Posted Nov 14, 2016
Stay was great. Just had one hiccup on check in, was given a room that was not ready, but when we went back to the desk, had no problem getting a different room. Beds were excellent, soft, comfy and restful. This was one of very few times the pillows were decent, only needed one of the two since they provided plenty of soft support and NOT flat. Also a quiet enough location within easy reach of the Reno area where we visiting. Would stay here again.
Comment from Hotel Management
Nov 26, 2016 by Lidia, Hotel Operations Manager, Hotel Management
Thank you so much for taking time to give us a feedback about your experience.
At first, I wanted to apologize for the issue that appeared during check in. Our team works hard to provide our guests with exceptional service as it is our number one goal.
On behalf of our entire team I wanted to thank you for staying with us and we are looking forward to your future visits!