Ratings based on 7,816 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2016
Hotel rooms need to be updated. Casino floor needs to be updated as well. Nice to have a Starbucks in the casino.
1 out of 5
by A verified traveler from Sacramento, CA

Fake room pictures

Posted Feb 7, 2016
The room pictures don't represent the actual room you are going to get. We got very old horribly smelling room with very old furniture and TV. Beware this hotel!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Cod

Upgrade of my dreams...

Posted Feb 6, 2016
Pros: Everything
Started out rough when the shuttle at the airport did not wait for me, even though I called ahead to say I was coming in late. Discussed the situation with the front desk and they quickly provided me with an upgrade to a petite suite. It was on the 22nd floor in the West tower. It was an end/corner room with spectacular panoramic views of Reno and the surrounding Sierras...The room was double the size and had a two person jacuzzi and huge shower as well...Everything was clean, neat and functional. I visited 3 of the restaurants and found them all to provide excellent service as well as value for the product they offer. I will definitely recommend this hotel to all my friends and family...I will be back!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2016
is nice,clean and comfort hotel close to the airport the only need is a breakfast buffet 😜 But general good experience A+++++++
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2016
Hotel is good and rates are very good. Only downside is how long it takes to check in. Even when you have advanced reservations, they act like they don't know anything about you and the process is very "slow"!
2 out of 5
by A verified traveler

Over rated

Posted Feb 1, 2016
The train yard is right next door and you can hear them all night long. Parking is horrible! I came back to the hotel after attending a meeting and there was nowhere to park. I called the hotel for suggestions and they said to park at the movie theater down the street. The room wasn't the cleanest place either. Kept finding hairs and the vent in the bathroom probably hadn't been cleaned since the place was built. The buffet is really bad. The food just tastes bad and the rolls were rock hard.
2 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Not what we expected

Posted Feb 1, 2016
Pros: The casino was good and also the restuarants
Cons: See comments above
We asked to upgrade yo a spa in the room....the spa itself was not in good condition....knobs were actually broken off...the jets [large one] actually shot out into the water...plastic piece...about 8 inches long...another jet directional was missing...latches on the window were broken and it got really cold... The room was missing sheets and extra towels foguests..had to call twice
3 out of 5
Recommended
for Everyone
by A verified traveler

Stay at the Nuggett

Posted Feb 1, 2016
Cons: UPDATE the WEST TOWER!
We were placed to the older side of the Nuggett (West Tower), which is in major need of updating. (4th floor is the pet floor). Not all areas smelled, but some portions of the hall way did. Our room was clean, but again...major need of some updates. Overall the hotel was nice, food was excellent. If you're parking your own car, and it's after 7 p.m... plan on walking some distance back to the hotel.
1 out of 5
by A verified traveler

Smoke filled room

Posted Feb 1, 2016
Pros: nothing
Cons: clean the rooms
Location: In a casino
Check in line was 30 minutes and the room smelled so bad of tobacco smoke that all of my clothes smelled of smoke
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2016
You can't beat the price. The gentleman who checked me in at the reservation desk was wonderful. I wish I could remember his name to give him plenty of kudos. I had to work in the area and will be back to stay. Thank you