Ratings based on 362 Verified Reviews

4.0 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from from Toronto

General

Posted Sep 17, 2017
Pros: Hotel staff were friendly and professional, clean and breakfast was OK.
Cons: WiFi and hotel access cards requires improvement. We changed access cards many times during the stay as they didn't work after few swipes, especially.
Location: No complaints about the location. Shops, gas station, few restaurants and MacDonald in walking distance
WiFi was terrible - had to reset with new ID and PS many times. Access card didn't work well at the room door and elevators - had to change cards many times. headboard light didn't work, reported but not fixed during the entire stay.
Comment from Hotel Management
Sep 20, 2017 by Lucia , Hotel Management
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - NEWBURY PARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us. Lucia Prusakova Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel close to the Underground and shops.

Posted Aug 24, 2017
Nice clean rooms that are a good size for London. Also have a good breakfast and very cordial and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Near to tube

Posted Jul 11, 2017
Pros: Near to tube
Cons: Free Car Parking, you are already paying enough. Staff service at breakfast, the lady did not appear to understand ENGLISH
Location: Nothing to do near by,
Ok for a short stay, no room at breakfast, No trays to take to your room.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY,FL,GA

Hotel close to bus stations and tube station

Posted Jul 9, 2017
Pros: I like that it was clean and had no hotel smell, and access to all public transportation and food
Cons: The furniture in the lobby need to be upgraded or cover with new upholstering and add some foam to the sofa bed in the room
Location: There shopping walking distance and trains and buses to wherever you need to go.
The hotel was very clean- free of any smell- just clean. breakfast was ok Staff was courteous and helpful all the time. It was a pleasant stay.
5 out of 5
by Kenneth

Posted Jun 27, 2017 on Hotels
Excelent stay.very good breakfasr and value for money.spotlessly clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Convenient, close to the bus and subway. Friendly

Posted Jun 25, 2017
Great customer service. Nice food. WiFi slow. Comfortable and clean.
2 out of 5
by mark

A bed only

Posted Jun 5, 2017 on Hotels
This hotel has nothing around it and no where to eat , the hotel does a burger only menu , but they are microwave burgers , want be returning .
4 out of 5
by Iman

Posted May 24, 2017 on Hotels
Good location walking distance from the tube station, and close to restaurants and other shops
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Good Hotel

Posted May 19, 2017
Good hotel, cheap parking. Staff where friendly. The room was clean and had everything I needed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted May 14, 2017 on Ebookers
Cons: The AC in the room didn't seem to be working
Hotel is fairly modern and convenient to travel any place locally on into London city by underground. Good number of places to eat and shop withing locality.