This hotel is a classic example of a crappy casino hotel. All the lights and glitz in the world cannot compensate for the stench of chemical floral scent permeating the lobby and casino to mask the scent of old cigarettes. Our room was located on the 5th floor and the stench of air fresher was overpowering in the hallways. I have allergies and the only way to survive was too run from the elevator to our room without breathing the fetid floral air. Huge disappointment and staying there only added to our stress as we were in Reno to visit a relative diagnosed with brain cancer. This place is horrendous. Avoid it. There has to be a better hotel in Reno!
Comment from Hotel Management
Feb 23, 2017 by CortneyMT, Hotel Management
Thank you for taking the time to submit this review. We are sorry to hear about your experience with the smoke. We are working diligently everyday, along with our filtration system to keep the cigarette smoke to a minimum. With us being a casino property, we understand that it is very important to keep this to a minimum for those non-smokers. We are sorry to hear about relative. Please reach out to us if there is ever anything we can assist you with.