get a good nights sleep.
Comment from Hotel Management
Nov 16, 2016 by Halla Saleh, Front Desk Manager, Hotel Management
Dear Cyn Lilly, Thank you for staying at Baymont Inn and Suites and writing this review. Your feedback is critical to us. I would like to apologise for the inconvenience that air conditioning system has caused. I hope you will give us another chance so we can make sure your stay is pleasant and comfortable.