Ratings based on 5,299 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from sac ca

Like location

Posted Feb 25, 2017
Pros: Where it is in downtown
Cons: Cleaner room
Room had last guest laundry and some drug paraphernalia
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Got to room and there was water in the tub and a half drank water bottle on the night stand.
4 out of 5
Recommended
for Everyone
by A verified traveler from J

Posted Feb 22, 2017
Wish we could have stayed longer! The staff were friendly, the room was clean and we enjoyed Reno!
4 out of 5
Recommended
for Everyone
by A verified traveler from houston, TX

Overall OK

Posted Feb 21, 2017
It is a very nice hotel for the price. My only complaint is to have found a dirty room once.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno Nevada

Hotel room was spotless! I do recomend this hotel!

Posted Feb 21, 2017
I like the room, it was spotless! The only thing I was disappointed was about the staff! The lady who help me out at the check in was not nice! She had an attitude, never welcome me or smile! They need to get some training on customer service! The valet parking staff was excellent! They offer help with my bag, I was pretty impress with the valet parking!!!
2 out of 5
by A verified traveler from Reno,. NV

NO hot Water!

Posted Feb 19, 2017
Pros: Location
Cons: Get hot water to the rooms, add insulation to keep hall noise out.
No hot water in this hotel. They refused to do anything except refund the $13 resort fee. They failed to honor their advertised local discounts on everything in the hotel..Will never return. Room was also noisy. No real insulation or sound barrier to hall. Was woken up repeatedly by drunks in the hallway during the night.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Feb 19, 2017
There was long black hair stuck on the shower wall.
2 out of 5
by A verified traveler from Boynton Beach FL

Seems like a business in transition dumpy and sad�

Posted Feb 19, 2017
Pros: Starbucks was very handy.
Cons: See above. Need to rehab whole thing. Just wondering who comes to Reno these days?
Check in was bad, first roomgivennot ready. Had to wait for new keys. Gym was closed. Alternative gym was three blocks away. Bellmen gave me a map with wrong directions to a very sketchy part of town. Wasn't very clean. Shower was sad. Spit water. Too low. Tiny bathroom. Just sad. Seems to be in transition. Story with 80% off everything screams desperate.
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel

Posted Feb 18, 2017
Pros: everything
Cons: nothing
Location: close
very good food nice dealers, very good overall ,nice beds ,close to everthing
5 out of 5
Recommended
for Everyone
by A verified traveler from California

nice to stay n close to other places

Posted Feb 17, 2017
had great experience n we loved to come back again..