Posted Mar 27, 2017
The check in process was the worst I've experienced in a long time. A very long line existed for check in. There was only one person working the counter most of the time, so the was forever. Other employees, including management, would occasionally walk by, avoid eye contact with those in line, and walk on. Two employees waited behind the VIP counter for someone to show up, which they occasionally did, but most of the time they just waited there at an empty counter while the line right next door got longer and longer. Eventually two more employees showed up, but not until I had waited 20-30 minutes and was near the front. They were pleasant enough, but after a long trip this was aggravating and something I have not experienced very often in my 30 years of nearly continuous travel.