Beware of the breakfast tariffs !
Posted Jul 5, 2016
We've stayed at the Mercure Reims a number of times over the years and it's always been comfortable and convenient. This time we were just as satisfied with the room but very unhappy with the breakfast prices. Breakfast was advertised at between 8 - 18 Euros and as we only had taken a light continental breakfast both days, we were confident we were paying a basic price. However, when we checked out we were charged 18 Euros each... we queried this as we had only had coffee and bread. We were told that had we taken our breakfast in the bar it would had been 8 Euros, but as we'd sat in the restaurant it was 18 Euros - and this was the price even if we'd only had coffee !!! There were no posters, signs or menus explaining this anywhere that we had seen - when we queried it we were told we should have asked ! We feel that by not advertising their prices openly, guests are unwittingly being manipulated into taking their breakfast in the restaurant in order to pay the higher charge. During our stay we saw no-one having breakfast in the bar.