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Reviews of Hilton Florence Metropole Hotel

4 out of 5
Hilton Florence Metropole Hotel
Via del Cavallaccio 36, Florence

Reviews

8.2

Very Good

Rating 10 - Excellent. 392 out of 968 reviews" "
Rating 8 - Good. 379 out of 968 reviews" "
Rating 6 - Okay. 120 out of 968 reviews" "
Rating 4 - Poor. 54 out of 968 reviews" "
Rating 2 - Terrible. 23 out of 968 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mircea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks very old and is in renovation The internet does look very different and missleading never again there!
Stayed 1 night in Apr 2024

8/10 Good

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wish that our bathroom door wasn't see through but other than that the stay was good. Our Hilton hotel driver, Giovanni was very helpful. He definitely made the stay more convenient. He was very nice, and even helped us make a reservation to a restaurant, which ended up being one of the best restaurants we've been to so far during our trip. He made the experience enjoyable.
Stayed 3 nights in Mar 2024

6/10 Okay

Beverly, Lancaster

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Super far from everything. The hotel is extremely dated and under construction. Very inconvenient location
Stayed 4 nights in Mar 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Richard

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First nigh was in a room with a foul dead rat odour. Thought some one or thing may have previously died in the room. Second night changed rooms and the a/c didnt work. Was like a sauna that night. Found out next morning that only heat or cold may be set for whole building. Its a very old building and rooms.
Stayed 2 nights in Nov 2023

8/10 Good

roger, São Paulo

Liked: Cleanliness, staff & service
lacking a bit of service to the room - frigobar never reserviced, cups and glasses left dirty
Stayed 4 nights in Oct 2023

6/10 Okay

gelsomino

Liked: Cleanliness, staff & service
Above average Italian hotel that are usually old and small. The rooms that face the Main Street might little bit noisy. Staff is great.
Stayed 1 night in Oct 2023

8/10 Good

Ronna

Traveled with group
Liked: Cleanliness, staff & service
The hotel staff was wonderful - from reception to concierge to cleaning staff. Hallway was very dirty upon exiting the elevator- all the way down to our hotel room. Doors and windows are thin so you hear everything outside and in the hallways .
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the executive lounge and the view. The staff was extremely helpful, especially Gessica.
Stayed 2 nights in Sep 2023

4/10 Poor

Erina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff very friendly . The shuttle service very convenience. However the room needs some maintenance in the area where you plug the phone.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Gisela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is ok for 1 night only or for business.
Stayed 3 nights in Sep 2023

8/10 Good

Marwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel runs a reliable shuttle service to the nearest Tram station, which solves the problem of commuting to town center. The shuttle van drivers are excellent and punctual. Tran tickets are available for purchase from the reception. Optional breakfast is great and varied, and includes continental, Italian and English breakfast options.
Stayed 3 nights in Sep 2023

8/10 Good

Abeye

Stayed 1 night in Sep 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot near the airport
The place was nice. The temp of the room was not good and they couldn’t do anything about it. They did make an effort and gave us free breakfast. Overall it was a good stay
Stayed 1 night in Sep 2023

10/10 Excellent

Annaliza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Metropole Firenze
Beds were clean and comfortable. I had the dinner special and it was not good but the room was clean and comfortable. Staff was very courteous and helpful. My room did not have a hair dryer but everything else was there. I would stay here again.
Stayed 1 night in Sep 2023

8/10 Good

Marzban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean , Hotel staff is nice and they have a van to take to local tram station but requires van, tram travel to Florence town center. Limited dining options in the hotel area.
Stayed 4 nights in Sep 2023

10/10 Excellent

Yared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanses, easy parking
Stayed 1 night in Sep 2023

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities
Wa a good attention
Stayed 1 night in Sep 2023

10/10 Excellent

Simone

Liked: Staff & service, property conditions & facilities, room comfort
Just the perfect hotel for Florence
The hotel is lovely and the location is perfect if you have a car. The free shuttle works so well and the driver is so friendly too. We had a slight issue at the hotel but the manager Alejandro was so fantastic and understanding and went above and beyond to resolve it. All the staff were so friendly and helpful. Breakfast was amazing, really great value and lots of choice. Will definitely recommend all my friends and family to stay here. Can’t wait to return!
Stayed 1 night in Aug 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good views of the city but away from the crowds
Stayed 1 night in Aug 2023

8/10 Good

ron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Aug 2023

8/10 Good

Ricky

Stayed 8 nights in Jul 2023

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility but not exceptional
Stayed 2 nights in Jul 2023

10/10 Excellent

angelo

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

2/10 Terrible

Todd

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No towels, broken toilet, clogged drain, empty soap dispenser.
Stayed 1 night in Jun 2023

8/10 Good

Raghu

Stayed 1 night in Jun 2023

8/10 Good

Reed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ariel is GREAT!
Ariel works in the bar. He’s a wonderful man. We were a group of four. He made great cocktails snd asked the dining room to bring us dinner in the bar. Made a wonderful night for us before coming back to the USA
Stayed 1 night in Jun 2023

4/10 Poor

Patricia

Disliked: Cleanliness
Disappointing on so many levels
Stayed 1 night in May 2023

8/10 Good

Elaine

Stayed 4 nights in May 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about this place. Booked another night on return lap of vacation. Well done Hilton.

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
We expect more from a Hilton, the floors and baseboard were dirty, the bathtub needs a refresh. The decor was not Hilton standards, very disappointing.
Stayed 1 night in May 2023

8/10 Good

Domenic

Stayed 1 night in May 2023

10/10 Excellent

Cody

Stayed 2 nights in Apr 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2023

6/10 Okay

MANAL

Traveled with family
Stayed 2 nights in Feb 2023

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Alberto, lima

Traveled with partner
Disliked: Amenities, property conditions & facilities
Needs a renovation. Old building with terrible elevators.
Stayed 4 nights in Oct 2022

10/10 Excellent

Armando

Stayed 2 nights in Sep 2022

6/10 Okay

Lamu

Stayed 2 nights in Oct 2022

2/10 Terrible

kamal

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Room amenities is very very poor and staff behavior is very rude. They are not appropriate for hospitality service 🙄 😒
Stayed 2 nights in Sep 2022

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place…
Stayed 3 nights in Sep 2022

10/10 Excellent

dareen

Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved it , very clean very organized. The service is excellent and people are nice .. don’t let me talk about shuttle bus I loved it this hotel will make visit the city over and over I wish I can stay more and be loyal client , I loved hilton In vienna as well 🙏
Stayed 1 night in Jul 2022

8/10 Good

YDEY, ANAHEIM

Stayed 2 nights in Jul 2022

2/10 Terrible

Melissa, London

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Eranna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Kristen

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2022