Ratings based on 456 Verified Reviews

3.2 out of 5
65% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from elko

You can cook

Posted Sep 12, 2017
Pros: Cooking you own food, nice balcony. Parking is good. Utensil, plates, and coffee maker were all clean.
Cons: Need a stronger fan for the Air-conditioner.
Location: If you like downtown Reno this a great location. Everything within walking distance. Organic food store around the corner.
room was clean except the table had some food stain.
Comment from Hotel Management
Sep 14, 2017 by Management, Hotel Management
Dear Steve, Thank you for your comments and feedback. We are pleased you enjoyed your stay at Legacy Vacation Club. We look forward to seeing you again on your next visit! Legacy Vacation Club Management
5 out of 5
Recommended
for Everyone
by A verified traveler from oakhurst ca

Nice hotel love the location

Posted Aug 28, 2017
Enjoyed the deck and nice staff they are friendly and courteous
Comment from Hotel Management
Aug 28, 2017 by Management, Hotel Management
Thank you for your comments and feedback. We are pleased you enjoyed your stay at Legacy Vacation Club. We look forward to seeing you again on your next visit! Legacy Vacation Club Management
1 out of 5
by A verified traveler

Resort FEE? No Parking?

Posted Aug 23, 2017
We had to pay some bogus fee when we were leaving. That FEE should be included within Expedia's fees. Also parking was BAD!
Comment from Hotel Management
Aug 28, 2017 by Management, Hotel Management
We apologize that you did not have a comfortable stay. This certainly is not what most guests experience at our resort. Unfortunately, due to the busy season and minimum spaces available, parking is tight. However, we do make Legacy guests a priority when parking during the busy season. In regards to the resort fee & deposit, it is stated in the information before you book, on your confirmation after you booked and your check-in information upon arrival. If you are confused by this we apologize. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service & accommodations. Best Regards, Legacy Vacation Club
4 out of 5
Recommended
for Everyone
by A verified traveler from North Hollywood, CA

Spacious room, walking distance to Riverwalk

Posted Aug 21, 2017
Pros: Spacious room, plenty of pillows and towels without having to ask for extras
Cons: Constant low volume sound/noise inside the room (refrigerator or A/C motor?)
Location: Easy drive to the University of Nevada, Reno
Friendly check-in, comfortable bed, parking spaces hard to get into (but not impossible)
Comment from Hotel Management
Aug 22, 2017 by Management, Hotel Management
Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next visit! Sincerely, Legacy Vacation Club Management
3 out of 5
Recommended
for Everyone
by A verified traveler from San Pedro, Ca

Reno Trip

Posted Aug 17, 2017
Pros: Clean & the kitchen.
Cons: When you book a room give them that room. Room was booked since last year.
Location: Casino's & Night life. Hot August Nights.
Within walking distance to Casinos, Recent paint job, Clean & everything worked. Small kitchen but it all worked for a few meals. Only thing is that the room I booked wasn't the one I received. I believe they do that because I booked thru Expedia.
Comment from Hotel Management
Aug 21, 2017 by Management, Hotel Management
We apologize that you did not have a comfortable stay. This certainly is not what most guests experience at our resort. We wished this information was brought to our attention. Our front desk is very quick and diligent to get a manager or supervisor to handle any issue or situation you have during your stay with us. Again thank you for your review as it helps us to be a better resort. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service & accommodations. Best Regards, Legacy Vacation Club
3 out of 5
Recommended
for Everyone
by A verified traveler from ca

Hotel is in very lively area.

Posted Jul 4, 2017
property is old. Only if they could upgrade the bathrooms and AC that would be awesome Overall relaxing stay.
Comment from Hotel Management
Jul 5, 2017 by Management, Hotel Management
Dear RG, Thank you for your comments and feedback. We are pleased you enjoyed your stay at Legacy Vacation Club. We look forward to seeing you again on your next visit! Legacy Vacation Club Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick stay-on the road to relocating.

Posted Jul 4, 2017
Friendly and helpful staff Vintage hotel- but clean Loud loud AC Pullout sofa needs to be replaced. -good price for our budget
Comment from Hotel Management
Jul 5, 2017 by Management, Hotel Management
Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next visit! Sincerely, Legacy Vacation Club Management
5 out of 5
Recommended
for Everyone
by A verified traveler from US Western traveller

Great hotel for relaxing

Posted Jun 29, 2017
Check in was a fantastic experience, and I found the room relaxing with a little porch/balcony. There's plenty of eateries nearby and the river walk by the Truckee river. The decor was old-fashioned yet relaxing, with a small kitchenette I used for some snacks. Bathroom was clean and shower worked well. Everything was spotlessly clean with just enough cabinet space to prep small amounts of food. Probably make sandwiches or microwave meals if staying there longer, but not much else. My units had a small table for two next to the kitchenette. I used the nearby Rapid bus to go to some speciality shopping, so cannot remark about the parking (almost everything I needed was within a few blocks of the hotel anyways).
Comment from Hotel Management
Jul 3, 2017 by Management, Hotel Management
Dear Harry, Thank you for the five star rating. We are pleased you chose us, Legacy Vacation Club, for your stay. We look forward to seeing you again on your next visit! Regards, Legacy Vacation Club Management
3 out of 5
by Michael

Posted Jun 25, 2017 on Hotels
The check in left a bad impression for the rest of the stay. The clerk was not friendly and seemed put out to answer questions. Their check out time is 10:00 and they are not happy when a later check out is requested.
Comment from Hotel Management
Jun 27, 2017 by Management, Hotel Management
Dear Michael, Thank you for taking the time to review our property regarding your recent stay with us. We service many guests in our resort and our main goal is to provide clean and comfortable accommodation and an exceptions customer service. Consequently, we're very concerned we failed with our services. We're very sorry you were disappointed with your accommodation. On behalf of our entire team please accept my sincerest apology. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service. Best Regards, Legacy Vacation Club
4 out of 5
by Clarisa

bed was uncomfortable

Posted Jun 10, 2017 on Hotels
the bed was uncomfortable, room was very good
Comment from Hotel Management
Jun 19, 2017 by Management, Hotel Management
Dear Clarisa, Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next visit! Sincerely, Legacy Vacation Club Management