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Reviews of Grand Sierra Resort and Casino

4 out of 5
Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 3071 out of 6397 reviews" "
Rating 8 - Good. 1434 out of 6397 reviews" "
Rating 6 - Okay. 788 out of 6397 reviews" "
Rating 4 - Poor. 569 out of 6397 reviews" "
Rating 2 - Terrible. 535 out of 6397 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from GSR on Apr 19, 2024
We're honored by your perfect rating! Thank you for choosing to stay with us.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Reno. Excellent resort and staff. I recommend it for anyone looking to stay in Reno.
Stayed 3 nights in Apr 2024
Response from GSR on Apr 19, 2024
We're delighted you had a fantastic experience! Thank you for the glowing review.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a perfect casino that meets all your needs! Not in any down town area so don’t think you can bar hop and stay there. Super clean, smells great!
Stayed 1 night in Apr 2024
Response from GSR on Apr 19, 2024
Thank you for your positive feedback! We look forward to having you stay with us again in the future.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Always satisfied with this venue.
Stayed 1 night in Apr 2024
Response from GSR on Apr 19, 2024
Thank you for sharing your experience! We appreciate your recommendation.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed so many of the different activities offered at the GSR. Customer service was great from everyone and love our experiences there. Food was great wherever went as well.
Stayed 4 nights in Apr 2024
Response from GSR on Apr 17, 2024
We're overjoyed by your 5-star review! Come back anytime.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the on property arcade for children. Convenient, fun and safe for kids
Stayed 2 nights in Apr 2024
Response from GSR on Apr 17, 2024
Your positive comments are greatly appreciated! We hope to see you again soon.

10/10 Excellent

Hamidullah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from GSR on Apr 16, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GSR on Apr 17, 2024
Thank you for the amazing feedback! We look forward to welcoming you back.

8/10 Good

Vanessa, Yuba City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always. Easy parking and easy to and from for convention center.
Stayed 3 nights in Apr 2024
Response from GSR on Apr 16, 2024
We're so glad you enjoyed your stay! Your satisfaction is our priority.

10/10 Excellent

Erin

Traveled with family
Very friendly staff and clean!
Stayed 3 nights in Apr 2024
Response from GSR on Apr 15, 2024
Your positive comments are greatly appreciated! We hope to see you again soon

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from GSR on Apr 15, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Good

Edith

Business traveler
Liked: Staff & service, amenities
It was a great stay the hotel literally has its own workd. At the lower lever where the pool is at there is a Johnny Rocket, a FAT TUESDAY, arcade, bowling alley, Escape room! It is amazing. They have other restaurants to eat as well as Starbucks, bakery, night club and bars. The only bad thing I would say is that the carpet were so worn out and lifting up on the room floors that when I rolled my suitcase it got stuck. But besides that the rooms and view were beautiful and so worth the money!
Stayed 1 night in Apr 2024
Response from GSR on Apr 15, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSR on Apr 16, 2024
We're thrilled to hear you had a 5-star experience! See you again soon.

8/10 Good

Estevan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean quiet and nice
Stayed 3 nights in Apr 2024
Response from GSR on Apr 15, 2024
Thank you for the amazing feedback! We aim to exceed expectations.

10/10 Excellent

Elsa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean .stayed on the 20 floor beautiful view of the mountains.
Stayed 1 night in Apr 2024
Response from GSR on Apr 14, 2024
Thank you for the glowing review and 5-star rating! We're delighted you enjoyed your stay.

10/10 Excellent

Zeb

Traveled with partner, Traveled with family
Liked: Amenities
It was nice
Stayed 1 night in Mar 2024
Response from GSR on Apr 14, 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

8/10 Good

Maria L

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk friendly.
Stayed 3 nights in Apr 2024
Response from GSR on Apr 14, 2024
Your satisfaction is our priority! Come back and see us soon.

6/10 Okay

Mary

Business traveler
Liked: Amenities
Disliked: Cleanliness
Dirty wash cloths on the floor as soon as you open the door to the room. No clean wash cloths and only one roll of toilet paper.
Stayed 2 nights in Apr 2024
Response from GSR on Apr 14, 2024
We are sorry to hear that. We'll address the issues you've raised.

8/10 Good

Connie, North Augusta

Liked: Cleanliness, staff & service, amenities
The door did not latch good and w E had to call for someone to clean the room, only had one roll of toliet paper had to call gor more …. But all in all we had a good time
Stayed 5 nights in Apr 2024
Response from GSR on Apr 14, 2024
We apologize for the inconvenience. Your feedback will help us improve.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great dining.
Stayed 1 night in Apr 2024
Response from GSR on Apr 14, 2024
Thanks for the positive vibes! Come back anytime for more.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSR on Apr 14, 2024
We're honored by your perfect rating! Thank you for choosing to stay with us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great concert venue. Asian Bistro👍
Stayed 1 night in Apr 2024
Response from GSR on Apr 15, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would want different are extra blankets in the closet. It was a bit chilly at night. We even turned the ac off
Stayed 1 night in Apr 2024
Response from GSR on Apr 12, 2024
Thank you for your feedback. We will pass on the extra blanket suggestion to management. We look forward to seeing you again in the future.

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here and it was as great as the first. I love the different activities my kids could to do all there on the property like the bowling alley, the pool and the arcade area. The housekeeping was great and the staff was attentive. Definitely my go to place highly recommended
Stayed 3 nights in Apr 2024
Response from GSR on Apr 11, 2024
Your 5-star review means the world to us! We're grateful for your kind words

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente gracias
Stayed 1 night in Mar 2024
Response from GSR on Apr 11, 2024
Thank you for sharing your experience! We appreciate your recommendation.

10/10 Excellent

Darelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place!!
Stayed 3 nights in Mar 2024
Response from GSR on Apr 11, 2024
We're thrilled you had a great experience! Thanks for the wonderful review.

8/10 Good

Cesar

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from GSR on Apr 11, 2024
Appreciate your review. We're always striving to improve

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a weekend getaway.
Stayed 2 nights in Apr 2024
Response from GSR on Apr 9, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not like- 1= slow check in, 15-20 people in line and only 3 check-in people. 2= Bottle of water in room was half drank 3= toilet bowl won’t fill up so ran till we played with handle to make it stop. 4= was 6 floors above the hot tub’s, played loud music way after 10 pm.
Stayed 1 night in Apr 2024
Response from GSR on Apr 9, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future. Thank you for your feedback.

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness
Our room was dirty. Of course we noticed it once we lugged all of our luggage upstairs. When we called down to the front desk, they told us to go back down to the lobby to get keys for a new room. I was not impressed with being inconvenienced with going back downstairs.
Stayed 1 night in Jan 2024
Response from GSR on Apr 9, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future. Thank you for your feedback.

10/10 Excellent

Johnathan

Liked: Cleanliness
Great
Stayed 2 nights in Apr 2024
Response from GSR on Apr 9, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

2/10 Terrible

Kristi

Stayed 5 nights in Apr 2024
Response from GSR on Apr 11, 2024
Sorry to hear that. We'll do our best to address your concerns.

4/10 Poor

Jayda

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room wasn’t cleaned very well. There was random medicine pills in the bathroom, our shower had soap bar rings on the shelf, socks laying on the floor from previous people, some of the furniture in the room was broken, and we didn’t receive wash rags or hand towels. It didn’t feel thorough and we weren’t impressed.
Stayed 1 night in Apr 2024
Response from GSR on Apr 9, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future. Thank you for your feedback.

8/10 Good

Sheena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Upon entry of our room, I found a used towel under the sink, hair on the bathroom floor and candy in the corner of the room. I was a little disappointed about that
Stayed 2 nights in Apr 2024
Response from GSR on Apr 8, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Clean for a casino resort.
Stayed 1 night in Apr 2024
Response from GSR on Apr 8, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSR on Apr 9, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSR on Apr 9, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 Okay

Kathleen, Elko

Traveled with family
Liked: Amenities
Our non smoking room smelled like smoke.
Stayed 2 nights in Apr 2024
Response from GSR on Apr 7, 2024
We appreciate your feedback. We'll work on improving any areas of concern.

10/10 Excellent

Hossein

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice luxury resort with close proximity to the airport.
Stayed 1 night in Mar 2024
Response from GSR on Apr 7, 2024
Thank you for the amazing feedback! We look forward to welcoming you back.

10/10 Excellent

Chanda, Modesto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had never stayed here before, took the family for a little getaway and we loved every moment of it. GSR staff were friendly and helpful with all of our questions. We really didn’t have to leave the resort for anything because there was so much to do there. My kids enjoyed wondering and exploring the resort. Super convenient that Walmart is across the street, if needed to get snacks or something else it’s right there! Would definitely stay at the GSR again!
Stayed 2 nights in Mar 2024
Response from GSR on Apr 7, 2024
Thank you for the wonderful review! We're here for you anytime.

6/10 Okay

Jane

Liked: Staff & service
Disliked: Cleanliness
My sheets smelled like cigarettes smoke so the housekeeping changed then immediately.
Stayed 2 nights in Apr 2024
Response from GSR on Apr 6, 2024
Thank you for your feedback. We're committed to constant improvement.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing for a great birthday weekend.
Stayed 2 nights in Mar 2024
Response from GSR on Apr 7, 2024
Thank you for the amazing 5-star review! We can't wait to welcome you back.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GSR on Apr 7, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from GSR on Apr 7, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Good

Richelle

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The beds were horrible. Very uncomfortable. The casino and food were great.
Stayed 1 night in Apr 2024
Response from GSR on Apr 5, 2024
Appreciate your review. We're always striving to improve.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSR on Apr 6, 2024
Delighted to hear you were happy with your stay!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSR on Apr 6, 2024
Your satisfaction is our priority! Come back and see us soon.

2/10 Terrible

Kristy

Disliked: Cleanliness, property conditions & facilities
Our sheets were not clean and bathroom had blood stain and hair
Stayed 2 nights in Apr 2024
Response from GSR on Apr 5, 2024
We're sorry to hear about your experience. We'll strive to do better