Ratings based on 244 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 27, 2018
4 out of 5
Recommended
for Everyone
by A verified traveler

enjoyed our stay

Posted May 17, 2018
nice staff and room was comfortable; would recommended staying here
Comment from Hotel Management
May 22, 2018 by Lisha, Hotel Management
Dear Guest Thank you for your feedback. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had a wonderful experience whilst staying with us. It is our pleasure to take care of you. Regards Lisha E General Manager
3 out of 5
by A verified traveler from Calgary

Posted May 8, 2018
Bed I slept in was dated ie sagging mattress
Comment from Hotel Management
May 15, 2018 by Lisha, Hotel Management
Dear Goldenlab We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services and rest assured that these issues will be looked into. We appreciate your valuable feedback and we certainly hope that you will give us another opportunity to serve you better and re-build and re-instate your trust and confidence with your brand particularly our property. Sincerely Lisha E General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Lacombe

Good value, nice rooms

Posted Apr 16, 2018
We stayed in a king room with our little baby for our anniversary. The room was very pleasant, with up to date decor, a few comfy chairs to lounge in and spacious. The staff even let us check in quite early to let the little one have a nap. We faced the pool, which was nice for the fact that we could tell when it was empty and we could go for a quiet dip. The downside was that we stayed on a Saturday night and the pool was busy and noisy. It made it a little annoying while watching a movie, but not a deal breaker. Thankfully the pool closes at 10pm. The breakfast was ok, nothing special, but it adds to the value of this hotel. Overall I would recommend this hotel as the nice rooms is really what makes the biggest difference.
Comment from Hotel Management
Apr 18, 2018 by Lisha, Hotel Management
Dear Anthony Thank you very much for taking the time to share your experience. It is always a great pleasure to read feedback such as yours and we are thrilled to hear that you enjoyed your time with us. We very much look forward to having you with us again in the near future. Yours sincerely, Lisha E General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2018
Friendly front desk staff. Room was clean, and breakfast was good
Comment from Hotel Management
Apr 13, 2018 by Lisha, Hotel Management
Dear Guest Thank you for choosing Holiday Inn Express, Red Deer and for staying with us! Let me just say it was a pleasure and very rewarding to read your kind words about your experience with us. We look forward to having the chance to welcome you back in the near future. Sincerely, Lisha E Gneral Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2018
Friendly and helpful staff, clean rooms and great breakfast
Comment from Hotel Management
Apr 13, 2018 by Lisha, Hotel Management
Dear Guest Thank you for choosing Holiday Inn Express, Red Deer and for staying with us! Let me just say it was a pleasure and very rewarding to read your kind words about your experience with us. We look forward to having the chance to welcome you back in the near future. Sincerely, Lisha E General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 10, 2018
Great place to stay after a concert at Bo’s! Comfortable and convenient.
Comment from Hotel Management
Jun 5, 2018 by Lisha, Hotel Management
Dear Guest Thank you for choosing Holiday Inn Express, Red Deer and for staying with us! Let me just say it was a pleasure and very rewarding to read your kind words about your experience with us. We look forward to having the chance to welcome you back in the near future. Sincerely, Lisha E General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Coaldale, AB.

Nice, clean motel.

Posted Mar 31, 2018
The motel was very nice. Staff were great. Facility was very clean. The people in the room above us were a little noisy through the night. Other than that we had a very good evening.
Comment from Hotel Management
Apr 2, 2018 by Jay, Hotel Management
Thank you, Paula, for taking the time to review your stay at our hotel in Red Deer. We are very pleased to hear that you received great customer service and found our facilities to be very clean. We regret to hear that the people above you were noisy and hope to prevent this next time you stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
Cons: Confusing hotel curtains
Hotel staff were pleasant and helpful, everything was clean and quiet and within close distance to stores and restaurants.
Comment from Hotel Management
Mar 15, 2018 by Jay, Hotel Management
Thank you for taking the time to review your stay with us. We are very happy that you received excellent customer service and found our location to be convenient for your travels. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sherwood Park

Good Mid Level Hotel

Posted Mar 14, 2018
Pros: Location and price
Attended a conference in the area. Room was satisfactory and clean. Bed was very comfortable, staff was very friendly and helpful.
Comment from Hotel Management
Jun 5, 2018 by Jay, Hotel Management
Thank you, Ed, for taking the time to review your stay with us. We are very happy that you found the hotel to be comfortable and you received excellent customer service. We thank you for choosing Holiday Inn Express in Red Deer.