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Reviews of Eldorado Resort Casino at THE ROW

4 out of 5
Eldorado Resort Casino at THE ROW
345 N Virginia St, Reno, NV

Reviews

7.8

Good

Rating 10 - Excellent. 1186 out of 2816 reviews" "
Rating 8 - Good. 790 out of 2816 reviews" "
Rating 6 - Okay. 397 out of 2816 reviews" "
Rating 4 - Poor. 240 out of 2816 reviews" "
Rating 2 - Terrible. 203 out of 2816 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean awesome views!
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 18, 2024
Thank you for the review.

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, the room and property were clean, the parking garage was a little dirty and did not seem like it had any hotel security monitoring. My room smelled a little funky, but it was not something I had tried to get the staff to assist with (like change rooms) so not sure if another room would have had the same issue or if they would have been accommodating in my request.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 17, 2024
Thank you for the review! We appreciate the feedback regarding the odor and the parking garage. We will forward this along to our hotel management so they can address the issues. We hope to see you again soon,

2/10 Terrible

Joseph

Traveled with group
Disliked: Cleanliness, staff & service
Well it took me 2 hours to check in because eldorado doesn’t do split payment or cash but fast food restaurants can which makes no sense. And what made me mad, I brought my Xbox 1 to watch movies and play video games I couldn’t even use it on the tv so I had to bring my own tv, and no microwave are you serious how are we supposed to heat up the food and the restaurant In the casino are so expensive I’m not going to eat there
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 17, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with a king bed, and we received a room with two queen beds instead. No explanation why we didn't get the room requested.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities
We loved R room, Reno and Vegas R pricing people out on other things. In my Opinion.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for the feedback. We will take your concerns into consideration.

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about our stay at the Eldorado
Stayed 3 nights in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for the great review!

10/10 Excellent

Fred, Amherstview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed that after a 20 minute wait was told I could not use a luggage cart and had to wait for the bell man to be free, another half hour. We made multiple trips and carried our bags
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 10, 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

6/10 Okay

Raymond, Danville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The hotel is fine but a little worn in both the common areas and rooms. Workout room is very small with limited equipment but okay because I was alone. More than two people would be a crowd.The La Strada restaurant is very good and priced accordingly (high). The area around the hotel is a bit seedy, but that’s Downtown Reno overall.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 10, 2024
Thank you for the feedback. We appreciate the comments regarding the common areas and rooms. We will forward this along to our hotel management staff.Thank you again,

10/10 Excellent

jodie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities.
Stayed 3 nights in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

6/10 Okay

Marlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

6/10 Okay

ANDREA, Rocklin

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
“We have room ready in the type you reserved (Premium 2 Queens with Mountain View) but it will be an additional $30 to check in 30 minutes early We already paid for the more expensive room on a Friday, the check in agent remarked on my tired face and red eyes. It’s shameless that they would do that! The keys to the room did not work, so my husband with a bad back had to stand in the hallway at the room door while I went back to the front desk for them to make new keys. THEY KNEW THE KEYS WOULD NOT WORK BECAUSE THEY SAID THEY HAVE NEW SYSTEMS AND IT HAS BEEN A PROBLEM! So why not use the new systems to code the keys in the first place-again after we paid an additional $30 to check in 30 minutes early! The size of the room is adequate for our family of 3, there is a coffee maker and a mini fridge. No microwave. The room was sufficiently clean except for the used K Cup pod in the coffee maker this morning. The shower does not get hot just very warm. The AC/heater only has one fan setting. The towels are not soft and luxurious, the beds are way too soft and not supportive at all in the “Premium room 1119.” The “view” is the parking structure and the hotel across the street. This room has a small sitting area with two chairs and a table by the window that overlook the neon pink outlined parking garage. The pool was closed. Not a first choice for a future stay but we are here for the quick walking convenience to the Reno Event Center.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

10/10 Excellent

Renante, Roseville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. The rooms were cleaned every day. The staff were friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transportation and the amtrak station
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 5, 2024
Thank you for the review!

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and big. Clean and have a lot of space for clothing.
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 5, 2024
Thank you for the review.

10/10 Excellent

Alexiss

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa room is wonderful!
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 2, 2024
Thank you for the review.

10/10 Excellent

Justin

Stayed 2 nights in Mar 2024

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, easy pre- check online. Good location
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the review.

8/10 Good

Jason Bradley

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the review.

10/10 Excellent

Kevin

Thank you
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 28, 2024
Thank you!

2/10 Terrible

Christenna

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 28, 2024
Thank you for the review.

8/10 Good

Tommy

Traveled with partner
Liked cleaning like the restaurants and polite staff
Stayed 3 nights in Mar 2024
Response from Donald C. on Mar 27, 2024
Thank you for the review.

8/10 Good

Alexis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was cold in the room and the heater wasn’t working, but it was great otherwise.
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 27, 2024
Thank you for the feedback. We will address the issues regarding the heater in the room. We hope to see you again soon.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was a breeze.
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 26, 2024
Thank you for the review.

10/10 Excellent

Bernita, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 27, 2024
Thank you for the review.

10/10 Excellent

THEODORE R, Wilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff.
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for the review.

6/10 Okay

Daniel

Liked: Staff & service
After a busy day of traveling and competing in a weightlifting competition, I was ready for a good nights sleep. Unfortunately, my room was right above the Novi nightclub. I was awakened by loud music and thumping bass. I called the front desk around 1:30 AM and was able to get a new room. I opened the door to the new room but was shocked to see a pair of legs on the bed. The night manager assigned me to a room that was already occupied. I went back to the front desk and was finally able to get another room on the 11th floor. After the whole ordeal I finally fell asleep after 3:30 AM. I appreciate that the manager was trying to help me but it was an ordeal. If you are assigned a room on the 5th floor near the club, try to get a different room!
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 26, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Mr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and fun place
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for the great review!

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 26, 2024
Thank you for the review.

8/10 Good

Bradley

Stayed 1 night in Mar 2024
Response from Donald C. on Apr 15, 2024
Thank you for the review.

10/10 Excellent

dian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 27, 2024
Thank you for the review.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Donald C. on Mar 26, 2024
Thank you for the review.

6/10 Okay

Rafael Aron

Traveled with group
Liked: Staff & service, amenities
I would have given it 4 stars because most things we wanted to do were close enough. The only reason I gave it a 3 was because they should have better AC. It’s already very warm in the casino and the hotel rooms and the lowest the AC went was 60 degrees but it felt very suffocating trying to sleep. Most of the time we were waking up early because of how stuffy it felt. We also wanted to get waters from the vending machine near the elevator and they didn’t have anything. I will say that it was a pleasant stay and I would maybe stay there again in the future.
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

4/10 Poor

Michael J

Disliked: Property conditions & facilities
I had a non-smoking room, but the floor under me must have been smoking as I woke up in the morning to the horrible stench of smoke and could barely breathe due to my allergy to cigarettes. Room was very small and old. They gave me a terrible room which when I opened the window, I got a beautiful view of the roof. I should've taken the upgrade to a suite for $45 they offered at check-in.
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Surprisingly nice for the price. Rooms were cleans and well taken care of!
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for the review!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
We were really tired and the front desk manager was super helpful.
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for the feedback regarding our manager. We appreciate it!

10/10 Excellent

Jada

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for the review.

6/10 Okay

Beth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for the review.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the River Walk District. Close to some great eating and central to many casinos. We enjoyed walking around and enjoying the many art pieces around town.
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 25, 2024
Thank you for the review. Were glad you enjoyed The Biggest Little City!

8/10 Good

alvida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 19, 2024
Thank you for the review.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I love the classic feel of the property. Everything is easy to find.
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 18, 2024
Thank you for the review.

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 18, 2024
Thank you for the review.

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Mar 2024
Response from Donald C. on Mar 18, 2024
Thank you for the review.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Mar 2024
Response from Donald C. on Mar 18, 2024
Thank you for the review.

10/10 Excellent

Maria

Price
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 11, 2024
Thank you for the feedback.

8/10 Good

Logan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Donald C. on Mar 18, 2024
Thank you for the review.

8/10 Good

William Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding property was dirty
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 14, 2024
Thank you for the feedback.

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 14, 2024
Thank you for the review.

4/10 Poor

peter

Disliked: Staff & service, amenities
See above
Stayed 2 nights in Mar 2024
Response from Donald C. on Mar 14, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,