Posted Jul 3, 2016 on Hotels
Booked a non smoking room but can still smell tabacco/ cigar smoke especially in the bathroom, room is too hot (air conditioner did not worked- releasing hot air at the back of the small unit beside the bed) at first the personnel didn't believed us that the room was too hot, tried to fix the air conditioner at first but was good enough to transfer us to a different room after husband insisted for a transfer.
Comment from Hotel Management
Jul 7, 2016 by affz, Hotel Management
Thank you for taking the time to let us know about your recent visit.
We apologize for the inconvenience. I am hoping to get an opportunity to speak with your regarding you stay. I appreciate your feedback as it help us to improve our service.
We hope you will give us another chance.