Suite, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Holiday Inn Express & Suites Reno, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 933 reviews" "
Rating 8 - Good. 276 out of 933 reviews" "
Rating 6 - Okay. 61 out of 933 reviews" "
Rating 4 - Poor. 35 out of 933 reviews" "
Rating 2 - Terrible. 25 out of 933 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
We stayed two nights and housekeeping did not come by to clean the room or make sure we didn’t need new towels. We had to go down to the front desk and ask for clean towels. We could hear housekeeping upstairs cleaning the room above up at 8 in the morning both morning but yet our room was never cleaned. We had other issues as well but it doesn’t matter because nothing is never done to make it better.
Stayed 2 nights in Feb 2024

8/10 Good

Jessi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great. The abandoned car out front is off putting and it looks like its been there awhile. It made me feel a little unsafe. Like I said, otherwise great. Thank you
Stayed 1 night in Feb 2024

8/10 Good

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was better than other places i've stayed at i would definitely recommend to people
Stayed 3 nights in Feb 2024

8/10 Good

Phu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator inside the unit is very loud.
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Very quiet Hotel. Breakfast was Great too. Was a Nice Stay. Will definitely return someday.
Stayed 1 night in Feb 2024

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 1 night in Feb 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

6/10 Okay

Noelia

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

6/10 Okay

manuela

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
It was in a good area
Stayed 2 nights in Dec 2023

10/10 Excellent

Yadira

Stayed 2 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Adireddy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor breakfast options
Hi, we are disappointed at breakfast as the staff mentioned that waffle batter is over for the day and they are not ready to refill. Year over year hotels are increasing the prices and reducing the breakfast options and don’t know the reason. Just for name sake, hotels are providing breakfast with minimal options.
Stayed 1 night in Dec 2023

8/10 Good

Kane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Xuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Front desk kind and helpful to a young new traveler trying to get home for Christmas. It felt very clean, safe, and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a certain criteria for a great hotel stay. This property met all of the great stay criteria for me.
Stayed 3 nights in Nov 2023

2/10 Terrible

Gerard

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Blood stains on my sheet!!!!

10/10 Excellent

Oren, Los gatos

Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for where I needed to be
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at HIE was so friendly and so accommodating. The rooms were clean and the breakfast was wonderful.
Stayed 2 nights in Nov 2023

8/10 Good

Shann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Clean room
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the airport and the property was quiet! Helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Fabien, Reno

Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023

2/10 Terrible

Roberta

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in and went to my room. There were stains on the carpet and the matress had some brown stains all over both sides. At that point I used my phone flash light to really check the matress and found bed bugs near the headboard. I turned around and left, dropped my keys off at the desk and told the attendant. She didnt really seem surprised, not sure what to make of that. I checked out and went to another hotel. I wont make that mistake again.
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay.
Very friendly and CLEAN. Breakfast was exceptional with very nice variety!
Stayed 1 night in Oct 2023

10/10 Excellent

Beulah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for the family
Stayed 1 night in Oct 2023

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

8/10 Good

David, Ellensburg

Stayed 1 night in Oct 2023

10/10 Excellent

Jodi

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, clean room, love the Dove brand toiletries including lotion. The breakfast buffet was good with premade omelette with “cheese” , bacon, sausage, waffles, pancakes, cinnamon rolls, yogurt, fruit. I just wish the “cheese” on the omelettes was real cheddar and not cheese whiz. That was the only disappointing item of the stay. The hotel is close to the freeway for quick access, but not noisy which is a plus. The hotel around businesses so driving around at night is dark but again quiet and no issues with safety.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

DANILO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the overall we are satisfied in our stay in this property
Stayed 2 nights in Sep 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Great Place I would totally stay here again
Stayed 1 night in Sep 2023

10/10 Excellent

Elsie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Miguel, Paramount

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

mrs mariana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worse Holiday Inn front desk staff!!
Check in was fast & easy. The breakfast staff was great making sure the area is clean and fully stacked. The room were recently updated, clean and comfortable. Everything seemed to be working excellent as what we always expect at Holiday Inn. Until we called in the morning to ask the latest time for check-out. ISABEL answered at the front desk & said its 2:00pm for $75. I told her we usually check-out at 1:00pm with no fee and ask if we can at least check-out 12-12:30 and she said in a very mean tone “yeah its still $75!” So I ask again what’s the latest time to check-out and this ISABEL front desk staff with no manners, no customer service etiquette answered again with no empathy, no kindness in her tone & I can feel she’s irritated & smirking when she answered “its 11:00 am & THEY just started doing that”. She said “they” & not “we” to represent Holiday Inn. She already show that she’s not part of the Holiday Inn team that we used to know by trying to put the blame on someone else. We’ve been to every Holiday Inn in different city and states & this is the first time that I’ve encountered this disrespectful & dismissive behavior from a Holiday Inn staff. ISABEL has no customer service, unapologetic and should not be in customer service. I didnt mind paying $892 for 3days/2nights knowing its our beloved Holiday Inn - all ISABEL has to do is say it in a nice respectful way & i wouldnt be writing this review. She made us disappointed with our stay.
Stayed 3 nights in Sep 2023

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. The room and public areas were clean. Bed was comfortable. Breakfast good. Clise to my final destination. Staff very friendly. Quiet as it away from downtown casino area. Would stay again if in the area.
Stayed 1 night in Aug 2023

8/10 Good

Annelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Exceptional property!
We check in Saturday around 12 am and clerk person not friendly at all. Customer service is very important at a hotel! Also no parking available
Stayed 1 night in Aug 2023

4/10 Poor

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2023