Ratings based on 514 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Aug 25, 2015
Unable get requested rooms................................................
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Fantastic staff, great room except a/c.

Posted Aug 23, 2015
Pros: See above.
Cons: Air conditioning.
Location: Airport is a 2 minute drive.
The staff at this hotel deserves a raise for its friendliness and ability to multi-task. Wasn't expecting much from an airport hotel (stayed at Best Western-Reno Airport last year, awful) but this one exceeded expectations. Room was huge, WiFi excellent; bells and whistles for technology (hooking computer to t.v., etc.) great. Although no room service, ability to call down an order from hotel menu and pick it up in lobby worked well. Food was B+ and downstairs bar, though small, had good and reasonably priced wine at $6.75 per glass. Only drawback, and it's significant, to this hotel is awful air conditioning noise: you feel like you're in a wind tunnel all night. That said, this one gets an A-.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
All of the staff were friendly and helpful. The hotel was clean and comfortable. I enjoyed staying here.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Difficult to find

Posted Aug 22, 2015
Pros: Friendly & helpful staff.
Cons: Rooms are dated and need a better layout arrangement - e.g. the sink was located around the corner from the washroom - better if it was IN the washroo
Location: Did not have time to tour - a quick IN-OUT business trip.
With all the construction around RENO, I took an hour to find Hyatt Place after I reached RENO on Hwy. 80. A Map with written directions would have been a great help. As it was, I stopped a gentleman in a pickup truck who VERY nicely told me to follow him, led me to a spot where I could see the highways, gave me driving instructions. HATS OFF THE THAT GUY - a PEST CONTROL company.
4 out of 5
Recommended
for Everyone
by A verified traveler

A Mini Hyatt - -perfect

Posted Aug 22, 2015
Pros: The staff really try to make your stay exactly what you want. They go out of their way to try and say "Sure, we can do that".
This is a really nice place to stay in Reno if you don't want the "Casino" experience. Convenient location, well maintained, a really nice group of employees. Their complimentary breakfast is a bonus. Also, if you want a cocktail or wine, they pour really big drinks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

nice hotel, easy to get to from the airport

Posted Aug 18, 2015
Pros: all in all, it was a great place to stay
Cons: Nothing could be improved
Location: close to the airport, close to downtown Reno. Not far from Virginia City, Lake Tahoe
Close to the airport and very easy to get to from the airport. Close to the interstate, so easy to get around the Reno area. Nice hotel , very quiet. Nice free breakfast. Big TV in room, very clean and great bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Nice Hotel close to the airport

Posted Aug 18, 2015
This is a nice hotel conviently located right across from the Reno international airport. The staff is friendly and helpful. Rooms are clean and quiet. Would stay here again.
2 out of 5
by A verified traveler from Lake Tahoe

Too much noise

Posted Aug 17, 2015
Proximity to freeway and airport plus noisy room air conditioner made sleep almost impossible
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Nice clean a little bit noisy.This is not bleasent

Posted Aug 16, 2015
Next room wake up alarm I hear it in my room. A awake me earlier.
1 out of 5
by A verified traveler from b

Horrible customer service

Posted Aug 5, 2015
Awful, unaccomodating, will never book another Hyatt ever