Ratings based on 174 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2017
This hotel is well maintained. The staff was nice and the breakfast was good.
Comment from Hotel Management
Nov 14, 2017 by Liz, Hotel Management
Thank you for your kind words about our establishment, it is our goal to exceed expectations in cleanliness and service. By telling us what you liked and didn't like about your stay you are helping us to provide a superior experience for future guests.
5 out of 5
by A verified traveler from Massachusetts

Restful night

Posted Oct 18, 2017
Pros: The hotel provides a comfortable room in a quiet location. I was not disturbed by any outside noise and was able to get a full nights sleep.
Cons: I can not think of any improvements to recommend
Location: The hotel is located near to my business appointment, the location is very convenient.
My stay at Best Western was very restful and got an excellent sleep which prepared me for the next day.
Comment from Hotel Management
Oct 30, 2017 by Emily, Hotel Management
Thank you for your feedback, we appreciate your business!
5 out of 5
Recommended
for Everyone
by A verified traveler from Crossville Tn.

nice hotel

Posted Oct 11, 2017
Pros: off the bitten track
Cons: Hard to say nice place
Location: we were only passing through
About the time we got there the power went out all over the area not fault of there's had to drive 25 miles to find a place to eat as we got back 2 hours later the power came back on nice stay P.S. there was a place to eat next door but no power
Comment from Hotel Management
Oct 16, 2017 by Emily, Hotel Management
Thank you for your feedback. We appreciate your business
4 out of 5
by Judy

Posted Oct 9, 2017 on Hotels
All was a good trip n stay. Needs new carpet through out. More table space would be good for morning breakfast also..
Comment from Hotel Management
Nov 12, 2017
Dear Judy, Thank you for your feedback, by telling us what you liked and didn't like you are helping us to better the experience for future guests. You will be glad to hear that we are looking forward to a remodel later this year. We hope to see you again soon
5 out of 5
by Terry

Posted Oct 8, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017
Thank you for your feedback, we appreciate your business!
3 out of 5
by A verified traveler

Posted Oct 6, 2017
The mattress was uncomfortable and the sheets were worn. Advertising was misleading because the picture online showed a big jacuzzi tube and I was told upon arrival that tub was only in one of the rooms that was already taken. One suggestion to improve in addition to the previous items mentioned would be to have a single serve kuerig machine and a couple different coffee choices.
Comment from Hotel Management
Nov 12, 2017 by Liz, Hotel Management
We are sorry you were not completely satisfied with our service. We strive to excel in service and cleanliness. We appreciate your feedback and will certainly use that feedback to to better our service for you and other future guests.
3 out of 5
by Anthony

Ripped off for a Penn State Game

Posted Oct 2, 2017 on Hotels
It was worth $129 not the $333 that I paid. I got there early but they would not check us in. When we came back in the evening they had given away our room I was traveling with make friends and had requested two queen beds. They gave our room away and gave us a king bed. The manager was very nice but had no more rooms so one of us had to sleep on a cot they provided. Free breakfast was just above horrible. The Subway next door was three times better. Breakfast was served in the lobby with guests walking through all breakfast. The only thing that was safe was a piece of toast. Only had dried up scrabbled eggs. Old sausage make your own waffle Nothing that was worth the calories. Staff was very nice. Room was clean and comfortable Still 25 minutes away from the stadium. Hour and a half to get back because of traffic but still got soaked for $333. I pay $425 for a room in Time Square in NY.
Comment from Hotel Management
Oct 5, 2017
Hello Anthony, Thank you for taking the time to review our property, your feedback is extremely important to us. By telling us what you liked and didn't like we can implement changes to provide a better experience for future guests. We love to hear comments about clean rooms and friendly staff. We strive to exceed expectations in cleanliness and service. On behalf of all our staff members I apologize for the mix-up with your room. We will bring this review up in our next staff meeting to avoid this kind of incident again. We hope you will consider staying with us again. Sincerely, Elizabeth Dupuis Assistant Front Desk Manager
5 out of 5
by David

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by Dip, Hotel Management
Thank you for your perfect rating, we look forward to your next stay with us!
5 out of 5
by vicki pritchard from Erie, PA

penn state football weekend

Posted Sep 10, 2017 on Hotels
nice, quiet hotel with easy access to expressway to state college. sports bar next door convenient with good food choices without driving.
Comment from Hotel Management
Sep 13, 2017 by Dip, Hotel Management
Dear Vicki, Thank you for your 5 star review. I'm glad you enjoyed our onsite restaurant, Smitty's. We look forward to your next stay with us! Safe Travels
3 out of 5
by Ashish

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 9, 2017
Thank you for your feedback. We will use it to give guests a better experience.