Ratings based on 382 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
for Familiesby A verified traveler from Newcastle
No proper noise insulation in place.Posted Jul 6, 2017
Pros: Staff on duty was friendly and very helpful.
Cons: Noise insulation made better.
Location: Good location. Could improve satnav location as the current on takes you to a hotel nearby.
Was served by a lady on day shift, very pleasant, friendly and professional. Apart from that .............
for Everyoneby A verified traveler
Posted Jun 29, 2017
Staff been helpful expidia customer service was nice and the hotel staff was nice helpful
by A verified traveler from New Jersey, USA
Nice high level hostel, but not in London.Posted May 20, 2017 on Orbitz
I booked this hotel expecting it to be close to London. The hotel itself is a clean, quiet hotel room with a private bed as well as a bathroom. Unfortunately, the hotel is 35 minutes from anywhere I'd consider London. The city of ilford is quaint and friendly, but I spent so much money on cabs to locations that I would not recommend his hotel, solely because of the location. The staff and hotel were quality. So the 3/5 has nothing to do with them. Just realize if you're coming to London for sightseeing, the travel time and bills will pile up since it is quite far from civilization.
Hardly "boutique"Posted May 13, 2017 on Hotels
Nice enough hotel made up from one large house & several anex rooms outside. Strange shared kitchenette outside my room. Small but bright and clean buffet breakfast area, serviced by the usual east European staff. I would hardly call it boutique but modern enough and clean although the mattress was uncomfortable.
Great hotelPosted Apr 24, 2017 on Hotels
Great clean friendly place to stay
Posted Apr 13, 2017 on Hotels
for Everyoneby A verified traveler from P
Not the best neighborhood, but staff and breakfastPosted Apr 1, 2017
Not the best neighborhood, but staff and breakfast Took care of that. Near to train station/ public trans. 2 min away
rude staff fort know to get in even when pre-bookePosted Mar 31, 2017 on Hotels
As stated a jobsworth refused us the previous booked hotel room he was rude trI'd to keep the driving licence id until we left we refused he refused access so when else where
Not recommendedPosted Mar 21, 2017 on Hotels
We phoned to say we were running late and on arrival they said room was not available due to electrical fault. We believe they had double let our room out thinking we would not arrive
Nice stayPosted Mar 19, 2017 on Hotels
Didn't expect such a good condition for that prize, coffee/tea with milk and sugar for use in room, free of charge tv and wifi, tasty complimentary breakfast. I will come back for sure!