Ratings based on 312 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Cons: Restaurant buffet was below standard. Over cooked and poorly served.
The facility was clean and comfortable. However, the restaurant was less than appealing: poor service and overcooked buffet.
Comment from Hotel Management
Mar 25, 2017 by Dee-Anna Rebryna, Rooms Division Manager, Hotel Management
Thank you for providing us with feedback on your most recent stay with the Sheraton Red Deer. My apologies that you did not enjoy our restaurant. Be assured I will be sharing your comments with our Food & Beverage team as they continually are changing menu items and coaching associates in the service our guests receive. We do hope you will visit us again next time you are in Red Deer.
3 out of 5
by A verified traveler

An average hotel and a bit overpriced

Posted Feb 28, 2017
For the amount of money I ended up paying, I expected more. The room was tiny...one of the smallest rooms I've ever stayed in
Comment from Hotel Management
Mar 2, 2017 by Dee-Anna, Rooms Division Manager, Hotel Management
Thank you for providing feedback on your recent stay with us. My apologies that the room size was not up to your satisfaction. We do have a variety of room types to choose from and any of our guest service agents would be pleased to show them to you at your convenience. We hope to have the opportunity in the future when your travels bring you to Red Deer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay .

Posted Feb 27, 2017
Great place to stay in Red Deer , very nice location , friendly staff .
Comment from Hotel Management
Mar 1, 2017 by Dee-Anna, Rooms Division Manager, Hotel Management
Thank you for your kind review. We are pleased you enjoyed your stay at the hotel and welcome you back next time your travels bring you to Red Deer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Bar

Posted Feb 21, 2017
Very helpful staff at the front desk. Fixed my reservation with no problems. Rooms very comfortable. Clean and spacious
Comment from Hotel Management
Feb 24, 2017 by Dee-Anna, Rooms Division Manager, Hotel Management
Thank you for taking the time to share you feedback on your most recent stay at the Sheraton Red Deer. I am pleased to hear you enjoyed your stay and will make sure to share this feedback with the associates at the hotel. We look forward to welcoming you back next time your travels bring you in this direction.
1 out of 5
by A verified traveler

Junk hick town hotel

Posted Dec 18, 2016 on Hotels
Hotel renovated but rooms not updated in the right areas: bathroom disgusting and old. Power in room tripped multiple times while trying to iron a shirt. We paid for a suite with a separate bedroom, the bedroom had no heat source so when the door was closed the room would freeze. Customer service very poor, I would avoid this place like the plague!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relax in Red Deer

Posted Dec 17, 2016
Joel at the front desk, and Kay in the Club Lounge were fantastic hosts! All staff encountered were friendly, and reaponsive. Great location and great experience. I will be back.
Comment from Hotel Management
Dec 17, 2016 by Dee-Anna, Rooms Division Manager, Hotel Management
Thank you for your feedback and kind words regarding our associates. This will be passed along to both Joel and Kay. We look forward to welcoming you back to the Sheraton next time you are in Red Deer.
2 out of 5
by A verified traveler from Sherwood Park AB

Does not compare to Sheraton Standards

Posted Nov 30, 2016
Pros: The Salon And Spa
Cons: Overall Attitude and cleanliness
Upon checking into the hotel the front desk clerk immediately tried to change the room that I had intentionally booked and was very surprised when I said I would like to keep the room I had booked. The room itself was not as clean as I had previously become accustomed to with the Sheraton Chain. Anything that was chrome was either full of finger prints and dust or was covered in water spots and hairspray. The lounge staff was very friendly. I ordered a steak for dinner and was very surprised to find out it was so tuff I could not chew it. I was very disappointed as I always look forward to my meals out when staying at the Sheraton. I decided on my second night there thatI would again try the steak but in the restaurant this time. I was amazed once again that it was inedible. I this time very nicely told the waitress that it was extremely tuff and therefore I could not eat it. She really didn't care and asked me if that was all and brought me my check!!!! I was astounded. How rude. After this fiasco I tried to get back into my room, the key didn't work so to the front desk I went. The front desk attendant harshly told me to keep the key away from my cell phone. he reprogrammed the key but was not happy about it. I can truly say this was completely unexpected from the Sheraton as I have always booked my stays with them because of the amazing service, cleanliness, and dedication to details they pride themselves in. I will not ever stay at the Sheraton in Red Deer.
Comment from Hotel Management
Dec 3, 2016 by Dee-Anna Rebryna, Rooms Division Manager, Hotel Management
Ms Stacie. Thank you for taking the time to share your most recent experience with our hotel. We do take our guest comments very seriously and I am very sorry for the lack of attention in the service, guestroom and food & beverage you received. This is definitely not up to the standard we expect at the hotel and your concerns will be shared with our team at the hotel. My most sincere apologies for the opinion this left upon you however I do hope that in the future you will consider staying with us so we can redeem ourselves.
3 out of 5
by A verified traveler from Edmonton

It's not a 4 star

Posted Nov 24, 2016
Our room was not at all like they show on the website. It was super small but the king bed was comfy. Bathroom had zero counter space and the heater sounded like a very loud hair dryer which would come in every 8-10 minutes. Not at all worth the 4 star price. I am dissapointed this time around. The pub was nice however and had good food.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 23, 2016 on Hotels
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 21, 2016
Pros: The beds are very comfortable. Rooms are very clean.
Check was so easy and the staff were very friendly.