Ratings based on 11,158 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
The stay was good, but, beware, the bell service was very slow.
4 out of 5
Recommended
for Everyone
by A verified traveler

Casino hotel with things for the kids to do too

Posted Apr 22, 2017
Pros: Rooms were nice and food was good. My son had fun in the arcade and at the movie theater for $4 a movie. Freddy at Front Desk was super nice.
Cons: We were on Concierge Floor - paid extra for breakfast - but breakfast room only for 21 and over and they don't want you take food out. Kids???
Location: Near to museums and close to airport. Hour from Tahoe.
Stayed after skiing in Tahoe. Very big hotel with casino.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
The entire staff was perfectly accommodating and with great senses of humor and hospitality.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Pool is under construction

Posted Apr 22, 2017
Pro: Nice size room, great bathroom, lots of onsite activities other than gambling (ie. bowling, theatre), shuttle from the airport Cons: Pool was unexpectedly closed with no upfront notice here or on their site, room temperature made sleep terrible as even though we had it turned down to 62, it would never get below 73.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Apr 22, 2017
It was great . My little family loved the room felit like we were home
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Value

Posted Apr 21, 2017
Nice hotel with great service. It could have been a little cleaner such as smudges on the glass,etc. But it was spring break. I was surprised to see so many families but fun zone downstairs and bowling etc. Made it fun for both adults and kids. Hotel was kind of like a cruise ship with a row of restaurants, shopping and activities. I got a great price so I think it was definitely worth it.
3 out of 5
by A verified traveler from C

Nice Hotel .... Expensive ? Especially to pay

Posted Apr 20, 2017
Pros: Great Hotel, My partner room was $40.00 dollars and My room was $69.00 plus franchise FEE ...... and Expida charged me a rate too book the room ????
Cons: Wave the Fee's would be great !!!!! I was there for a food ( Safeserv) class ...... I ate at your restaurants ! Drink at your bars and gamble .......
Location: I was not excepting extra expense to be add .... It was not add to the guy that went with me .......
Especially to pay for the physical fitness room and other franchise fee ... I was in Reno on Business .... Not to play .... Never again.....
Comment from Hotel Management
Apr 23, 2017 by CortneyMT, Hotel Management
Hi Dave, Thank you for this review. We apologize for your experience with Expedia. Please take our sincere apologies. We hope that we can earn your business in the future here at the GSR. Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Casino Hotel

Posted Apr 19, 2017
Pros: Everything, Access, economical, pleasant, etc.
Pleasant stay. Didn't smell like a normal tobacco smelling casino. Stayed there on business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Redding, CA

Casino hotel close to the airport

Posted Apr 18, 2017
Pros: Room was pretty quite and bed very comfortable
Cons: Couch needs upgrading
Location: We chose it because of closeness to the airport this trip
Room was nice, although there was a couple of problems we discovered; one of the table chairs had a very wobbly leg and could not be sat in, we did report it to staff when we left, and the couch was just not the comfortable to sit on.
3 out of 5
by A verified traveler

Posted Apr 17, 2017
Didn't really enjoy my stay there. When we arrived the room we requested Via Expedia was not available so they tried putting us in a smokers room. Then charged is extra to get a non smoking room. Went to the Spa and my reservation got lost so I wasn't able to get the Spa treatments I wanted. The room smelled bad. Thumbs down.
Comment from Hotel Management
Apr 23, 2017 by CortneyMT, Hotel Management
Hi, Thank you for this review. We apologize for your experience with your room and the Spa. We have passed on your feedback to Management for resolution and coaching. Please take our sincere apologies. We hope that we can earn your business in the future. Thank you again!