Our room heater wasn't working, so we promptly informed the hotel staff. They assured us that maintenance would come to fix it. However, upon returning to our room after taking our kids out, we discovered that the heater still hadn't been repaired. was very late, and our children were exhausted, so we had to endure a cold night's sleep. The chilly conditions led to my kids falling ill the next day. When we voiced our concerns to the staff the following day, they only offered to change our room. Won't be coming back to this hotel. First and last time here.