A terrible experience
Posted Sep 18, 2015
Terrible hotel. I booked a room with a double bed and was given 2 single beds. I stayed for 6 days and for three of those days the room was not made up.The carpet was eventually hoovered on the day before I left,
The staff on reception were rude and uncaring.When I reported that my room had not been made up, on the first occasion, the receptionist said "So?". She could not have cared less about the guests! I asked if the room would be cleaned the following morning, and her answer was "I don't know".
The third day I arrived back at the hotel, to find I was locked out of the room, and had to go back to reception, where I was reviewed on three computers, before having my key reissued. When in the shower, on my third morning, I found my full shower gel had been removed. I reported it to reception, but it was not replaced until day before leaving.
The whole experience was a daily mis-management of some sort.
I would not recommend this hotel to anyone. I am returning to Remscheid on a regular basis, but I shall not be staying in this hotel again!!