Exterior
Check availability

Reviews of Holiday Inn Express London - Newbury Park, an IHG Hotel

3 out of 5
Holiday Inn Express London - Newbury Park, an IHG Hotel
713 Eastern Avenue, Ilford, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 196 out of 577 reviews" "
Rating 8 - Good. 260 out of 577 reviews" "
Rating 6 - Okay. 80 out of 577 reviews" "
Rating 4 - Poor. 27 out of 577 reviews" "
Rating 2 - Terrible. 14 out of 577 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

J C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Joel

Stayed 1 night in Sep 2021
Response from Joseph on Sep 21, 2021
Thank you for your top rating of 10/10, we love it!! Looking forward to welcome you back again in the future. Joseph GM

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Aug 2021
Response from Joseph on Sep 2, 2021
Thank you for your kind words, greatly appreciated. Looking forward to your next visit to our Express. Stay safe, Joseph General Manager

6/10 Okay

Kunal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2021
Response from Joseph on Aug 19, 2021
Thank you for your recent feedback, greatly appreciated. Stay safe, The Express Team

2/10 Terrible

Hema

Stayed 4 nights in Jul 2021

6/10 Okay

John

Stayed 2 nights in Jul 2021

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chain hotel on busy dual carriageway
chain hotel on busy dual carriageway
Stayed 4 nights in Jun 2021
Response from Joseph on Jun 21, 2021
Thank you for your recent feedback, greatly appreciated. Hope to welcome you back again real soon. Stay safe, Joseph General Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Joseph on Jun 14, 2021
Thank you for your feedback and supporting our team with the top score of 10/10, we love it!! Looking forward to welcoming you back again soon to our Express Hotel. Stay safe, Joseph General Manager

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jun 2021
Response from Joseph on Jun 8, 2021
Thank you for your recent feedback and supporting our team with a great score of 8/10, much apprecietd. Stay safe, Joseph General Manager

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Clean, basic hotel for a 1-night stopover with minimum fuss. Special provisions during covid (e.g. assisted buffet),. Main issue is that it is on a busy dual carriageway and we had to drive 4-5 times in the opposite direction to which we wanted to drive, which meant on exiting the hotel, we had to drive a couple of miles the "wrong way", before we could do a U-turn to go towards central London. This in traffic added at least 20 minutes to each time we needed to "pop out". So make sure that wherever you're going from the hotel, it's in the direction of the road, especially if you have to make several trips, say shopping, etc.
Stayed 1 night in May 2021
Response from Joseph on Jun 1, 2021
Thank you for your feedback, greatly appreciated. Due to the road layout of the A12 it is as you describe and I would also advise to add additional time, also due to the traffic volume at certain times of the day. Thanks again for your observation. Stay safe, Joseph General Manager

6/10 Okay

Amarjeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but some tv channels did not work
Stayed 1 night in May 2021
Response from Joseph on Jun 1, 2021
Thank you for your recent feedback, greatly appreciated. We will have a look at the situation with the TV channels and get that sorted. Stay safe, Joseph General Manager

10/10 Excellent

Dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for London area
Nice clean room and friendly staff
Stayed 1 night in May 2021
Response from Joseph on May 21, 2021
Thank you for your kind words and supporting our team with the top feedback score of 10/10, we love it!! Looking forward to welcoming you back again soon @ the Holiday Inn Express London Newbury Park. Stay safe, Joseph General Manager

8/10 Good

Wahib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Joseph on Mar 2, 2021
Dear Wahib Thank you for supporting our team with a feedback score of 8/10, greatly appreciated. Stay safe, Joseph General Manager

8/10 Good

Manjit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Joseph on Nov 12, 2020
Thank you for staying at our Holiday Inn Express and rewarding our team with a great score of 8/10, greatly appreciated. Stay safe and keep well. Joseph General Manager

10/10 Excellent

kashif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Joseph on Oct 27, 2020
Dear Kashif Thank you for the great feedback score of 10/10, we love it!! Looking forward to welcoming you back again soon. Stay safe & keep well. Joseph General Manager

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Joseph on Oct 20, 2020
Thank you for rewarding our team with the top feedback score of 10/10, we love it!! Stay safe and keep well. All the Best Joseph General Manager

10/10 Excellent

Katy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very clean and the staff were friendly too.
Stayed 1 night in Oct 2020
Response from Joseph on Oct 13, 2020
Dear Katy Thank you for your kind comments and awarding our team the top score of 10/10, we love it!! Looking forward to welcoming you back again soon. Stay safe, all the Best Joseph General Manager

8/10 Good

Solomon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 1 night in Oct 2020
Response from Joseph on Oct 10, 2020
Thank you for your feedback score of 8/10, greatly appreciated. Hope to be able to welcome you back again in the near future. Stay safe, keep well. Joseph GM

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Joseph on Sep 29, 2020
Thank you for choosing to stay at our Holiday Inn Express and rewarding our team the top score of 10/10, we love it! Hope to welcome you back again real soon. Stay safe. Joseph General Manager

10/10 Excellent

NICKHATER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Joseph on Sep 12, 2020
Thank you for your great feedback score of 10/10, we love it. Hope to be able to welcome you back again in the near future. Stay safe and well. Joseph General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
London Skyline View from Room
Stayed 6 nights in Jul 2020

10/10 Excellent

Arvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Joseph on Aug 5, 2020
Dear Arvin Thank you for rewarding us with the top feedback score of 10/10, we love it!! Stay safe & well. Joseph General Manager

10/10 Excellent

Chris

Stayed 4 nights in Jul 2020
Response from Joseph on Aug 5, 2020
Dear Chris Thank you for supporting our team with the top score of 10/10, we love it! Hope to welcome you back again soon. Stay safe & well. Joseph General Manager

4/10 Poor

Trudy

Stayed 2 nights in Jul 2020
Response from Joseph on Aug 5, 2020
Thank you for your recent feedback, much appreciated. Stay safe & well. Joseph GM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff make you feel dextremely welcome.
Stayed 1 night in Mar 2020
Response from Joseph on Mar 13, 2020
Thank you for your amazing comments and awarding our team the top score of 5/5, we love it! Looking forward to welcoming you back on your next trip. Kind Regards Joseph GM

8/10 Good

Mornay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Friendly Staff and Amazing Breakfast Select
I did not expect less of this hotel, but what did surprise me was the friendly and curtious staff who greeted me with a smile, had a real conversation which made me feel home away from home. Breakfast was so tasty and hud such a wide selection. Thank you Holiday Inn for making my stay memorable
Breakfast Buffet
Breakfast Buffet
Breakfast Buffet
Stayed 1 night in Mar 2020
Response from Joseph on Mar 8, 2020
Thank you for the great feedback and rewarding our team a score of 8/10, much appreciated! Hope to welcome you back again in the near future. Kind Regards Joseph General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Joseph on Mar 3, 2020
Thank you for staying at our Holiday Inn Express and rewarding our team with the top feedback score of 5/5, we love it! All the Best Joseph GM

10/10 Excellent

Tamanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely clean room receptionist was lovely
Stayed 1 night in Feb 2020
Response from Joseph on Feb 21, 2020
Thank you for your kind comments and rewarding us with the top score of 10/10, we love it! All the Best Joseph GM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Joseph on Feb 16, 2020
Thank you for rewarding our team with a solid score of 9/10, we love it! Looking forward to your next visit to our Holiday Inn Express. All the Best Joseph GM

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends get together
Stay was good for the price can not complain about much except had to keep asking for extra milk but it was always available. staff very very nice and helpful
Stayed 2 nights in Feb 2020
Response from Joseph on Feb 13, 2020
Dear Carol Thank you for your kind words and rewarding us with the top score of 10/10, we love it! All the Best Joseph GM

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Joseph on Feb 12, 2020
Thank you for supporting our team in rewarding us with a 5 star rating, we love it! Hope to welcome you back again in the near future. Kind Regards Joseph GM

6/10 Okay

JonB, York

Business traveler
Liked: Cleanliness, staff & service
This is a solid choice. The hotel is clean, has the facilities you expect at the price and friendly staff. I found the breakfast OK, if a little lacklustre, (rubbery scrambled eggs from sitting in the hot tray too long). Location is excellent for the Central Line, being a three-minute walk from Newbury Park tube station.
Stayed 1 night in Feb 2020
Response from Joseph on Feb 10, 2020
Thank you for your feedback, greatly appreciated. Hope to welcome you back again in the near future. All the Best Joseph GM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Joseph on Feb 4, 2020
Thank you for your top score of 5/5, we love it? All the Best Joseph GM

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019
Response from Joseph on Jan 31, 2020
Thank you for your recent feedback score of 4/5, greatly appreciated. Hope to welcome you back again soon. All the Best Joseph GM

10/10 Excellent

Andrea, Ireland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with nice comfortable rooms and a lovely breakfast buffet.
Stayed 1 night in Jan 2020
Response from Joseph on Jan 26, 2020
Thank you for your kind comments and giving us the top score of 5/5, we love it! All the Best Joseph GM

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good stay + secure car park
Stayed 1 night in Jan 2020
Response from Joseph on Jan 14, 2020
Thank you for your kind comments and supporting the team with a feedback score of 8/10, greatly appreciated. All the Best Joseph GM

8/10 Good

Abid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn great stay
Fantastic service and cheap parking £5 per day which was great and great breakfast :-)
Stayed 2 nights in Dec 2019
Response from Joseph on Dec 30, 2019
Thank you for your kind comments and rewarding us with a solid score of 8/10, greatly appreciated. Wishing you a Happy New Year. Best Regards Joseph GM

10/10 Excellent

Eunice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great as usual. Anytime we travel to London ( from the U.S), Holiday Inn, Newbury Park has been our London address and that’s true only place friends and family, will come looking for us. We normally stay for two weeks. Our grandkids live the sumptuous breakfast. Also very close to the train station. We live Holiday Inn- Newbury Park
Stayed 1 night in Oct 2019
Response from Joseph on Dec 27, 2019
Dear Eunice Thank you for the amazing feedback and your repeat business, we love it! Wishing you a relaxing Festive Season with friends and family. Kind Regards Joseph GM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly services and the cleanliness. I didn't like the idea that parking was not free.
Stayed 1 night in Dec 2019
Response from Joseph on Dec 19, 2019
Thank you for your feedback and supporting the team with a score of 4/5, greatly appreciated. Hoping you will have a relaxing Festive Season with friends and family. All the Best Joseph GM

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room smelt of smoke, but other than that it was a nice stay.
Stayed 1 night in Dec 2019
Response from Joseph on Dec 18, 2019
Thank you for your feedback score of 4/5, greatly appreciated. My apology for the smell of smoke in the room, which should not happen as we are a non smoking hotel. Thanks for letting me know. All the Best Joseph GM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Joseph on Dec 9, 2019
Thank you for staying with us and supporting the team with a score of 4/5, greatly appreciated. All the Best Joseph GM

8/10 Good

Hayley

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Joseph on Nov 20, 2019
Thank you for staying with us and supporting the team with a score of 8/10, greatly appreciated. Best Regards Joseph GM

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Heating was not working in room than in middle of night they moved to different room in which bathroom ventilation was not working.
Stayed 1 night in Nov 2019
Response from Joseph on Nov 18, 2019
Thank you for your feedback, greatly appreciated. Apology for the heating issue which we now have been able to rectify. The bathroom ventilation is switched off during the night due to the noise and re-starts after 6am. Best Regards Joseph GM

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clean, breakfast options for people who dont eat pork is limited,
Stayed 2 nights in Nov 2019
Response from Joseph on Nov 18, 2019
Thank you for you feedback and suggestion, greatly appreciated. All the Best Joseph GM

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Joseph on Nov 18, 2019
Thank you for the top rating of 5/5, we love it. Best Regards Joseph GM

10/10 Excellent

Godwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place.
For travellers and those who needs to be in this part of London, it is a perfect place. I cant fault it for its location.
Stayed 1 night in Oct 2019
Response from Joseph on Nov 6, 2019
Thank you for your kind comments ans rewarding us with the top score of 10/10, we love it. Best Regards Joseph GM

10/10 Excellent

Melvyne, Ipswich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked almost everything although we felt the choice at breakfast could have been a wider and more varied menu. Otherwise all was fine, but only scrambled eggs? With regard to things we did not like, there was nothing. Front office reception, lovely ladies. A particular mention to
Stayed 2 nights in Oct 2019
Response from Joseph on Oct 29, 2019
Thank you for your comments and rewarding us with the top score of 5/5, we love it. Being an Express brand we are limited to the choices offered for the free hot breakfast. Thanks again for your support. Kind Regards Joseph GM

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Beds need replacing, there were no instructions on how to open the sofa bed. The rooms are not very well lit.
Stayed 1 night in Oct 2019
Response from Joseph on Oct 27, 2019
Thank you for your feedback, much appreciated. Just to explain the situation with the sofa bed - housekeeping will set up the sofa bed once required at reservation stage or on check in. We do not expect our guests to do so. Sincerely Joseph GM