Does not compare to Sheraton Standards
Posted Nov 30, 2016
Upon checking into the hotel the front desk clerk immediately tried to change the room that I had intentionally booked and was very surprised when I said I would like to keep the room I had booked. The room itself was not as clean as I had previously become accustomed to with the Sheraton Chain. Anything that was chrome was either full of finger prints and dust or was covered in water spots and hairspray.
The lounge staff was very friendly. I ordered a steak for dinner and was very surprised to find out it was so tuff I could not chew it. I was very disappointed as I always look forward to my meals out when staying at the Sheraton. I decided on my second night there thatI would again try the steak but in the restaurant this time. I was amazed once again that it was inedible. I this time very nicely told the waitress that it was extremely tuff and therefore I could not eat it. She really didn't care and asked me if that was all and brought me my check!!!! I was astounded. How rude.
After this fiasco I tried to get back into my room, the key didn't work so to the front desk I went. The front desk attendant harshly told me to keep the key away from my cell phone. he reprogrammed the key but was not happy about it.
I can truly say this was completely unexpected from the Sheraton as I have always booked my stays with them because of the amazing service, cleanliness, and dedication to details they pride themselves in. I will not ever stay at the Sheraton in Red Deer.
Comment from Hotel Management
Dec 3, 2016 by Dee-Anna Rebryna, Rooms Division Manager, Hotel Management
Ms Stacie. Thank you for taking the time to share your most recent experience with our hotel. We do take our guest comments very seriously and I am very sorry for the lack of attention in the service, guestroom and food & beverage you received. This is definitely not up to the standard we expect at the hotel and your concerns will be shared with our team at the hotel. My most sincere apologies for the opinion this left upon you however I do hope that in the future you will consider staying with us so we can redeem ourselves.