Ratings based on 1,077 Verified Reviews

3.2 out of 5
66% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sasjation, SK

Good vakue

Posted May 14, 2017
Good hotel. Smoking rooms are dated, but I don't blame them do to smokers damage
Comment from Hotel Management
May 17, 2017 by Khadija, Hotel Management
Dear Guest, We strive to achieve the perfect service and would like to assure you that we will follow up on this matter. Feedback like yours helps us to improve our "services / quality" and enrich the experience of our guests. Thank you. Sincerely,
2 out of 5
by A verified traveler from Ottawa

Don't prepay, the hotel will gladly double charge

Posted May 10, 2017
Cons: See above
I arrived at the property about an hour after prepaying Expedia for a 3 day stay. On arrival, their front desk clerk told me their Internet was down and he would not provide room keys unless I paid the room charges to them directly. He refused to accept the Expedia confirmation email and Expedia would not refund/cancel the room charges previously processed against my credit card. After waiting hostage in their lobby for 2 hours, the clerk told me he was able "to confirm payment" and gave me keys to a room. The WiFi is terrible. When it did come back, the uplink choked out at a 3rd world 0-50kbps rate over the 3 days I was there. There are no water glasses, so stay away if you take pills. They charge $6 for the free breakfast.
Comment from Hotel Management
May 12, 2017 by Khadija, Hotel Management
Dear Guest, I regret that you did not receive the standard of excellence that we strive to achieve and would like to assure you that we will follow up on this matter with our staff. Feedback like yours helps us to improve our services and enrich the experience of our guests. Thank you. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

COMFORTABLITY

Posted Apr 23, 2017
Pros: We loved the Architecture and amenities.
Cons: Can't find anything that needs improvement.
Location: accessible to places we want to see and visit.
We have a great experience staying in this hotel, great facilities and friendly staff. for sure we will come back and stay longer and recommend to friends and family.
Comment from Hotel Management
Apr 26, 2017 by Khadija, Hotel Management
Dear Guest; Thank you for the lovely review. I am delighted to read that your stay was a great one. We are thankful for your fabulous feedback on the staff service and accommodations. We hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from La Ronge

Posted Apr 23, 2017
It was an okay stay the room was clean The layout could have better I like a room where I can hang my coat by the door
Comment from Hotel Management
Apr 26, 2017 by Khadija, Hotel Management
Thank you for the lovely review. I am delighted to read that your stay was a great one. We are thankful for your fabulous feedback on the staff service and accommodations. We hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Regina, Sk

Nice hotel close to home

Posted Apr 21, 2017
Husband and I were celebrating our 12th wedding anniversary and were Looking for a room for the night with Jacuzi tub. It was a decent hotel at a good rate.
Comment from Hotel Management
May 1, 2017 by Tibari, Hotel Management
Dear Guest: Thank you for the lovely review. I am delighted to read that your stay was a great one. We are thankful for your fabulous feedback on the staff service and accommodations. We hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from S

Jacuzzi

Posted Apr 20, 2017
Our Jacuzzi was disgusting. It was a Huge disapointment on our Anniversary get away.
Comment from Hotel Management
Apr 26, 2017 by Khadija, Hotel Management
Dear Guest, I regret that you did not receive the standard of excellence that we strive to achieve and would like to assure you that we will follow up on this matter with our staff. Feedback like yours helps us to improve our services and enrich the experience of our guests. Thank you. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Pros: comfy bed, cozy room
It was a basic hotel room - nothing super special, but nothing bad either. the decor was pleasant, the bed comfortable and it had everything I needed. I stayed there during a conference. Everything was fine.
Comment from Hotel Management
Apr 26, 2017 by Khadija, Hotel Management
Thank you for the lovely review. I am delighted to read that your stay was a great one. We are thankful for your fabulous feedback on the staff service and accommodations. We hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Really noisey

Posted Apr 14, 2017
Pool was ok just the hot tub was still broken and no towels
Comment from Hotel Management
Apr 26, 2017 by Khadija, Hotel Management
Dear Guest; Hot Tub is open now. Please welcome again Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler

The kids liked having the pool to themselves.

Posted Apr 10, 2017
The hot tub was out of ordee again. We have stayed 3 times amd have yet to sit in the hot tub.
Comment from Hotel Management
Apr 10, 2017 by Tibari, Hotel Management
Thank you for taking the time to share your recent experience at Chateau Regina Hotel. The hot tube is completed, we are just waiting for the Ministry inspection. We look forward to having the pleasure of warmly welcoming you back the next time your travels bring you to Toronto. Sincerely, General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Mediocre

Posted Apr 4, 2017
Hot tub not working. Room was very cold. Good location.
Comment from Hotel Management
Apr 6, 2017 by Tibari, Hotel Management
Dear Valued Guest: Thank you for staying with Chateau Regina. Our new management is putting a lot of changes in place, and you will be very pleased in you next coming visit. Thank you so much for your comment and we are looking forward to see you again