Was really looking forward to staying here based on the reviews. Was very disappointed by reality. Was put in one of the renovated rooms and it was dirty and ugly. The heat didn't work the first night. There was dirt and dust on the floor but I ignored that after finding toe nail clippings under the desk. The bathroom was cold and had floor to ceiling brown marble with black vanity. It was like being in a cave.
There were drunk people walking around the hallways smoking. It didn't matter the time of day. Every time I left my room I would bump into someone with a beer in the hallway or spilling their drink in the elevator. I'm a truck driver and I've encountered better mannered people in truck stops.
Comment from Hotel Management
Jan 15, 2017 by CortneyMT, Hotel Management
Thank you for taking the time to submit a review. We are sorry to hear about your experience and the condition of your room. This is completely unacceptable and your comments have been sent to Management for resolution and coaching. This is not a great example of what Grand Sierra Resort and Casino has to offer their guests. We hope that we can earn your business back again in the future.