Old hotel, needs some repair, and attitude change
Posted Nov 25, 2016
The hotel is adequate at best. It is located in a crowded, rundown area of a city which offers little in the way of interesting features. Staff are helpful to a point , but stiff and non-involved for the most part. Parking is an issue, and is an additional charge on your bill. The parking lot, while indoors, is not connected to the hotel, and requires dragging your baggage past the smokers hanging around outside the door, over the broken pavement ,and through a locked door. My recommendation is to look for another hotel .
Comment from Hotel Management
Nov 27, 2016 by Harry, Hotel Management
Dear Dale, Please let me apologize for the inconvenience that was caused to you during your stay with us and you did not like the location of our hotel. It is quite sad for us that we were not able to meet up to your expectations and our commitment to our guest. I won't give any explanation but as our location is right downtown, along with other downtown hotels, parking is an extra charge because of the limited parking available at this location. We do have a direct access from the parking lot but after 10pm, we only have guest key card access from that door because of security reasons. I am sure that you will give us another chance and we will ensure that we provide you with one of the best stay ever.