Ratings based on 406 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

close to airport.

Posted Feb 14, 2017
the back door failed while we were there. Had to walk to lobby and back.
Comment from Hotel Management
Feb 14, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for taking the time to write a review. I'm sorry to hear in trying to use the back door it failed for you. It was brought to the attention of maintenance, and has been attended to.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for airport and wow breakfast

Posted Feb 6, 2017
Pros: Location, reasonable comfort, restaurant good, staff nice.
Cons: Correct false advertisement
Location: Close to airport, convenient and good eats (oriental) very close... downtown fairly close.
Comfortable, well located, our stop in yearly Tahoe ski trip. The restaurant is surprising fare. The staff is very nice. Only note to all: The AREA SHUTTLE advertised is not area at all, it is airport and 4 casinos ONLY, found out after being dropped across the highway for lunch and when we called to return... told there was no pickup.... surprise.... only service to 4 casinos!
Comment from Hotel Management
Feb 7, 2017 by Best Western Airport Plaza Hotel, Hotel Management
I'm glad to hear your dining experience at our restaurant met with your needs. I do apologize for the confusion of our Shuttle Services. We are however looking to expand our Shuttle Services.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Airport Hotel

Posted Feb 3, 2017
Pros: Service
Cons: Dinner quality. Eat out, there are lots of other choices nearby.
Location: Excellent location next to airport
Hotel was generally good with good service. Breakfast offerings were really good but not included with room. Dinner menu quality of food left a lot to be desired.
Comment from Hotel Management
Feb 3, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your review. Thank you for trying our restaurant in our Hotel. I'm sorry to hear your dinner wasn't the quality you were expecting. We are adding new menu items. I will forward your quality concerns to the restaurant manager as well. We hope on your next trip you will stay with us and try some of our new items.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

Close to restaurants and shopping areas

Posted Jan 30, 2017
Pros: great location, wonderful staff, lots of parking space, quiet location and near airport. Cons: carpet in room was a little dirty. Shower water pressure was not great and the water didn't get hot.
Comment from Hotel Management
Jan 31, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your review. I'm glad that you valued our aminities. Thank you for informing us of the condition of the carpet and the room, as well as the water pressure. I will forward the information to our maintenace department for them to do a review.
3 out of 5
Recommended
for Everyone
by A verified traveler from dayton, nv

Very nice hotel, but cold

Posted Jan 20, 2017
This is a really nice hotel, love everything about it except for the temperature. Had to set the thermostat to 80, just to get it comfortable. The whole hotel is cold. Had to wear a parka in the restaurant. For being such a beautiful place, I can't understand why this is such an issue!!
Comment from Hotel Management
Feb 1, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your response. I'm sorry to hear the temperature was a concern during your stay. I have forwarded your concerns to the correct department for review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Easy access to Reno International Airport

Posted Jan 19, 2017
Pros: Hotel was fine and offered a free wine with dinner which was nice.
Cons: Pickup van was really slow coming to get me and this after I waited 15+ minutes on hold to speak to front desk personnel. Maybe need more people?
Location: Just adjacent to Reno Airport, easy if you have early flight out as I did the next morning. Typical Reno gambling, etc. nearby at casinos.
Arrived and checked in without incident. Selected this facility because they offer long term parking instead of paying more at the Airport Long Term. Found out Best Western does not recognize their Awards Points when you make a reservation using Expedia. Next time will probably make my reservation direct because there was minimal saving with Expedia ($2 or so ???).
Comment from Hotel Management
Jan 31, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your response. We will be going over your concerns internally.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jan 16, 2017
Close to airport...timely shuttle service 24 hours
Comment from Hotel Management
Jan 31, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your response. We are happy our shuttle service met with your needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Very pleasantly surprised.

Posted Jan 16, 2017
The room was fine and nicely appointed. Check in was quick, staff was nice. We would stay there again anytime. Great value.
Comment from Hotel Management
Jan 31, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your response. We are glad our valued staff served you well. We hope to see you on your next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jan 14, 2017
Cons: I would like everything in life cheaper
Hotel is across from the Reno Tahoe airport an makes catching an early flight easer. Good reastaraunt.
Comment from Hotel Management
Jan 31, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your honest response. We are pleased you enjoyed our restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient place to stay right across from airport

Posted Jan 10, 2017
Pros: I liked the location, staff and parking option.
Cons: I had no complaints.
Location: It is most accessible for the airport of any hotel in the Reno area, but also a close jump onto the freeway if you want to see the sights.
The Best Western was perfect for my needs when I had an early flight out of Reno Nevada. Everything was clean and the facilities were very adequate. The staff was outstanding, and I could even leave my car parked there for cheaper than the airport long term parking. It is literally across the street from the airport so you could walk there if needed, but they have a quick 24 hour shuttle so you don't need to!
Comment from Hotel Management
Jan 31, 2017 by Best Western Airport Plaza Hotel, Hotel Management
Thank you for your response. We are glad our hotel and staff met your needs. Thank you for staying! We are pleased our valued staff served you well, as well as our shuttle options.