“The staff and property were absolutely amazing. We chose this villa because it was in a local area with really no tourists around. If you want everything right outside your door this wouldnt be the villa for you. But get yourself a driver and use the awesome staff to help you organise things and you will love the serenity and quiet this villa has to offer. Such a nice place to come home to after the hustle and bustle of Seminyak, Ubud and Canggu. With Gojek and Grab and excellent food on offer……
“My wife and I and my wife's sister stayed in one of the 2-BR villas at Dusun Bedugul Asri in September 2025. We were very satisfied with our stay there. We went to the area because we wanted to see the Bali Botanical Garden, which is nearby. It was a bit too far to walk, but the hotel quickly arranged a good driver for us. The grounds of the hotel are beautifully landscaped. It's actually like a miniature botanical garden. The staff were friendly and helpful, and the restaurant food was……
“The experience was exceptional, with the location, service, cuisine, and staff all meeting the highest standards. Overall, it was a truly remarkable experience.”
“Mr. & Mrs. Ketut were amazing hosts, anything we needed was immediately provided. The offered room service from 730am-2130 pm, which was a huge benefit especially since we were up very early for a few tours and not interested in going to a restaurant. The Villa was beautiful and private and located in a quiet neighborhood. I hour from the airport and 20 minutes to downtown center. Our hosts make our trip to Bali very special and if the opportunity arrives, we will stay there again.”
“This property was the perfect wind down to our stay in Bali. Our group was mixed ages and it suited us all. Elderly cold rest in the quiet of our villa space in their own pool which was shaded beautifully by flowering trees. Those who wanted to shop had a short stroll to the main shopping street. Beach access was also a short stroll and we found amazing coffee and breakfast at Rue which was close to our villas.”
“Wir durften eine wundervolle Zeit in dieser traumhaften Villa auf Bali verbringen – es war einfach himmlisch! Die Anlage ist ein wahres Paradies: top gepflegt, geschmackvoll eingerichtet und mit viel Liebe zum Detail gestaltet. Der Garten ist ein tropischer Rückzugsort, der Pool kristallklar und ideal zum Entspannen. Jeder Winkel der Villa strahlt Ruhe, Luxus und balinesischen Charme aus.
Besonders hervorheben möchten wir das herzliche Personal, das unseren Aufenthalt so besonders gemacht hat.……
“The stay with Desa Swan Villas was amazing. Their team did everything that they could do to assist us and make our stay the most comfortable and a memorable experience for us. This includes in room service, spa services and cleanliness. The staff is really professional and helpful. We had booked a four bedroom villa with pool access and it was a superb experience as our family could spend great quality time together.”
"The furniture are old. There were wood lices found.
No hook in the bathroom.
No USB port installed.
The toothbrushes were broken.
The breakast restaurant was chaotic and messy. Food was not refilled fast enough.
Not enough escalators, waiting time for escalator was long. "
"This is a super awesome hotel ! Love everything here , definitely wanna come back again and again ! Fantastic service, food, room , clean & big pools, beach , SPA ( strongly recommend therapist Hinny , the best ❤️)
Our first time in Bali , Hyatt regency make us have a great memories here! "
"If you’re traveling with young children, please be aware that this hotel poses serious safety risks, particularly around the swimming pool. While the property is beautiful and the staff are friendly and polite, our stay nearly ended in tragedy due to a lack of safety measures and proper pool maintenance.
The main pool is poorly maintained, with broken tiles and sharp edges in multiple areas (see photos). I cut my foot on one of these edges, requiring medical attention from the hotel doctor. While I was being treated, my 2-year-old son fell into the pool and nearly drowned. Thankfully, an alert guest rescued him—no staff intervened.
It turns out, according to the Duty Manager, that the hotel's official policy is that there are no lifeguards on duty and that hotel guests swim at their own risk. Apparently, there are signs to that effect scattered around the property. I saw no such signs on the property and if they exist, are not clearly visible. Nor is this No Lifeguards policy stated on the hotel's website.
Had the pool been properly maintained, I wouldn’t have been injured and could’ve supervised my children. The absence of lifeguards at a supposedly family-friendly resort is a major problem.
We won’t be returning. The hotel’s failure to ensure basic child safety overshadows its beauty and service. Until they install lifeguards and repair the pool, I cannot recommend Andaz Bali to families."