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Reviews of Sandman Hotel & Suites Regina

3 out of 5
Sandman Hotel & Suites Regina
1800 Victoria Ave E, Regina, SK

Reviews

7.8

Good

Rating 10 - Excellent. 342 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Apr 2024

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and updated. Woke up early and didn’t hear noise in the hallway like slamming doors or housekeeping.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Amy, Dear Sharlene Masson, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in our newly renovated room. Our team worked diligently to ensure that every aspect of your accommodation met the highest standards, and it's fantastic to know that it met your expectations.We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Chibuzo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and as described. The staff were also courteous. Some renovation appeared to be going on but did not impact my stay in any way.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Chibuzo, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in our newly renovated room. Our team worked diligently to ensure that every aspect of your accommodation met the highest standards, and it's fantastic to know that it met your expectations. It's wonderful to hear that our team members contributed to making your stay memorable. They'll be thrilled to know that his efforts were appreciated. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back.

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service
Liked where it is located and staff was very friendly. Didn’t like that we had to walk through the construction on first floor but the crew cleaned as they worked so only inconvenient not terrible
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Anita, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in our newly renovated room. Our team worked diligently to ensure that every aspect of your accommodation met the highest standards, and it's fantastic to know that it met your expectations. It's wonderful to hear that our team members contributed to making your stay memorable. They'll be thrilled to know that his efforts were appreciated. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back.

10/10 Excellent

Ron D

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Ron D,Thank you so much for your kind words! We're thrilled to hear that you consistently enjoy your stays with us. Providing a comfortable and welcoming experience for our guests is always our top priority, and it's incredibly rewarding to know that we've been able to meet your expectations time and time again.Your continued support means the world to us, and we truly appreciate you taking the time to share your positive experiences. We can't wait to welcome you back for another great stay!

10/10 Excellent

Roger

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Location to jobsite
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Roger, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay with us. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and we're delighted that we were able to meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Varun

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
No free breakfast
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Varun, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay with us.While we do not offer complimentary breakfast, we have Denny's restaurant on site, which is open to serve our customers 24 hours a day.Your feedback means a lot to us, and we appreciate your understanding regarding our breakfast offerings. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

DOREEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to everything..
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Doreen, Thank you so much for your positive feedback! We're thrilled to hear that you found our location accessible to everywhere you wanted to go. We're glad you had a great experience exploring the area. We'd love to welcome you back for another fantastic stay!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Rates are good
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Roger,Thank you for your positive feedback! We appreciate your kind words and are delighted to hear that you enjoyed your stay. If you ever have any suggestions or specific highlights you'd like to share, feel free to let us know. We look forward to welcoming you back in the future.

6/10 Okay

Karla

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check-in was super friendly and we were greeted each time we entered the lobby. Bathroom fan did not work. There was a hole in the bedroom door. The property was under some renovation. One night that we were there was quite noisy. Property felt clean.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Karla,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your friendly check-in experience. Our team strives to create a welcoming atmosphere from the moment you arrive, and it's fantastic to know that our efforts made a positive impact on your stay.Please know that your comments are valuable to us, and we take them seriously. We'll certainly look into ways to address any concerns regarding the renovation to ensure a more enjoyable experience for our guests in the future.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay.

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Sean, Thank you for taking the time to give us your feedback. If you have any further comments or suggestions, feel free to share them with us. We look forward to welcoming you back.

2/10 Terrible

Jacqueline A

Disliked: Cleanliness, staff & service, property conditions & facilities
It was clearly under construction, the floors were filty, none of the ice machines were working and there was no cleaning done in our rooms for two days
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Deal Jacqueline, I apologize sincerely for the inconvenience you've experienced during your stay due to the ongoing renovations and the issue with the ice machine. Your comfort and satisfaction are paramount to us, and it's truly disheartening to learn that we've fallen short of your expectations.Please rest assured that we take your feedback seriously, and we are actively working to address both the renovation disturbances and the ice machine problem to ensure a more pleasant experience for all our guests. Our maintenance team is diligently working to resolve the ice machine issue as quickly as possible, and we will do everything within our power to minimize any further disruptions caused by the renovations.Once again, I apologize for the inconvenience, and I appreciate your understanding and patience during this time of improvement. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.

10/10 Excellent

Tayanna

Liked: Cleanliness, staff & service
Nice renovated clean rooms, but they should really update the pool area :)
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Tayanna,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.We look forward to welcoming you back to Sandman Hotel & Suites Regina in the future.

6/10 Okay

Caitlin

Traveled with family and small children
Liked: Staff & service
Hotel was under renovations, which is understandable things are more unorganized. But by the evening the construction staff had friends and family/kids in the pool & fitness center blasting music. Throwing glass cups into the pool. Kids were dumping coke cans and cups full of brown liquid into the pool. The bathroom garbage was full to the top with water. While trying to enjoy what we could the older kids began throwing full plastic cups of water across the whole room soaking everyone including fully clothed people just trying to watch.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Caitlin, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We apologize for any inconvenience caused by the ongoing renovations.Please be assured that we are working diligently to enhance our facilities and create a more comfortable environment for our guests. Your patience and understanding during this period are truly valued.Thank you for choosing Sandman Hotels & Suites regina, and we hope to have the opportunity to welcome you back in the future when our renovations are complete.

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Flora,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.We look forward to welcoming you back to Sandman Hotel & Suites Regina in the future.

6/10 Okay

Miss Camille

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Didn’t realize they were under construction and the room had showed a bath tub but it was just stand up shower. Construction dust debris everywhere room was unclean.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Miss Camille, Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely apologize for any inconvenience caused by the renovations during your visit.Please know that enhancing our facilities is crucial for ensuring a better experience for all our guests in the long term. However, we understand that it may have disrupted your stay, and for that, we are truly sorry.Your comments are invaluable to us, and we will take them into serious consideration as we continue to improve our services. We hope that despite the inconvenience, you were still able to enjoy your time with us.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

Lane

Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Lane, Thank you for taking the time to share your feedback with us.We're sorry to hear that your experience was only average, and we would love to learn more about your stay to identify specific areas that may need attention. Your satisfaction is our priority, and we are committed to making any necessary adjustments to enhance our services.If you have any additional details or specific feedback on areas that you feel could be improved, please don't hesitate to share them with us. We take all feedback seriously and use it as an opportunity to meet the expectations of our guests better.We hope to have the chance to welcome you back in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Lisa, Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience during your stay.We look forward to welcoming you back in the future. thank you for choosing us for your stay!

10/10 Excellent

Sukhvinder

Business traveler
Liked: Cleanliness, staff & service, amenities
Shopping, food, exercise amenities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Sukhvinder,Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience during your stay at Sandman Hotel & Suites Regina.It's always our goal to provide exceptional service and create a comfortable environment for our guests, and we are delighted that we could meet your expectations. Your kind words are truly appreciated and serve as a great motivation for our team.We look forward to welcoming you back in the future.

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the middle of renovation. The renovated rooms are really nice. Good quality finishes. Only thing I would recommend is a second mirror outside of the bathroom.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Melanie, Thank you so much for your kind words and positive review! We truly appreciate your understanding and are delighted to hear that despite our ongoing renovations, you had a pleasant experience during your stay.Our team is dedicated to ensuring that our guests have a comfortable and enjoyable stay, and your feedback is truly motivating. The renovations are an essential part of our commitment to providing a modern and refreshed environment for our guests, and we're glad you were able to appreciate the positive aspects of your stay.We look forward to welcoming you back once our renovations are complete, and we are confident that your future experiences with us will be even more enjoyable.

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible. Stay was great.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Laurie, Thank you so much for taking the time to share your positive feedback about your recent stay with us! We are thrilled to hear that you had a great experience and that our staff made a positive impression on you.Our team works hard to provide exceptional service, and it's always rewarding to know that their efforts are appreciated. Your kind words will certainly be shared with the entire staff, as they serve as a great source of motivation.We hope to have the pleasure of hosting you again in the future.Once again, thank you for choosing our establishment, and we look forward to welcoming you back!

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Robin, Thank you for your positive feedback! We appreciate you taking the time to give your feedback and are delighted you enjoyed your stay. Once again, thank you for choosing Sandman Hotels & Suites Regina, and we look forward to welcoming you back!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Derek,Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience during your stay at Sandman Hotel & Suites Regina.We look forward to welcoming you back in the future.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Morgan,Thank you for your positive feedback! We appreciate you taking the time to give your feedback and are delighted you enjoyed your stay. Once again, thank you for choosing Sandman Hotels & Suites Regina, and we look forward to welcoming you back!

8/10 Good

anne

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Dear Anne,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.We look forward to welcoming you back to Sandman Hotel & Suites Regina in the future.

6/10 Okay

David Matthew

Stayed 1 night in Feb 2024
Response from General Manager on Mar 25, 2024
Dear David, We are genuinely sorry to hear that you were not fully satisfied with your experience at our establishment. Your satisfaction is our top priority, and we apologize for any inconvenience or disappointment you may have experienced.Thank you for sharing your concerns with us, and we hope to have the opportunity to make it right for you in the future.

8/10 Good

DJ

Liked: Cleanliness, staff & service
Construction
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear DJ,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us, even amidst the ongoing construction. Our team is working hard to ensure minimal disruption while enhancing our facilities for a better experience.Your positive words mean a lot to us, and we appreciate your understanding and patience during this process. We can't wait to unveil the improved and upgraded experience we're creating for our valued guests like you.Thank you for choosing Sandman Hotel & Suites Regina, and we look forward to exceeding your expectations when our renovations are complete!

2/10 Terrible

Tami

Stayed 1 night in Feb 2024
Response from General Manager on Mar 25, 2024
Dear Tami, We are genuinely sorry to hear that you were not fully satisfied with your experience at our establishment. Your satisfaction is our top priority, and we apologize for any inconvenience or disappointment you may have experienced.Thank you for sharing your concerns with us, and we hope to have the opportunity to make it right for you in the future.

8/10 Good

Areena

Wish the staff were more friendly and helpful.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Areena, Thank you for taking the time to share your positive review of our hotel. We are delighted to hear that you had an overall enjoyable experience during your stay.Your feedback is incredibly valuable to us as it helps us understand the aspects of our service that are working well and where we can make improvements. While we are thrilled that you had a positive experience, we also acknowledge your comment about the staff not being as friendly as expected.Please accept our sincere apologies for any shortfall in the friendliness of our staff. Providing warm and welcoming service is a priority for us, and we regret if we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and we will address this matter with our team to ensure that every guest receives the friendly and attentive service they deserve.Once again, thank you for your feedback and for choosing our hotel. We look forward to hosting you again in the future.

8/10 Good

Frank

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is under renovation, some public area was messy, our room was newly renovated, it was clean and comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Frank, Thank you so much for taking the time to share your positive experience with us, despite the ongoing renovations. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay.Our team is working diligently to enhance our facilities, and your feedback reinforces that our efforts are making a positive impact. It's wonderful to know that you found our service and accommodations to be enjoyable, even during this period of transformation.Once again, thank you for your positive feedback. We look forward to the opportunity of welcoming you back in the future.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Under renovation. Our room was all new.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Deborah, Thank you so much for taking the time to share your positive experience with us, despite the ongoing renovations. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay.Our team is working diligently to enhance our facilities, and your feedback reinforces that our efforts are making a positive impact. It's wonderful to know that you found our service and accommodations to be enjoyable, even during this period of transformation.Once again, thank you for your positive feedback. We look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Jonny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay clean and nice rooms lots of stores near by
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Jonny, Thank you so much for taking the time to share your positive review! We are delighted to hear that you enjoyed your experience with us.Your kind words mean a lot to our team, and it's truly rewarding to know that our efforts to provide excellent service and a memorable stay have been successful. We strive to create a welcoming and comfortable environment for our guests, and we're thrilled that you felt that during your time with us.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.

10/10 Excellent

Suzanne

Stayed 1 night in Feb 2024
Response from General Manager on Mar 25, 2024
Dear Suzanne,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.We look forward to welcoming you back to Sandman Hotel & Suites Regina in the future.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Shirley, Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Stefanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect from check in to check out. The hotel is under light renovations but our room was completely redone and even though it was off the highway was very quiet through the night. The staff was always available if we needed anything and it’s very close to all the amenities you’d need
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Stefanie, Thank you so much for your kind words and positive feedback regarding our recently renovated room! We are thrilled to hear that you enjoyed your stay and that the improvements we've made to the room met your expectations.Our team worked hard to create a comfortable and inviting space, and it's truly rewarding to know that our efforts have contributed to your positive experience. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!

10/10 Excellent

Marinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the shopping around hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Marinda,Thank you so much for taking the time to share your positive review about our hotel and the surrounding shopping area. We are delighted to hear that you had an enjoyable experience during your stay.We're grateful for your kind words and the time you've taken to share your experience. Please let us know if there's anything specific you enjoyed about the hotel or any suggestions you may have for improvement.We look forward to welcoming you back on your next visit, and thank you for choosing to stay with us!

8/10 Good

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was hard to sleep as they were scraping the parking lot. Then you could hear the people walking till 11pm in the room above, it got so bad I had to call front desk.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Jason, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by noise disturbances during your stay, particularly people walking on the floor.We understand how important a peaceful environment is for our guests, and we regret that we fell short of your expectations in this regard. Please be assured that we take your comments seriously and will address this issue with our team to find ways to minimize disturbances in the future.We hope you will give us another opportunity to provide you with a more comfortable and enjoyable experience in the future.

10/10 Excellent

ed, Moose Jaw

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good during renovations
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Ed, Thank you so much for taking the time to leave such a positive review during our renovations! We are truly delighted to hear that you enjoyed your experience with us despite the ongoing work.We look forward to hosting you again in the future!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
paid full price to not have water almost all day Friday!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Michael,We sincerely apologize for the inconvenience you experienced during your stay due to the water disruption caused by our ongoing renovations. Your feedback is invaluable to us, and we genuinely regret any inconvenience this may have caused. The ongoing renovations are a crucial part of our effort to enhance the overall guest experience by updating and improving our facilities.Once again, we apologize for any disruption to your stay and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

8/10 Good

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine, bed was relatively comfortable
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Margaret, Thank you so much for your wonderful feedback regarding our hotel rooms and beds! We are thrilled to hear that you had a positive experience during your stay.Providing a comfortable and relaxing environment for our guests is a top priority, and we are delighted that our rooms and beds meet your expectations.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was under construction renewal. This activity had no impact on my stay. I found my room very comfortable and reasonably priced
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Randy, Thank you so much for your positive feedback and for taking the time to share your experience with us during our renovation period. We truly appreciate your understanding and are delighted to hear that you had a positive stay despite the ongoing changes.Our team has been working hard to ensure that our guests still receive the best possible experience, and your feedback is a great motivator for all of us.Once again, thank you for choosing to stay with us and for your kind words. We look forward to welcoming you back in the future to showcase the improvements we've made.

2/10 Terrible

Steven

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Tiny "grand suite."
Putting a wall in an already average size room does not make it "grand." I booked the room thinking there was more space than there actually was. It was part of a long road trip and i was put in a room where renovations were taking place. I wanted to sleep in but unable to.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Steven,Thank you for taking the time to share your feedback with us. We genuinely appreciate your feedback and apologize for any inconvenience you experienced during your stay, especially given the ongoing renovations.We recognize the importance of creating a comfortable and enjoyable environment for our guests, and we regret that we fell short of your expectations in this regard.We hope you will consider giving us another chance in the future once our renovations are complete. We are confident that the improvements will contribute to a more positive experience for our guests.

8/10 Good

Aaron

Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Aaron, Thank you for your positive feedback! We appreciate you taking the time to write a review and are delighted you enjoyed your experience. If you have any further comments or suggestions, feel free to share them with us.We look forward to welcoming you back in the future.

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel close to restaurants and shopping
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Danny, Thank you so much for your positive feedback! We are thrilled to hear that you enjoyed your stay at our hotel and appreciated the location.Once again, thank you for choosing our hotel. We look forward to the opportunity to host you again soon.

6/10 Okay

Lisa

Business traveler
Disliked: Property conditions & facilities
There are not enough plug in stalls which is very necessary in winter. I won’t stay here again in winter season but I would consider it during warmer months.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Hello Lisa, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced due to the limited number of plugs for vehicles during your stay. Your feedback is crucial to us, and we appreciate the opportunity to address this matter.We want to assure you that we are committed to making your experience with us as seamless and enjoyable as possible. Your satisfaction is our priority, and we will take prompt action to address this issue both in the short term and as part of our ongoing improvements.Once again, we appreciate your feedback and the opportunity to improve our services. We hope to have the chance to welcome you back and provide an enhanced experience in the future.

6/10 Okay

Lorraine

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Grant it they are under construction hence the mess but the smell was bad in the hallways and common areas. I’m a frequent traveller and stay at Samdmans as much as possible. So this was difficult for me to accept that this was is rough shape. The room was amazing. Nice and big. But the newly renovated rooms don’t have tubs anymore and I have a leg issue that needs soaking in a tub. That made my stay difficult. Also they contractors started at like 8am so there was no sleeping in after that. The walk down the halls on the first level showed you the magnitude of the construction. Wow. And the moxies restaurant is closed so it’s just Denny’s. It was close to a lot of other amenities which is nice. The temperature was hard to control in the room but it was also very very cold outside. In the bathroom the cupboard door kept falling off and housekeeping wouldn’t do a thing about it. Also had to call the front desk after hours to get our room tided up. They said put the sign in your door and we did and they still didn’t come until we called. Not happy about that.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Hello Lorraine, I would like to extend our heartfelt apologies for the inconveniences you experienced during your recent stay with us due to the ongoing renovations. Your feedback is crucial to us, and we genuinely regret that your experience fell short of your expectations.We understand that renovations can be disruptive, and we appreciate your patience and understanding as we work to enhance our property. Our aim is to create an environment that exceeds your expectations, and we recognize that we did not meet that standard during your stay.As the renovation is still ongoing, we will have more rooms with bathtubs available after completion.Once again, I apologize for any inconvenience, and we hope to have the opportunity to welcome you back in the future, providing an experience that surpasses your expectations.

8/10 Good

doug

Business traveler, Traveled with partner
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for taking the time to provide us with your feedback. We appreciate your input and value your opinion. If you have any further comments or suggestions, please feel free to share them with us.We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Cheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closento all amenities we needed, and staff were very friendly.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Hello Cheri, Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay with us.It's always rewarding for our team to know that their efforts in providing excellent service and a comfortable environment have positively impacted our guests. Your kind words about our team member's sand facility are genuinely appreciated.We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for taking the time to provide us with your feedback. We appreciate your input and value your opinion. If you have any further comments or suggestions, please feel free to share them with us.We hope to have the pleasure of serving you again in the future.

8/10 Good

Ethan

Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for taking the time to provide us with your feedback. We appreciate your input and value your opinion. If you have any further comments or suggestions, please feel free to share them with us.We hope to have the pleasure of serving you again in the future.