Suite, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds
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Reviews of Holiday Inn Express & Suites Reno, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Reno, an IHG Hotel
2375 Market Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 942 reviews" "
Rating 8 - Good. 279 out of 942 reviews" "
Rating 6 - Okay. 63 out of 942 reviews" "
Rating 4 - Poor. 35 out of 942 reviews" "
Rating 2 - Terrible. 25 out of 942 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Liked: Amenities, property conditions & facilities
Everything was good just the bathroom sink was broken
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed here and it’s very nice. Clean, comfy beds, nice breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Bernice

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was great....my only complaint was the lock on the door. There were 3 holes where it was at one time
Stayed 1 night in Apr 2024

10/10 Excellent

Zachary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at a fair price in Reno! The location is not ideal, but with a little driving, I could access restaurants, etc. My room was clean. The breakfast was robust. There is plenty of free parking. The staff was very helpful when I needed to extend my stay. I recommend staying here!
Stayed 3 nights in Apr 2024

6/10 Okay

Charlene

Liked: Cleanliness
Didnt realize it was next to the freewat and it was a very small average room for 259 a night definitely wont waste money there again!
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
We stayed two nights and housekeeping did not come by to clean the room or make sure we didn’t need new towels. We had to go down to the front desk and ask for clean towels. We could hear housekeeping upstairs cleaning the room above up at 8 in the morning both morning but yet our room was never cleaned. We had other issues as well but it doesn’t matter because nothing is never done to make it better.
Stayed 2 nights in Feb 2024

8/10 Good

Jessi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great. The abandoned car out front is off putting and it looks like its been there awhile. It made me feel a little unsafe. Like I said, otherwise great. Thank you
Stayed 1 night in Feb 2024

8/10 Good

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was better than other places i've stayed at i would definitely recommend to people
Stayed 3 nights in Feb 2024

8/10 Good

Phu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator inside the unit is very loud.
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Very quiet Hotel. Breakfast was Great too. Was a Nice Stay. Will definitely return someday.
Stayed 1 night in Feb 2024

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 1 night in Feb 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

6/10 Okay

Noelia

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

manuela

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
It was in a good area
Stayed 2 nights in Dec 2023

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice, only in the first floor you can hear everything..
Stayed 3 nights in Dec 2023

10/10 Excellent

Yadira

Stayed 2 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Adireddy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor breakfast options
Hi, we are disappointed at breakfast as the staff mentioned that waffle batter is over for the day and they are not ready to refill. Year over year hotels are increasing the prices and reducing the breakfast options and don’t know the reason. Just for name sake, hotels are providing breakfast with minimal options.
Stayed 1 night in Dec 2023

8/10 Good

Kane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Xuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Front desk kind and helpful to a young new traveler trying to get home for Christmas. It felt very clean, safe, and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a certain criteria for a great hotel stay. This property met all of the great stay criteria for me.
Stayed 3 nights in Nov 2023

2/10 Terrible

Gerard

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Blood stains on my sheet!!!!

10/10 Excellent

Oren, Los gatos

Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for where I needed to be
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at HIE was so friendly and so accommodating. The rooms were clean and the breakfast was wonderful.
Stayed 2 nights in Nov 2023

8/10 Good

Shann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Clean room
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the airport and the property was quiet! Helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Fabien, Reno

Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023

2/10 Terrible

Roberta

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in and went to my room. There were stains on the carpet and the matress had some brown stains all over both sides. At that point I used my phone flash light to really check the matress and found bed bugs near the headboard. I turned around and left, dropped my keys off at the desk and told the attendant. She didnt really seem surprised, not sure what to make of that. I checked out and went to another hotel. I wont make that mistake again.
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay.
Very friendly and CLEAN. Breakfast was exceptional with very nice variety!
Stayed 1 night in Oct 2023

10/10 Excellent

Beulah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for the family
Stayed 1 night in Oct 2023

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

8/10 Good

David, Ellensburg

Stayed 1 night in Oct 2023

10/10 Excellent

Jodi

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, clean room, love the Dove brand toiletries including lotion. The breakfast buffet was good with premade omelette with “cheese” , bacon, sausage, waffles, pancakes, cinnamon rolls, yogurt, fruit. I just wish the “cheese” on the omelettes was real cheddar and not cheese whiz. That was the only disappointing item of the stay. The hotel is close to the freeway for quick access, but not noisy which is a plus. The hotel around businesses so driving around at night is dark but again quiet and no issues with safety.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

DANILO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the overall we are satisfied in our stay in this property
Stayed 2 nights in Sep 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Great Place I would totally stay here again
Stayed 1 night in Sep 2023

10/10 Excellent

Elsie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023