Ratings based on 337 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary AB

Very nice hotel & clean Nice staff

Posted Sep 10, 2017
Our room was spacious & clean. We had a nice view of the city from the 11th floor The beds were very comfortable I would stay here again for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Ab

Nice hotel, centrally located.

Posted Aug 21, 2017
Room was clean and comfortable. Staff were very accommodating and the restaurant's food was excellent!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location to easy walking distance to park

Posted Aug 21, 2017
Pros: Cleanliness.
Cons: Parking: phoned ahead at 10:00 & requested the car to be out front for 11:15am, didn't show up until 12:30pm.
This is a great hotel. Staff are very friendly and helpful. Airy and spacious rooms. Very quiet: although there were many events at the hotel that evening didn't hear other guests traipsing to their rooms at all hours. Nice and relaxing. Well stocked snacks.
4 out of 5
by A verified traveler from medicine hat

Booked my employees

Posted Aug 20, 2017
I booked the room for my 2 employees they only checked in after midnight. I was then told they could not stay without a credit card even though the room was paid for through expedia. After getting up at 1am and faxing authorization forms they were aloud to stay the 8 hours of sleep. I will use a different hotel next time through red deer. This is why we book the rooms early. Total inconvenience that late at night
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent for the price and easy access to all servic

Posted Aug 18, 2017
Cons: Vacuuming of halls and elavators would be a nice touch. Looked liked they hadn't been done in days
Comfortable but the ac is way tto loud. Kept waking us up each time it turn on.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Clean hotel, good service and friendly staff. The food was good, and lounge specials were great. This hotel had everything we needed for our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sylvan Lake

A night out

Posted Jul 3, 2017
We decided to book a hotel in red deer even tho we are from Sylvan Lake to attend a date night at the heritage ranch. The Sheraton was the perfect location for this and what a wonderful stay right from check in to the spacious comfortable room. I would highly recommend this hotel
Comment from Hotel Management
Jul 4, 2017 by Dee-Anna R, Hotel Management
We are very happy to hear you enjoyed your stay with us! The heritage ranch is an absolutely beautiful place and we are so glad we could be part of your special evening.
2 out of 5
Recommended
for Everyone
by A verified traveler from red deer

Posted Jun 27, 2017
When we arrived we called maintenance a to "fix" air conditioning, they were quick and thought they fixed it when we arrived back it was still hot in the room so we called again. We then left and went out for the evening. When returning we found a note on the door saying it couldn't be fixed so we need to call front desk for new room. Totally fine thank you for being ready. However the problem I had was that I had to walk down to the lobby to get a new room key and back up to move all our own luggage up two floors. I would've expected them to at least accommodate by sending someone to help with luggage or delivering a key up to us at least!!
Comment from Hotel Management
Jul 4, 2017 by Dee-Anna R, Hotel Management
Thank you for taking the time to share your experience. I am very sorry for the heating and cooling being inoperable and you are correct I expect more in regards to the service we can offer. For this I apologize and do hope that you will stay with us again.
4 out of 5
by Debra L

easy access

Posted Jun 4, 2017 on Hotels
Stayed here for an overnight business trip. This is an old hotel but has been updated. Elevators require a room key to operate so it seems fairly secure. I found it quiet and comfortable. There is a nice restaurant and separate lounge, a beauty salon and women's dress shop in the hotel. Nice pool area and plenty of parking. There are a couple of bars that can be a bit rowdy on the weekends.
Comment from Hotel Management
Jul 4, 2017 by Dee Anna, Hotel Management
Thank you for taking the time to share your experience with us. We are happy to hear you were able to enjoy many of the amenities our hotel has to offer during your stay. We hope to see you again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to hospital and eye clinics

Posted May 18, 2017
Pros: Good restaurants and good parking
Cons: room was by elevator so was noticeable .
Very informative and helpful staff. Good restaurants and shopping. Pool area looked nice.
Comment from Hotel Management
May 18, 2017 by Dee-Anna , Hotel Management
Thank you for your feedback! We appreciate all of our guests are pleased to hear you enjoyed your most recent stay. We look forward to seeing you next time you are in Red Deer.