Ratings based on 814 Verified Reviews

2.8 out of 5
49% of guests recommend
3.1 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 15, 2018
First room unacceptable due to poor bathroom maintenance
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2018
3 out of 5
by A verified traveler

Just okay

Posted Jun 7, 2018
I had emailed the hotel about a ground floor room however they indicated they had no such email and put us on the 2nd floor. My 85 year old mother was with me and cannot do the stairs so I told them I was going to have to look for another hotel. They then found a ground floor room to accommodate us however it was not renovated and old looking but it was clean and it was okay however I cannot recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2018
Always excellent service at a nice hotel. Convenient location.
1 out of 5
by A verified traveler

Posted May 29, 2018
This hotel was overbooked. I was put in an old beat up suite. With a microwave that was dirty, a refrigerator that had ants all over it, and I killed five cockroaches during my two night stay. When I asked if I could change rooms I was told that xvideos should not have given me this room because they had already informed them that they were booked, basically blaming it on Expedia. I informed them of the cockroaches and told them that I was scared of bugs as well as my children, and nothing was done about it. I wasn't even offered a discount. Not to mention the big white stain on the bedspread, thank goodness I brought my own blankets. The mirrors weren't even cleaned when I took a shower someone had written on the mirror get out this place is hell, they were not lying.
1 out of 5
by A verified traveler from Chicago, il

SF stay

Posted May 29, 2018
The guy at check in was nice, but wasnt at tge front desk upon check in. When we got to our room (102), problems didn't hesitate to arise. COCKROACHES!! Through our brief 2 day stay, we saw a few, even a bigger one with an egg...i killed that one and left it so they can see it when they clean. I got a brief extermination 101 course. Anyhoo....we also found a broken smoke detector, which has to be a code violation. Sheets with the room # written on them like if it was San Quentin prison and last, but not least.....a broken tv!! Well, it did turn on, but showed nothing. This was one of the worst ive been to. Luckily for us, we were barely there because we were busy doing tge activities. Oh....one more thing, breakfast was a joke...only toast and cereal were offered, not even eggs.
1 out of 5
by A verified traveler

Posted May 24, 2018
Our room was dirty and the furnishings worn. The staff was unhelpful. The "breakfast" consisted of cold cereal and toast.
2 out of 5
by A verified traveler

Posted May 23, 2018
bed was to old and had no spring, comfort , A/C a little noise
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 22, 2018
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 20, 2018