Exterior

Reviews of Peppermill Resort Spa Casino

4 out of 5
Peppermill Resort Spa Casino
2707 S. Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 3848 out of 6128 reviews" "
Rating 8 - Good. 1281 out of 6128 reviews" "
Rating 6 - Okay. 459 out of 6128 reviews" "
Rating 4 - Poor. 264 out of 6128 reviews" "
Rating 2 - Terrible. 276 out of 6128 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alma, Redding

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the coziness of the room
Stayed 1 night in Mar 2024

10/10 Excellent

Cynda

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024

10/10 Excellent

MIchael, Beaverton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the Peppermill and usually get a room in the Tuscan Tower. I noticed that thinks seem a little worn and dated in this are of the hotel. Time doe N update?
Stayed 3 nights in Mar 2024
Response from Peppermill Guest Services on Mar 28, 2024
Good Afternoon Michael,Thank you for the 5 out of 5 review and your comments. We are pleased to inform you that our Tuscany Tower will be receiving an update in the not too distant future. We appreciate your loyalty and we hope to see you again soon.

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. My only complaint is that the pillows were too full and hard
Stayed 2 nights in Mar 2024
Response from Peppermill Guest Services on Mar 28, 2024
Good Afternoon Kathleen,We would like to extend our sincerest apologies that the pillows in your room did not meet your expectations. We do have other options available through our Housekeeping department if you would like to try one the next time you visit. You may contact them directly or text our Service Excellence team for assistance.Thank you for your review and we hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Had long walk to room. Elevator up to 3rd floor. Sky walk across to another elevator to go down 1 floor to walk to room. 1/3 mile
Stayed 3 nights in Mar 2024

10/10 Excellent

Roxana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 1 night in Mar 2024
Response from Peppermill Guest Services on Mar 28, 2024
Thank you Anthony! We are pleased to hear that you enjoyed your visit with us and we hope to see you again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous experience
Stayed 1 night in Mar 2024

8/10 Good

joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the banquet room for the March Madness basketball games. Neighboring room was a little loud at 4 am.
Stayed 3 nights in Mar 2024

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peppermill Guest Services on Mar 28, 2024
Thank you Lori!

10/10 Excellent

Christopher

Great hotel stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Keanu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing as well as the atmosphere and food
Stayed 1 night in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 4 nights in Mar 2024

10/10 Excellent

robert, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice room, in the Tuscany tower. Exceeded our expectations. Definitely coming back.
Stayed 1 night in Mar 2024

10/10 Excellent

Gretchen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, exquisite rooms and friendly helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Girard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent & very quiet. All staff very helpful. No casino drift smoke in room or hall ways.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Theodore

Business traveler, Traveled with family
Liked: Amenities
My first time visit and this place was great Grand experience here
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Peppermill Guest Services on Mar 22, 2024
Thank you Scott!

6/10 Okay

Ram Das

Business traveler
Disliked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024

8/10 Good

Elena moran

Liked: Cleanliness
Todo muy limpio
Stayed 1 night in Mar 2024

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, amenities
Mm an who checked us in was a bit condescending. Room was nice and shuttle was on time. Room service food was quite good.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the Peppermill. It is my favorite place to stay anytime I go to Reno Nevada. The only disappointment I had was when I went to book my massage and was told that I have to book 4 weeks in advance. I really wish they had a note in the spa section specifying that.
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Comfortable bed. Large and lively casino. Fun stay.
Stayed 1 night in Mar 2024

6/10 Okay

Alison

Stayed 1 night in Mar 2024

10/10 Excellent

Kou Mai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every place we ate on property had great food, but the service was AMAZING! Really happy we chose Peppermill Resort !!
Stayed 3 nights in Mar 2024

8/10 Good

Diana

Traveled with partner
Liked: Amenities
All service providers were friendly and helpful! What we didn’t like was having our room three elevators and three corridors away! The too far for us!
Stayed 1 night in Mar 2024

8/10 Good

John

Good
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will come again
Stayed 1 night in Mar 2024

6/10 Okay

Lizabeth, Seattle

Traveled with group
The property was difficult to navigate and especially since a critical elevator was out of service and the front desk was unaware. The room was of good size but a little dusty and the phone did not work.
Stayed 1 night in Mar 2024

10/10 Excellent

Tracee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my visit. I come for work but play for fun. See you next year!
Stayed 3 nights in Jan 2024

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spa, casino, overall impeccable service!! Will be back.
Stayed 1 night in Mar 2024

8/10 Good

Raman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property. No issues. Check in was smooth. Room was good and carpets were satisfactory. The resort fee seems excessive for what you get.
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parked free, 200' to hotel registration, easy check in, good food, nice room, very pleasant staff, great gaming.
Stayed 1 night in Mar 2024
Response from Peppermill Guest Services on Mar 15, 2024
Hello Edward,Thank you for the wonderful review. We are happy to hear that you enjoyed your visit and we hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Love the clientele and staff, very fun. We'll be back!!!
Stayed 1 night in Mar 2024
Response from Peppermill Guest Services on Mar 14, 2024
Hello Steven,We are happy to hear that you enjoyed your visit and we are looking forward to seeing you again soon.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Peppermill Guest Services on Mar 22, 2024
Thank you Elaine!

8/10 Good

Gary, Daphne

Stayed 3 nights in Jan 2024
Response from Peppermill Guest Services on Mar 14, 2024
Thank you Gary!

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peppermill Guest Services on Mar 14, 2024
Thank you Dane!

10/10 Excellent

monti, Agua Dulc

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice casino for the area
Stayed 3 nights in Mar 2024
Response from Peppermill Guest Services on Mar 12, 2024
Thank you Monti!

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has been absolutely WONDERFUL! From requesting a room near elevator for handicap spouse, to bringing a microwave for his special meal. Checking up to make sure microwave delivered. Great great hotel, and excellent staff!!!!!
Stayed 1 night in Mar 2024
Response from Peppermill Guest Services on Mar 12, 2024
Good Morning Tonya,Thank you for the wonderful comments and review. We are pleased to hear that you enjoyed your visit with us and that our staff delivered our 4 Diamond service. We hope to see you both again soon.

6/10 Okay

Kellie, Bishop

Stayed 3 nights in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Worth the price.
Stayed 1 night in Mar 2024
Response from Peppermill Guest Services on Mar 14, 2024
Thank you for the awesome review Ana! We sure appreciate it and we hope to see you again soon.

8/10 Good

Jamie, Elko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to downtown Reno. Easy self parking. Map of the hotel/casino could be better.
Stayed 2 nights in Mar 2024
Response from Peppermill Guest Services on Mar 12, 2024
Good Morning Jamie,Thank you for your kind review. We will be sure to bring your comments regarding our map to the attention of the proper department. Once again, thank you and we hope to see you again soon.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem is the smell of smoke all over the casino. If there was one bar/lounge that was non-smoking that would be great. Everywhere you go smells like smoke. I guess those are the joys of being in a casino.
Stayed 2 nights in Mar 2024

8/10 Good

Minh, LAS VEGAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the 2nd floor [3total] on the North wing. It was tricky to find the room. This appears to be the lower tier room for those paying likely thru 3rd party instead of hotel direct. Nontheless, it was 200/night so not bad and fyi resort fee is 40/night and they give you 10$ credit if you opt out of room cleaning w/ 2 night minimum but you must let the hotel know ahead of time.
Stayed 2 nights in Mar 2024
Response from Peppermill Guest Services on Mar 15, 2024
Thank you Minh!

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Peppermill Guest Services on Mar 12, 2024
Thank you Khanh!