Expected more from a place with spa in their name
Posted Dec 14, 2016
I was going from Sacramento to medford and it was late at night, I had been traveling from paris so already a long day. All I wanted was nice soaking tub or even just a shower worthy of the name spa and a comfy warm bed. The shower was run of the mill water saver, the bed sheets were like sandpaper (clearly very old) and the room was cold. I turned up the thermostat and it got warm but overnight it reset itself so by am it was cold again.
Comment from Hotel Management
Dec 19, 2016 by Justin , Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.