Ratings based on 446 Verified Reviews

3.2 out of 5
65% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from San Pedro, Ca

Reno Trip

Posted Aug 17, 2017
Pros: Clean & the kitchen.
Cons: When you book a room give them that room. Room was booked since last year.
Location: Casino's & Night life. Hot August Nights.
Within walking distance to Casinos, Recent paint job, Clean & everything worked. Small kitchen but it all worked for a few meals. Only thing is that the room I booked wasn't the one I received. I believe they do that because I booked thru Expedia.
3 out of 5
Recommended
for Everyone
by A verified traveler from ca

Hotel is in very lively area.

Posted Jul 4, 2017
property is old. Only if they could upgrade the bathrooms and AC that would be awesome Overall relaxing stay.
Comment from Hotel Management
Jul 5, 2017 by Management, Hotel Management
Dear RG, Thank you for your comments and feedback. We are pleased you enjoyed your stay at Legacy Vacation Club. We look forward to seeing you again on your next visit! Legacy Vacation Club Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick stay-on the road to relocating.

Posted Jul 4, 2017
Friendly and helpful staff Vintage hotel- but clean Loud loud AC Pullout sofa needs to be replaced. -good price for our budget
Comment from Hotel Management
Jul 5, 2017 by Management, Hotel Management
Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next visit! Sincerely, Legacy Vacation Club Management
5 out of 5
Recommended
for Everyone
by A verified traveler from US Western traveller

Great hotel for relaxing

Posted Jun 29, 2017
Check in was a fantastic experience, and I found the room relaxing with a little porch/balcony. There's plenty of eateries nearby and the river walk by the Truckee river. The decor was old-fashioned yet relaxing, with a small kitchenette I used for some snacks. Bathroom was clean and shower worked well. Everything was spotlessly clean with just enough cabinet space to prep small amounts of food. Probably make sandwiches or microwave meals if staying there longer, but not much else. My units had a small table for two next to the kitchenette. I used the nearby Rapid bus to go to some speciality shopping, so cannot remark about the parking (almost everything I needed was within a few blocks of the hotel anyways).
Comment from Hotel Management
Jul 3, 2017 by Management, Hotel Management
Dear Harry, Thank you for the five star rating. We are pleased you chose us, Legacy Vacation Club, for your stay. We look forward to seeing you again on your next visit! Regards, Legacy Vacation Club Management
2 out of 5
by A verified traveler from Tulare, CA

Could've been much better

Posted Jun 9, 2017
Pros: Room Layout
Cons: See above
Location: The location is just on the south edge of downtown Reno, so it's within walking distance of parks, bars, casinos, etc.
Very limited parking, especially for vehicles taller than 6'. Room above leaked into bathtub. Air conditioning did not work (and it was hot -- well over 80 degrees in the room). Desk attendant was not proficient. Processed my payment on the wrong screen and then had to reverse charges and reprocess, resulting in a hold placed on my card. I inadvertently left an article in my room when we checked out and called the property on two separate occasions to notify them and attempt its recovery. Both times, I was assured they would "check" and return my call. If I had been holding my breath I would be dead; it has been three weeks and no return call. Virtually the only "good" thing about the whole experience was the floor plan of the room; it had separate bedroom and living areas, which worked out perfectly for our family to stay for my daughter's graduation from UNR. The price was reasonable, especially for the room layout, but the overall experience was not good at all. I will not book with them again and would not recommend this property as circumstances currently exist. It has a lot of potential, but is definitely not living up to it.
Comment from Hotel Management
Jun 27, 2017 by Management, Hotel Management
Dear Scott, Thank you for taking the time to review our property regarding your recent stay with us. We service many guests in our resort and our main goal is to provide clean and comfortable accommodation and an exceptions customer service. Consequently, we're very concerned we failed with our services. We're very sorry you were disappointed with your accommodation. On behalf of our entire team please accept my sincerest apology. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service. Best Regards, Legacy Vacation Club
2 out of 5
by A verified traveler from san jose CA

terrible hotel services staff

Posted May 30, 2017
Pros: nothing, very limited parking for guess.
Cons: yes, upgrade the hot water system
Location: just take a tour around
there is no hot water for bath, and the staff seem to be did not take that as a concern for guess who are staying at the Hotel.
Comment from Hotel Management
Jun 2, 2017 by Management, Hotel Management
Thank you for staying with us. I apologize for the inconvenience. A water main did break during your stay and our staff tried to accommodate everyone the best we could while it was being fixed. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service & accommodations. Best Regards, Legacy Vacation Club
3 out of 5
by A verified traveler

Posted May 30, 2017
Very loud and nosie, staff said they can't do anything about it.
Comment from Hotel Management
Jun 2, 2017 by Management, Hotel Management
We apologize that your stay was unacceptable by your standards. Since we are unaware who you are, we encourage you to contact us to discuss this matter further with us so we can address your issues. Your feedback is very important to us and we would like to know a little more. We look forward to hearing from you. Best Regards, Legacy Vacation Club
3 out of 5
Recommended
for Everyone
by A verified traveler from folsom

Close to river walk

Posted May 27, 2017
Good downtown location. 1 block to river. Walk to rgreyhound megabus amtrak stations.
Comment from Hotel Management
May 31, 2017 by Management, Hotel Management
Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next visit! Sincerely, Legacy Vacation Club Management
4 out of 5
by Mikaela

Okay rooms for good price but no A/C.

Posted May 22, 2017 on Hotels
Great price compared to any of the casinos. However, the furniture was outdated and very uncomfortable. My friend couldn't even sleep on the pull out couch because it was so uncomfortable. Small kitchen and two bathrooms were nice. Biggest complaint is that the A/C wasn't working. Front desk said their system only allows them to have heat or air and since they were in between seasons the heat was still on even though it was 90 degrees outside. Our room never cooled down and it was uncomfortable to sleep at night. Over all I give it a 3.5.
Comment from Hotel Management
May 26, 2017 by Management, Hotel Management
We apologize that you did not have a comfortable stay. This certainly is not what most guests experience at our resort. We are in the process of planning to upgrade several areas around the resort. As we constantly making upgrades to the property and the resort, we hope that you will visit us again in the future. Best Regards, Legacy Vacation Club
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Great room away from all the comodtion

Posted May 22, 2017 on CheapTickets
We really enjoyed our stay it was close distance from everything but we were also off to the side where we were able to enjoy some peace and quiet time. Will definitely stay here again
Comment from Hotel Management
May 26, 2017 by Management, Hotel Management
Thank you for the five star rating. We are pleased you chose us, Legacy Vacation Club, for your stay. We look forward to seeing you again on your next visit! Regards, Legacy Vacation Club Management